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TO WHOM IT MAY CONCERN,I JENNIFER P [redacted] HAD SPOKE WITH [redacted] ON 8/31/ABOUT THE KEY AND REMOTE ISSUEWE CAME TO AN AGREEMENT WITH THE SITUATION AND WILL BE HELPING HER OUTIF YOU HAVE FURTHER QUESTIONS PLEASE FEEL FREE TO CONTACT METHANKS,JENNIFER P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The company did not accept financial responsibility The car was never completely fixed and proper, timely, and professional services were not rendered thus incurring extended financial costs to myself Regards, [redacted] ***

October 22, 2015Dear ***,This letter is in response to the complaint filed against Wyoming Valley Motors on 10/12/15, ID ***.The vehicle referenced in this complaint came into our service department on October 8, at 11:09AMThe customer stated, "Both headlight bulbs are out"She
informed our advisor that the bulbs were replaced at *** and still do not workThe customer stated they believe it is a fuse problemShe also indicated the high beam bulbs were working but very dimThe advisor informed the customer there would be an $diagnostic feeThis is our standard charge for diagnosisThe technician went through a series of diagnostic tests starting with fuses, then switches, and wires before coming to the conclusion that the wrong bulbs were installedIt is not that they need to be ** bulbs, they just used the wrong part number at *** does carry bulbs that will work in this vehicle, The logical assumption was that the correct bulbs were installed per the customer and the issue was in the electrical systemThe technician followed typical protocol based on the information provided by the customerOur door rate is $per hour, not $as stated by the customerWe charged the customer $for the diagnosis, $labor to install and $for partsWe do not believe the customer is due any additional refundThe store credit was offered as a good will gesture because our staff felt bad that she had the wrong bulbs installed at ***.Sincerely,Charles K.Parts & Service Director

Dear [redacted],This letter is in response to [redacted]'s complaint filed against Wyoming Valley Motors on 6/23/17, ID# [redacted]This vehicle came into our service department on June 8, 2017 with 79,093 miles. The customer complaint was; "The vehicle is sputtering and hard to drive". The engine...

light was flashing. Upon review the technician found faults for coil misfires in cylinders 3 and 5. Per procedure he switched the coils with cylinders number 4 and 6. They continued to misfire in those cylinders indicating the coils were bad. Upon replacing the bad coils the faults were cleared. They also replaced all spark plugs at that time. The vehicle was test driven and cleared to be released to the customer.On Jun 15, 2017 the vehicle came into the shop with 79,193 miles and the customer complaint was "the vehicle was overheating". Upon examination, the coolant level was low by one gallon. The technician set the coolant level and performed a coolant pressure test. The cooling system held pressure and did not leak for 15 minutes. The technician also checked the operation of the coolant temperature sensor. That checked out okay. He also checked the operation of the low/highspeed cooling fan and the thermostat. They also operated to spec. A road test was performed and vehicle checked out okay. No codes/faults were logged. The customer picked up the vehicle and returned shortly thereafter with the vehicle overheating. Upon further diagnosis, it was found the vehicle may have a bad head gasket. The engine was disassembled and we waited for the insurance adjuster to arrive to approve the necessary work. It was found that the cylinder head was out by .006". The adjuster approved getting the cylinder head resurfaced and replacement of the head gasket.The initial problem on June 8 was clearly independent of the head gasket. All procedures were followed on both occasions. Between waiting on the adjuster, getting the head resurfaced and getting in the necessary parts, this was a lengthy procedure. We did everything we could to move process along as quickly as possible since this vehicle was tying up a bay. We had no reason to let this process drag out.It was always the customers responsibility to pay for the rental and get reimbursed for their 3rd party warranty company. She was advised of this on numerous occasions. The vehicle was returned to the customer on 7/3/17.Sincerely,Charles K. Fixed Operations Director

From: [redacted] <[redacted].com>Date: Wed, Mar 29, 2017 at 9:07 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>To whom it may concern,If you had read Wyoming Valley Motor's letter, they clearly have stated that they BLATANTLY let me leave with a vehicle that was incorrectly fixed. Why would someone pay $3,200 for something that was not completely fixed right in the first place, only to have the motor go at roughly at  roughly 5,000 more miles? I believe they had put a Band-Aid on this job, and are trying to pend their bad mechanical skills results on me. And as for their comment of how attached I was to it, "like an old boyfriend," first of all, I would like to point out how unprofessional that statement is. Second, I would like to mention that I had asked to a salesman that I was interested in perhaps purchasing another newer model where I was honestly told, by said salesman, "We do not sell diesels anymore because of the diesel fiasco, and they don't make stick-shifts anymore, because people are too lazy to drive them." So I just wanted THIS car fixed. I don't believe this is asking too much for the amount I had paid. I just went into this dealership because I believed  they specialized in foreign cars asking for repair work, and it obviously it was done incorrectly. I believe I have done everything in my power to resolve this issue, and I would just like my motor fixed, free of charge. I am not even asking for compensation for having to drive another vehicle to work. Just PLEASE fix my car! Thank you very much, and I would very much appreciate any future help.                                     �...⇄ [redacted],                                  �...⇄ [redacted]

TO WHOM IT MAY CONCERN,I JENNIFER P[redacted] HAD SPOKE WITH [redacted] ON 8/31/16 ABOUT THE KEY AND REMOTE ISSUE. WE CAME TO AN AGREEMENT WITH THE SITUATION AND WILL BE HELPING HER OUT. IF YOU HAVE FURTHER QUESTIONS PLEASE FEEL FREE TO CONTACT METHANKS,JENNIFER P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The company did not accept financial responsibility.  The car was never completely fixed and proper, timely, and professional services were not rendered thus incurring extended financial costs to myself.
Regards,
[redacted]

March 24, 2017Dear [redacted],This letter is in response to the complaint filed against Wyoming Valley Motors on 3/16/17, ID [redacted].The vehicle referenced in this complaint first came into our service department December 5, 2016. The customer stated the vehicle was stalling and seemed to be banging...

and misfiring. The vehicle is a 2006 [redacted] with 225,324 miles as of December 5, 2016. Upon diagnosis it was determined that the vehicle had a worn cam shaft and valve follower. It was further determined that the vehicle was in need of a timing belt due to time per manufacturers recommendations. The customer was advised that the repair would possibly exceed the value of the vehicle. The customer was further advised that there may be further damage that cannot be detected until the initial repair was completed. The customer stated the vehicle was "like an old boyfriend" and she wanted it repaired. Upon completion of the initial repair the customer was advised that there was low compression in a number of the cylinders. She was once again advised that there may be additional damage due to the initial failure. The customer decided to take the vehicle as is.The vehicle was towed back to our facility on January 30, 2017 with 229,961 mile. At this time the customer stated the vehicle dash lights came on and the vehicle stalled out. Upon diagnosis it was determined there are multiple faults for the ignition rpm sensor and misfires. As a result of the low compression and misfire faults it was determined that there is catastrophic damage to the cylinder walls due to the initial failure of the camshaft and components. This was not a result of the earlier repair. This damage was a direct result to the earlier failure and the customer was advised of this possibility prior to the repairs.The amount quoted for the used engine included Wyoming Valley Motors swapping all new parts that were installed on the customer engine at no charge.Sincerely,Charles K.Fixed Operations Director