Active Luminous Serum Reviews (%countItem)
Active Luminous Serum Rating
Address: 5267 Warner Ave # 327, Huntingtn Bch, California, United States, 92649-4079
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Was not explain properly about the 14 days trial, never received email. Called them when. A huge charge was taken from my bank that I can’t afford. I do not feel product met that cost. I wanted a refund , which I am still waiting for and a email confirmation she said I will receive, that also has not been received. I have a feeling the complain is fraud . Please help
"Thank you for contacting Customer Care,Our company strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.Our sincerest apologies if the customer was not aware of the Terms and Conditions of the purchase. We do make it a priority to display them on our website for the customer to review and acknowledge before placing her order.By our records, the customer contacted our Customer Care on 03/11/2019 and requested for the subscription to be cancelled, which we did. To confirm, there will be no further charges and shipments from us in the future.As a courtesy, we've processed refund amounting to $169.94 that would require 7-10 business days to be credited to the customer's bank account. Please see the breakdown of the refund below.Date: 03/11/2019Amount: $31.48Date: 03/11/2019Amount: $28.00Date: 03/20/2019Amount: $110.46Should you have any questions or need further assistance, please contact our Customer Care at 1-877-710-6576 and one of our Customer Care Representatives will be happy to assist you. We are open from Monday through Sunday, 8 am through 8 pm EST.Regards,"Noel
I keep receiving box of their product that I didn’t order then they want payment!
Thank you for mediating this consumer complaint from our customer, Case Number: *** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the ***
According to our records, the customer ordered our face cream and eye serum on a 14-day trial basis back on 08/15/2018 and paid the shipping and handling fees of $4.95 and $4.90. The trial expired on 08/29/2018 and due to the fact that our customer did not contact us to cancel their trial, they were subsequently charged for the original shipments on 08/29/2018: $89.95 for the face cream and $79.99 for the eye serum. Due to no cancellation, the auto-ship program took effect. The following month on 09/28/2018 the customer was charged for new shipments: $89.95 for the face cream and $79.99 for the eye serum.
The customer has yet to contact our Customer Service and request for the subscription to be canceled. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be canceling the subscription and providing a full refund for the charges on 08/29/2018 in the amount of $89.95 and $89.95 charged 09/28/2018 for the face cream. We will also be refunding the charge made on 08/29/2018 in the amount of $79.99 and $79.99 charged on 09/28/2018 for the eye serum. Here are the refund confirmations:
$89.95 Trans ID: 89352726 dated 10/022018.
$89.95 Trans ID: 90985260 dated 10/022018.
$79.99 Trans ID: 90985264 dated 10/022018.
$79.99 Trans ID: 89352732 dated 10/022018.
Refunds will reflect on the customers account within 3-5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
Purchased a bottle for $4.95 shipping. Said it was free. 14 days later I find an $89 charge. Tried calling the number and was hung up on 10 times. Finally talked with someone at 9:57 pm 9/13/18 and he said that there was a notice that after the 14 days they would charge full price.
I never saw this.
I asked for my money back and they said no. Contacting my bank to fight this unauthorized charge.
To: Zachary W
Thank you for mediating this consumer complaint from our customer, Case Number: ***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. We understand the customer concerns, however, we were unable to find the customer within our database. In addition the complaint shows as addressed to “Juneau Skin Serum” under “complaint background.” We ask that you direct this customer to the correct party regarding this matter as our company does not sell Juneau Skin Serum products, our company on sells ACTIVE LUMINOUS SERUM.
Dear Revdex.com: On 8/16/18 I went on-line to my back account and I got a pop-up which would not allow me to see my checking account, the pop-up was for Active Luminous Serum for $4.95. I then click to purchase it just to get it off my screen and then another pop-up Hydra-E Face Cream for $4.90 again I could not delete it, therefore I was forced to purchase this item, once this was done I had access to my checking account. Then on 8/30/18 my checking account showed that there was a withdrawal for $79.99 and $89.95. I proceeded to call the number listed on my checking account to inquired about this charge the gentlemen stated that I failed to read the fine print which stated that the product had to be cancelled within 14 days, I stated that this was 14 days, he then changed the wording to before 14 days. This really upset me, because I could not afford this purchase,. I called the bank to see what I could do and they stated that they could put in a complaint to stop any additional withdrawals but could not return the funds. The lady stated that they may refund a percentage of the charge. I then called the company back stated I needed a refund since I'm a senior citizen and 81 years old and on a fixed income. I needed the funds to pay my space rent. I could not get any results. I asked for his supervisor , I was placed on hold for several minutes, therefore I called on my cellphone, they answer this phone and informed him that I was still on hold on my other phone. He finally connected to the supervisor he stated that he could refund 35% which was $59.48 I was not pleased but he held all the cards. After I talked to ***, I called the ***f department to state that this was a scam, they informed me to contact the Revdex.com
Thank you for mediating this consumer complaint from our customer, case number: ***. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 08/15/2018 and paid the shipping and handling fees of $4.95 and $4.90. The trial expired on 08/29/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/29/2018: $89.95 for the face cream and $79.95 for the eye serum.
The customer contacted our Customer Service on 08/30/2018 and requested for the subscription to be cancelled, which we did. Our customer then requested a refund. Our customer service issued a courtesy refund of $31.48 for the face cream and $28.00 for the eye serum charged on 08/29/2018, which the customer accepted.
However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge made on 08/29/2018 in the amount of $58.47 for the face cream and $51.99 for the eye serum. Here are the refund confirmations:
***
***
Refunds should reflect on customer’s account within 3 to 5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
An advertisement for a sample of eye cream and facial cream was seen on FaceBook. This advertised that *** was the one making and selling the cream. The advertisement stated free samples but to only pay for shipping.
This was completed. Shipment of samples received.
Then 2 transactions appeared on my debit card, one for $*** and one for $*** I called the number on the transaction as I thought my debit card may have been hacked. The number was ***. I spoke to Customer Service and explained that I did not approve these charges. After more than 30 mins on the phone, they agreed at different times to discount me 25% then 50% then 75% then finally 80%. They also asked if I agreed not to contact Revdex.com as I told them I would. Then I looked on *** website and there is a note on there stating any facial cream with her name on it is fraudulent. I called the 866 number back and told them this and they stated since I agreed to the 80% off, my case was closed and they could do nothing further.
Thank you for mediating this consumer complaint from our customer, case number: *** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 07/26/2018 and paid the shipping and handling fees of $*** and $***. The trial expired on 08/09/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/09/2018: $89.95 for the face cream and $*** for the eye serum.
The customer contacted our Customer Service on 08/09/2018 and requested for the subscription to be cancelled, which we did. Our customer then requested a refund. Our customer service issued a courtesy refund of $*** for the face cream and $*** for the eye serum charged on 08/09/2018, which the customer accepted.
However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge made on 08/09/2018 in the amount of $*** for the face cream and $*** for the eye serum. Here are the refund confirmations:
$*** Trans ID:*** dated 08/24/2018.
$*** Trans ID:*** dated 08/24/2018.
Refunds should reflect on customer’s account within 3 to 5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
Dear Revdex.com: On 6/23/18, I saw an ad for the Active Luminous Serum at a trial offer of $4.95. The offer states that it is a 14 day trial.
After I made the purchase, I then realized that if you don't cancel before the 14 day trial basis, you will automatically get billed $84.95 on your credit card!!!
I failed to read this small print. In any event, I have tried to call the company to CANCEL my trial subscription, but the phone just rings and rings.
I would like this account CLOSED BEFORE ANY CHARGES ARE ADDED ON MY CREDIT CARD! THANK YOU.
To ***:Thank you for mediating this consumer complaint from our customer, *** or Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the Terms and Conditions checkboxes.According to our records, our customer ordered Face Serum on 06/23/2018 and, according to our trial terms and conditions, paid the shipping and handling fees of $4.95. Those terms and conditions also go on to explain that they will be charged the full price for the shipments after the trial expires. They are free to call in and cancel the trial any time they like, within its duration.Our customer has yet to contact customer service, however, she did initiate a dispute with her financial institution. Due to the dispute the customers account has been cancelled and therefore no further billing will occur.
What do they mean that I did not contact customer service? I did contact customer service and my 14-day trial was cancelled.
HOWEVER, I am disputing the $10.47 that they charged me ADDITIONALLY. I had cancelled the account, so I don't understand why I was charged ANOTHER FEE. THAT IS OUTRAGEOUS.
I AM REQUESTING THAT THE AMOUNT OF $10.47 BE CREDITED BACK TO MY ACCOUNT. THESE PEOPLE PROBABLY GO AROUND CHARGING CUSTOMERS "EXTRA FEES" FOR NO REASON, AND THAT IS HOW THEY MAKE THEIR MONEY.
I DON'T FEEL THAT IS RIGHT.
I
To ***:
Thank you for mediating this consumer complaint from our customer, *** or Case Number ***Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the Terms and Conditions checkboxes.According to our records, our customer ordered Face Serum on 06/23/2018 and, according to our trial terms and conditions, paid the shipping and handling fees of $4.95. Those terms and conditions also go on to explain that they will be charged the full price for the shipments after the trial expires. They are free to call in and cancel the trial any time they like, within its duration.Our customer has yet to contact customer service, however, she did initiate a dispute with her financial institution. Due to the dispute the customers account has been cancelled and therefore no further billing will occur.
I replied to this same email a few weeks ago. The company NEVER MENTIONED that they charged me another $10.79 on my credit card!
I AM REQUESTING THAT THEY CREDIT THE $10.79 THAT THEY CHARGED ME. THEY HAD NO BUSINESS CHARGING ME EXTRA FEES.
I CANCELLED WAY IN ADVANCE AND I SHOULD NOT HAVE TO BE CHARGED FOR ANYTHING, EXCEPT THE $4.95.
SO THEY NEED TO CREDIT MY ACCOUNT FOR THE $10.79!!!!!!! THAT IS ALL I HAVE TO SAY AND THE FACT THAT I DO NOT LIKE THIS COMPANY'S PRACTICES. THEY SAID MY ACCOUNT WAS ONLY GOING TO BE CHARGED $4.95 FOR THE "TRIAL OFFER"....SO WHY ARE THEY CHARGING AN EXTRA 10.79?
THEY ARE A FRAUD AND I WONDER HOW MANY PEOPLE THEY DO THIS TOO.