Active Junky Reviews (%countItem)
Active Junky Rating
Address: 1875 Lawrence St., Ste. 300, Denver, Colorado, United States, 80202
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Address: 1875 Lawrence St., Ste. 300, Denver, Colorado, United States, 80202
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I used their advertising service and accumulated $2,074.76 cashback which supposed to be paid long time ago. I have not received the payout till now.
ActiveJunky advertised that if I clicked through their website on 9/28/2018 to Sierra Trading Post, they would give me back 15% of my purchase. I bought nearly $540 that day on two separate purchases, so the rebate amount would have been $80. After several weeks (and no rebate), I inquired several times with ActiveJunky. About a week later, I received a rebate for the smaller amount (about $35), but they refused to pay for the other purchase. They still owe me approximately $45. I am fully aware of how these sites work, and was careful not to use any other coupons. However, because my purchase was for more than $89, the retailer, Sierra Trading Post, offered free shipping as long as I used their code at checkout. I did, and now ActiveJunky tells me that it negated my promised $45 rebate. This is fraudulent practice and advertising. ActiveJunky offers no warnings on their site that, say, accepting free shipping from a vendor will negate a promised rebate. These types of online scams that Active Junky offers should simply not be legal.
Active Junky poses as a cash back site so that customers will sign up, provide their email addresses, and make purchases from its partners. I made three purchases which Active Junky purported to offer cash back on, none of which was ever paid. They use their victims' email addresses to bombard them with several dozen marketing emails, but fulfill none of the promised cash back payments for online purchases.
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Our apologies to *** for the frustrating experience he has had. He signed up for an Active Junky membership with the understanding he’d earn cash back while shopping through our site, and so far his experience hasn’t met his expectations.
In business for more than 10 years, Active Junky is definitely not a “scam site”. Over the past 5 years, Active Junky has delivered over $9 million in cash back to 50,000+ members. Active Junky is in the business of referring shoppers to various retailer partners; for which Active Junky receives a commission. That commission is then passed on to the shopper as cash back.
Several of our retail partners have in their Terms & Conditions a clause that allows them flexibility as to when they pay out their commissions. This allows them time to check all the transactions for fraudulent activity. This is very common in high-end goods and travel retailers.
Unfortunately it looks like this is exactly what happened to Mr. purchases. His two *** purchases and one *** purchase are being held up by the retailers to ensure no fraudulent activity or returns are taking place. Specifically, *** T&C’s state that “all actions happening in a given month are locked 15 days after the end of the month”. *** policy is: “The *** team will be reviewing all inquires once the month closes out”. As mentioned, this is a common policy for high-end goods and travel.
When a customer notifies us they are missing cash back, our process is to submit an inquiry on their behalf to the affiliate network or directly to the retailer (depending on who manages their affiliate account). We then work to ensure we receive the proper commission (to pay out the customer’s cash back) or to understand why a transaction wasn’t commissioned. To be clear: in these cases we aren’t in possession of the customer’s cash back. Our system automatically credits a user’s account when a commission comes into the network. In other words, we do not have Mr. money. We are waiting for the respective lock-out periods to clear, at which point the retailers will credit us our commission, and our system will automatically credit Mr. Active Junky account.
Provided Mr. followed all our best practices (found here: https://www.activejunky.com/about_us/faqs) there is no reason that he won’t see this cash back appear in his account as soon as the retailer’s lock-out periods expire. In the future he should know, it is more common for cash back to reach his account in under 24 hours, but when shopping in categories with a high amount of fraud and returns, there may be a delay that is out of Active Junky’s control.
Thank you,
Tyler B
I receive daily emails from the company that I do not want and do not remember signing up for. They provide a link for unsubscribing and/or modifying communication preferences. I have used this link to unsubscribe from all email communication over 50 times over a period of several months but continue to receive emails every day. I have contacted them directly regarding this and continue to receive emails. It seems they have no intention of allowing people to unsubscribe and this company functions as a spam service for advertising indiscriminately.
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Thank you to *** and the Revdex.com for bringing this to our attention. We manually deactivated ***’s account and investigated our systems to understand what happened. In our investigation, we identified a bug that interfered with the unsubscribe mechanism for Active Junky emails for a subset of Active Junky users. We have been able to correct that bug.
After reviewing our systems and records, we learned that *** signed up to receive ActiveJunky.com emails on September 23, 2016, which would have given him access to cash back deals and outdoor-related content. Our records show that *** infrequently interacted with our emails after subscribing, which would have taken him to ActiveJunky.com. Our records also show that *** attempted to unsubscribe from Active Junky emails on multiple occasions, though we do not have records of 50 attempts to unsubscribe. We also do not have a record of *** contacting us on June 14, 2018. We do, however, have a record of his July 4th email, to which we responded within 24 hours to apologize for the inconvenience and confirm that we had unsubscribed him from our emails.
Following our immediate actions in unsubscribing *** from ActiveJunky.com emails, we conducted the investigation described above. We continue to monitor our customer service channels in order to manually assist any users who may be affected by this bug.
Please do not hesitate to contact us at [email protected] if we can be of any further assistance.
Sincerely,
Tyler B
Senior Manager, Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
This company advertises cash back on purchases made from their affiliate websites, however when a customer makes a purchase the company does not actually provide the cash back that is owed to the customer. The company and the affiliate websites earn incentives for the false advertising, and the customer does not receive the cash back that is owed according to their advertising. The Active Junky website (activejunky.com) is a scam that misleads customers into making purchases and provides no return incentive to the customer as advertised. This business owes money to myself, and likely many others have been scammed by their false advertising as well.
Active Junky’s business is built on referring customers to affiliate partner websites, collecting a commission, and then passing that commission on to our members. But in order to pass that commission along to our customers, we must first collect that commission. In rare cases, our affiliate partner will deem a purchase “non-commissionable”. In those cases we do not collect a commission and therefore, have nothing to pass back to our customer. These exclusionary cases are usually provided to us by the retailer and we do our best to inform our customers of these exclusions.
In this particular case, our customer visited a retailer through our site, and made a purchase that was deemed non-commissionable by that retailer. Active Junky collected no commission for this transaction so we therefore had no cash back to deliver to this customer. The customer reached out to us asking why, so we inquired with the retailer. They claimed the customer used a coupon code that deemed the order non-commissionable. We apologized and passed this information along to the customer.
Using coupon codes not found on Active Junky is not recommended and will often deem that order non-commissionable. This is stated very clearly in both our FAQs and our Terms of Service (linked to below). We also mention this on the retailer’s page of our site stating “Cash Back is only paid on offers provided through our website”.
We have no involvement in classifying orders commissionable or non-commissionable; this is only up to the retailer. When the retailer passes us commission, we pass that back to our customers. We have provided many tips to help ensure an order qualifies for cash back. In this instance, the retailer deemed the order non-commissionable, so we unfortunately have no cash back to pass to this customer. This customer believes we are somehow keeping their cash back for ourselves, and that is just not the case.
FAQs: ***
Terms of Service: ***
Thank you
Complaint: ***
I am rejecting this response because:
It is not advertised that Active Junky is sharing a commission with the customer. It is not advertised that Active Junky must first receive a commission from their affiliates before paying the customer the cash back that is advertised. They way it is advertised, the buyer is a customer of Active Junkys and by clicking a link through the active junky website they are guaranteed a percentage back on any purchased made with their affiliate websites. It is a risk of doing business with your affiliates, and between active junky and the stores to determine which orders apply, but it should not cost the customer when the store will not pay active junky. Active Junky still owes the service to the customer AS IT IS ADVERTISED. My claim is related to False Advertising. As the customer, I am not interested in debating the merits of the fine print in your contracts with your affiliates, that is a risk of doing business if you lose a small payment from your affiliates, you still owe it to your customers to provide the service as advertised, even if an unexpected cost to your business. That is good customer service, and standing behind the advertisements you promote.
You are not doing anything to encourage repeat customers by putting the customer in the middle of your agreements with your affiliates and refusing cash back where due. Just remember, a customer has many many choices of where to shop and what services to use when shopping online. Responses like yours will not be accepted by myself or any other customer with integrity. For the record, when making this purchase from shoes.com, I had the option of 12% cash back from ebates or 10% cash back from active junky, I chose active junky regardless of the difference in cash back amount, but I will not make that mistake again in the future. Until my account is credited the 10% of my purchase that is owed as advertised, I will put my money into more reputable businesses.
Sincerely