Active Moving, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Active Moving stated that I had MUCH more to move than stated in the estimate. I couldn't get anyone at Active Moving to call me back after I was told I couldn't get my deposit back if, as I wanted to do when told I'd be charged much more than the estimate. I did not "insist" on a flat rate fee -- it was the only thing offered me. I was told Active couldn't do the move for less than $6000 -- which they "kindly" make $5800! The business basically held my move hostage and I couldn't get anyone at Active, not customer service or my sales rep, to answer my calls. After the packers paced everything, they told me the told amount of cubic footage over what had been estimated was only about cubic feet. This doesn't add up to another $1500. I'm asking for at least a portion of the amount I was overcharged to be refunded. YES, I signed the flat rate fee, because otherwise I was out my deposit and would have to find another mover. This company is HORRIBLE, and doesn't deserve the A+ rating Revdex.com has given it. There is very little difference between what Active Moving put me through and extortion
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The claims department at Active Moving has contacted *** and Active Moving is currently working with *** in resolving his claim *** has been sent a claim form and his claim is currently being processed Once ***'s claim is processed he will be sent a settlement recommendation and
agreement regarding his complaint Please contact me if you have any further questions.
Robert B***
Claims Supervisor
Active Moivng
###-###-####

The way the company is charging for the long distance moves is per cubic foot, meaning the space that is taking in the trailer by the goodsThis is the only possible way and we make sure the customer understand this idea when we speak on the phone booking the jobThis customer was the very last
minute move and we tried our best to accommodate herWhen we realized the customer was not happy about the price, which reflected the amount of stuff she had, she was offered to cancel with us right thereNo one was trying to make her do anything what she was would not be happy aboutShe finally accepted the fact she had to pay by the space her stuff was taking, and since she had certain budget, she decided not to take the stuff that she would have to pay extraAgain, it is only determined by the space and there is no much way around it: it is clear that if there is more stuff, more space is taken, more money it would costIn the case with the missing boxes, we did not refuse to bring them over back to the customer, but only later when the next trailer would be in the areaThe customer wanted them earlier and that was her choice to picked them upWe try our best to provide the service that any customer deserves, and feel very sorry if in any way the customer does not feel satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the steps currently being taken towards a resolution are satisfactory to me for the time being - as a settlement recommendation/agreement from Active Moving is in the process of being sent to me, and compensation thereafter This matter has not been completely resolved Steps have been taken towards a resolution, however reimbursement/resolution is pending - to take 30-days according to correspondence with Active Moving
Sincerely,
*** ***

The claims department at Active Moving has contacted *** and Active Moving is currently working with *** in resolving his claim *** has been sent a claim form and his claim is currently being processed Once ***'s claim is processed he will be sent a settlement recommendation and
agreement regarding his complaint Please contact me if you have any further questions. Robert B***Claims SupervisorActive Moivng###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When delivered, we checked each item against the Inventory List which is when we discovered boxes listed that were not delivered.This was indicated on the Inventory List and a representative from the delivering company acknowledged this by signing the Inventory List which indicated the boxes were missing
I have no idea what they are talking about hereThey did not respond to multiple e-mailsWe spoke to them on the phone and they said they would look into it but never called us back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The protocol for all moves is to check with the customer the inventory list when the stuff picked up ( including counting the boxes), and also at the time of delivery. Whatever customer signed for on the pick was delivered to the customer. The paperwork was signed. The inventory list our company has...

matched all boxes and customer's belongings. There was no mismatches or discharges. The representative kept talking with the customer multiple times trying to see why the customer confusing the amount of the boxes.

At this time, I have been contacted directly by Active Moving Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[redacted] from Active Moving called me on April [redacted].  [redacted] said a) she's really sorry I'm unhappy; b) they can't possibly refund me any money; c) they'd send me a check for $100 "as a courtesy".  I said that since they'd overcharged me almost $1500, a check for $100 would not make me happy.  Of COURSE they could refund money; it's their own company.  They just don't want to.  They bullied me into this overcharge, and now hope $100 will keep me from posting lousy reviews.  What would keep me from posting bad reviews of this company is CORRECTING THE OVERCHARGE.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

By the company policy, the customer is to informed that if there more items to move than in the original estimate, there is an extra charge. The custome was informed she had extra volume , therefore the price would be higher. The customer had signed the agreement. The customer insisted on paying...

a flat fee price for her move, to avoid any additional costs. She was offered the price, signed for it and agreed to be serviced by Active moving Inc.The whole move was just completed couple of days ago. The papers were signed by the customer upon delivery.

Review: I am retiring and moving from [redacted] to [redacted]. I researched how to select a moving company and got quotes and information from a number of them. I selected Active Moving based on a number of factors (including its Revdex.com rating of A+):The sales rep told me the company didnt subcontract.He also said my possessions would stay on the same truck for the entire trip.He took a lot of time working with me on the phone about just what I had to move and answering my questions.He quoted me a binding estimate of $4,468.65, which included full packing. I asked if Active Moving could send someone to do an in-home assessment and he said no, and that the information Active asked for and I gave was sufficient, because theyd done this so many times.I asked SEVERAL TIMES what would happen if I had more than I was estimating when the movers got to my place. My sales rep said it was a BINDING estimate, and I wouldnt ever pay more than that, and that if I had less than I had thought, the actual cost would be lower.He told me I would get phone calls from the movers 48 hours, 24 hours, and 1 hour before they arrived.Based on what the sales rep told me, what I researched, and the fact that Active Moving has a Revdex.com rating of A+ , I finally decided to hire Active Moving, feeling that the company would make an extremely stressful time as easy as possible. I paid Active a deposit of $1,292.My move was set for Tuesday, March *.I did not get the phone calls I was supposed to. I had to call my sales rep, who gave me a time window on the morning of 3/*/15 for them to arrive. When the truck arrived, I called my sales rep to tell him they were there, and asked if that was the truck for the whole move. My sales rep said no, it wasnt; my things would be reloaded onto an 18-wheeler for the cross-country part of the trip. I told him hed said my things would be on one truck for the entire move, and he said, yes, after they were shifted to the 18-wheeler they stayed on that one. I pointed out most people interpreted one truck for the whole move as not changing trucks at all. My sales rep basically said, Oh. Things degenerated from there.The three movers (who all spoke [redacted] as their first language) took one look at my things and the foreman promptly pulled out his phone and made a phone call in [redacted]. He then told me that his boss said he couldnt do the move for less than $6,000. I said I had a binding estimate of $4,268.65. The foreman basically said they couldnt do it for that. I told them they could leave, they basically said they were here, and then I called my sales rep.My sales rep said hed see if they could get this resolved, and also told me I should call customer service. He then put me on hold. Almost 10 minutes later, I hung up and tried customer service. I got a woman in customer service and I explained what had happened, told her I wanted them to leave. That I wanted to cancel and get back my deposit. She told me several times, very clearly, that I could not get my deposit back.I then tried to call my sales rep again. After getting only his voice mail a couple of times, I left a very irate message asking him to please call me so we could get this resolved.An hour later he hadnt called back. All my things were in piles awaiting moving, Id been told I couldnt get my deposit back, and that Id have to pay $1,730 over what Id been told was the top amount I would have to pay. I pointed out again that I had a BINDING ESTIMATE, to absolutely no reaction but shrugs. The foreman said I had a lot more stuff than the estimate of 667 cubic feet.Ive read about scenarios like this, but thought Id chosen my moving company carefully. Now I as standing in the middle of a move with the choice of losing my deposit or paying a lot more money. The foreman got on the phone (in [redacted]) and finally told me I could pay a flat rate of $5,800 for the entire move.By this point, I was pretty frantic, and I couldnt get my rep at Active on the phone and my move was being held hostage, and either way I was going to lose money. Under this stress, I finally agreed to the flat rate $5,800 for the move. I also asked the foreman to tell me at the end when it was all packed and loaded just how much more stuff I had than 667 cubic feet.When everything was packed and loaded, I asked again, and was told that the total I had was about 737 cubic feet only 70 cubic feet more than the original estimate.By the next day (3/*), I was feeling slightly calmer, and in the morning called my sales rep at Active. I left a message saying Id like to talk to him and resolve the $1,000 Id been overcharged. Late in the afternoon I left another message. He didnt call back. The following day (3/*) I left another message, and said if he didnt call me by noon, I was going further up the line with this.My sales rep didnt call (he hasnt called or emailed me since 3/*/15), so I looked up the [redacted] of Active Moving and called him. Immediately I knew I was in trouble, because when I tried to explain what had happened and what I wanted, he promptly started talking and I had to really raise my voice to get a word in. He said (Im only going to repeat these once, although I heard them all several times):Theyre a company and have to make money.That Id signed off on the $5,800.That he couldnt refund any money.That if Id called on the day of the move, I could have just cancelled. When I said I would have lost my deposit, he said no, I wouldnt have. I said his customer service rep said I couldnt get my deposit back. He kept saying I would have. I finally said, Sir, your own employee told me I would not.I said I had a binding estimate from his company. He said yes, but that on the day of the move the movers gave me a NEW BINDING ESTIMATE.He said it cost more than my binding estimate because its such a long move, and that hardly anyone goes to [redacted]. (Active knew from the start I was going to [redacted].)I said I was going to report hiDesired Settlement: What I would like is the following: the difference according to the foreman between the estimated cubic footage and the actual is about 70 cubic feet. Actives rates are $4.90 per cubic foot, which would mean the additional would be $343. Packing is $1.05 per cubic foot, so the additional would be $74. The total additional would come to $417.Add this to the original binding estimate and the total would be $4,685.50.This means the flat rate I was railroaded into taking is $1,115 MORE than I should have paid.Ive already paid a deposit of $1,292 plus 50% of the rest, or $2,254, for a total of $3,546. I would either like the amount due on arrival in [redacted] to be reduced from $2,254 to $1,139.50 OR I would like $1,114.5 refunded to me.Thank you.[redacted]

Business

Response:

By the company policy, the customer is to informed that if there more items to move than in the original estimate, there is an extra charge. The custome was informed she had extra volume , therefore the price would be higher. The customer had signed the agreement. The customer insisted on paying a flat fee price for her move, to avoid any additional costs. She was offered the price, signed for it and agreed to be serviced by Active moving Inc.The whole move was just completed couple of days ago. The papers were signed by the customer upon delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Active Moving stated that I had MUCH more to move than stated in the estimate. I couldn't get anyone at Active Moving to call me back after I was told I couldn't get my deposit back if, as I wanted to do when told I'd be charged much more than the estimate. I did not "insist" on a flat rate fee -- it was the only thing offered me. I was told Active couldn't do the move for less than $6000 -- which they "kindly" make $5800! The business basically held my move hostage and I couldn't get anyone at Active, not customer service or my sales rep, to answer my calls. After the packers paced everything, they told me the told amount of cubic footage over what had been estimated was only about 70 cubic feet. This doesn't add up to another $1500. I'm asking for at least a portion of the amount I was overcharged to be refunded. YES, I signed the flat rate fee, because otherwise I was out my deposit and would have to find another mover. This company is HORRIBLE, and doesn't deserve the A+ rating Revdex.com has given it. There is very little difference between what Active Moving put me through and extortion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Active Moving Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[redacted] from Active Moving called me on April [redacted] said a) she's really sorry I'm unhappy; b) they can't possibly refund me any money; c) they'd send me a check for $100 "as a courtesy". I said that since they'd overcharged me almost $1500, a check for $100 would not make me happy. Of COURSE they could refund money; it's their own company. They just don't want to. They bullied me into this overcharge, and now hope $100 will keep me from posting lousy reviews. What would keep me from posting bad reviews of this company is CORRECTING THE OVERCHARGE. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I couldn't ask for a better service. They shipped my items from NY to NV. All items arrived earlier than expected even without any issues. Very professional and packed everything up within one day. Best quote as well!! I would use them again in a heartbeat!