Active Life Physical Therapy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although we do not agree with the assessment given by Verragio, we are going to go ahead and pay the $to have the ring re-casted and warrantied (for what it is worth), as my wife has now been without her engagement ring for three monthsThe damage to the ring was most certainly caused by either a manufacturer’s defect or design flaw, as the ring has been meticulously cared for, inspected regularly, and only been subject to wear and tearAs stated in the initial complaint, the ring was worn on the same finger as my wife’s wedding band since the date of our marriageWe have photos taken on our wedding day to show that the ring was in good condition, and not misshapen on that dateThe wedding band worn by my wife would bear the same damage if it had been subject to “abuse” and/or extreme blunt force as suggested by the retailerAttached are pictures of the much thinner wedding band to support our claimVerragio claims to stand by their craftsmanship and quality of not only their pieces, but also their customer service and warrantiesIn an attempt to handle this situation with Verragio, as mentioned in the initial complaint, we first contacted Verragio on May ***, 2016, and responded, via our local authorized dealer, that the proposed solution was not acceptable, detailed the reasons as to why, and asked for other possible solutionsWe did not receive a response from Verragio until June ***, and this was only after we attempted to contact Verragio on three separate occasionsOn June ***, days after the initial response to Verragio, we were sent an email, stating very matter-of-factly that we had still only two options, with no explanationIn this email exchange, we were told to handle the matter anyway we felt necessary, and that Verragio would only offer the same solutionsNot once did a Verragio representative call us on the phone to discuss our optionsIf the damage to the ring was caused by “abuse”, then why would Verragio offer to reshape and recast the ring at half price? Why would any concessions be made to repair a ring that was abused and not damaged by any type of manufacturer’s defect? The situation is not akin to buying a vehicle, driving it off the lot, running into a tree, and expecting the car to be covered under warrantyThe situation is akin to purchasing a new car with a bumper to bumper lifetime warranty, having a defective manufactured part of the vehicle covered under the warranty, and having the dealership refuse to cover the faulty partBuyers beware of the stipulations of the warranty, and consider other options when purchasing your engagement rings! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Verragio stands by our analysis that this is NOT a manufacturer's defect.  We cannot guarantee that the engagement ring and wedding band were always worn together and never separated, so we cannot use the condition of the wedding band as a proper comparison.  The recast charge of $600 was the WHOLESALE cost of having this ring remade.  The Verragio retailer decided to pass that option along to the client without marking it up whatsoever at the retail level.  This was not an admission of guilt, but rather our standard charge to our retail partner that was passed along to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although we do not agree with the assessment given by Verragio, we are going to go ahead and pay the $600 to have the ring re-casted and warrantied (for what it is worth), as my wife has now been without her engagement ring for three months. The damage to the ring was most certainly caused by either a manufacturer’s defect or design flaw, as the ring has been meticulously cared for, inspected regularly, and only been subject to normal wear and tear. As stated in the initial complaint, the ring was worn on the same finger as my wife’s wedding band since the date of our marriage. We have photos taken on our wedding day to show that the ring was in good condition, and not misshapen on that date. The wedding band worn by my wife would bear the same damage if it had been subject to “abuse” and/or extreme blunt force as suggested by the retailer. Attached are pictures of the much thinner wedding band to support our claim. Verragio claims to stand by their craftsmanship and quality of not only their pieces, but also their customer service and warranties. In an attempt to handle this situation with Verragio, as mentioned in the initial complaint, we first contacted Verragio on May [redacted], 2016, and responded, via our local authorized dealer, that the proposed solution was not acceptable, detailed the reasons as to why, and asked for other possible solutions. We did not receive a response from Verragio until June [redacted], and this was only after we attempted to contact Verragio on three separate occasions. On June [redacted], 21 days after the initial response to Verragio, we were sent an email, stating very matter-of-factly that we had still only two options, with no explanation. In this email exchange, we were told to handle the matter anyway we felt necessary, and that Verragio would only offer the same solutions. Not once did a Verragio representative call us on the phone to discuss our options. If the damage to the ring was caused by “abuse”, then why would Verragio offer to reshape and recast the ring at half price? Why would any concessions be made to repair a ring that was abused and not damaged by any type of manufacturer’s defect? The situation is not akin to buying a vehicle, driving it off the lot, running into a tree, and expecting the car to be covered under warranty. The situation is akin to purchasing a new car with a bumper to bumper lifetime warranty, having a defective manufactured part of the vehicle covered under the warranty, and having the dealership refuse to cover the faulty part. Buyers beware of the stipulations of the warranty, and consider other options when purchasing your engagement rings!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This ring went through both our quality control inspections AND was inspected personally by the owner of Verragio himself in great detail at our headquarters.  It was absolutely determined, that this damage was NOT caused by normal wear and tear.  As is obvious by the pictures attached...

here, something happened to the ring to cause it to be severely misshaped.  Whether there was blunt force put directly upon this ring, or it was caught in something, there was something that caused this damage.  This is not a manufacturers defect.  A manufacturers defect in comparison, would be considered if there was a random crack in the metal with no other obvious damage done, a missing stone, etc.  This ring however, has experienced something that caused the ring to completely morph into a different shape. Please akin this to buying a new car.  If you leave the dealers lot and crash into a tree, would you bring the car back to the dealership and expect that they cover the expense of getting you a new car?  Likely not!Verragio has offered every possible option we can to this client.  We offered to reshape the ring for them at a minimal cost.  When this was not acceptable because of the lack of full warranty on just fixing the shape, we then offered to cast a brand new piece and reset the salvageable stones from the damaged mounting to the new.  This would come with a full Verragio warranty.  Typically, this recast charge is given at a price of $1200 to the consumer,which will cover the cost of metal and labor involved in resetting every stone.  THIS CLIENT WAS OFFERED THAT NEW PIECE FOR $600, half of the normal cost to do so.This is still unacceptable to the client.  It seems as if at this point the client just wants a free ring with a full warranty, but Verragio cannot be held responsible for the damage that was done to this piece.  Again, this is NOT  a result of normal wear and tear on a Verragio ring.  Verragio prides itself on craftsmanship and the condition this ring is currently in is NOT reflective of the quality of our pieces whatsoever. In analyzing this fine piece of jewelry, this ring has endured abuse, which is not covered by Verragio's warranty.  Verragio will still stand by the offer to recast and replace the damaged piece with a new ring (using the existing diamonds) at a cost of $600, but will not manufacture a piece and be held responsible for the cost in doing so.thank you.