Sign in

ActiveForever.com Medical Equiptment & Supplies

Sharing is caring! Have something to share about ActiveForever.com Medical Equiptment & Supplies? Use RevDex to write a review
Reviews ActiveForever.com Medical Equiptment & Supplies

ActiveForever.com Medical Equiptment & Supplies Reviews (32)

Order was processed within the day the order was placed 12/19. Rush processing guarantees that the order to be processed within 24 hours. It is not a faster shipping option. Standard ground shipping can take approximately 4-7 business days to be delivered. The Acclaim Brands wireless Tens/Ems Combo...

Unit was shipped and delivered with [redacted] tracking number [redacted], it was delivered on 12/20. The Reusable Bodymed Carbon Electrodes were delivered by [redacted] with tracking number [redacted] was to deliver the package on 12/23 but was delayed for undetermined reasons. It was delivered on 12/24.We have offered to the customer to refund him for the Rush processing fee he paid due to the inconvenience but never received a response. If the customer wishes to return the product he may follow our standard return policy as the order was delivered within the standard ground shipping time promised on our website.He may return the items to:ActiveForever[redacted]The reprocessing fee will be waived but customer is responsible for shipping the items back.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There are two Active Forever stores in the Phoenix area : One is in [redacted] / the other one in [redacted].

Active forever states in their message to you : ''The Drive Winnie Walker 3 wheel has been discontinued."

Iam enclosing a copy of an order Iplaced on [redacted] which was for a Drive Winnie Walker. It has not been discontinued.

I went to [redacted] with the 4 wheel Drive Winnie Walker I had received in error to send it back to the company, as [redacted] had instructed me to do. The shipping charge was $79.00. So Ididn't return it at that time. When I talked to [redacted] at the Active Forever store in [redacted], she sent me a shipping label which made it cheaper. In the end, I paid $21.14 to have the walker shipped to me and $35.98 to ship it back to the company- which totaled $57.12 for shipping charges -for a walker costing $104.95.

Active Forever in [redacted] did have a "Drive Deluxe 3 wheel walker'' (which is not a Drive Winnie Walker). I ordered and received that one with no shipping charges for $79.83. A friend wanted that walker so I sold it to her for that price and went online and ordered another one for myself from [redacted] . The price was $96.94 with no shipping or handling charges. It is the Drive Winnie Walker and is satisfactory.

Handle this situation however you think is satisfactory  and fair - and thank you very much for being attentive to my concerns.
 

Regards,[redacted]

ActiveForever apologizes for the delay in the order. This item is still on back order with our warehouse. With your message we have cancelled and refunded the order in full. If you wish to replace the order when the item is available please give us a call and we will take care of your order.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This issue is plain and simple "bait and switch".  The item still displayed on Active Forever's website which I bought and paid for is NOT the item I received. There is NO disclaimer on the website saying the item might differ from the one pictured. If they do not have that specific item available for sale they need to refund my money. I want the item pictured, not a generic one. It is my right as a consumer to get what I paid for, not what Active Forever thinks I should have.I have attempted multiple time to call the 800# they provided for more information but get only a busy signal. In addition, there is no identification on the unit, the package or the user manual so I still have no idea who manufactures the unit. I have contacted the [redacted]  to look into this aspect.

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for contacting us.I have reviewed the order and tested a model here in our retail location with the same style electrodes that were sent to you twice. The replacement electrodes that we receive directly from the manufacturer are the ones you received. When testing them here you do...

need to snap them in one side at a time. This will not cause issues to the unit as these are given to us from the manufacturer. The reason [redacted] did not supply you with the phone number is because the number we have is for our inside sales rep. They do not work with the consumer. I was able to locate a phone number for them if you wish to call them. The phone number is ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered a knee brace for right leg and paid extra for faster service when I received the product it was the wrong one they shipped the left leg and a smaller one because they no longer carry the one I ordered it took a week of calling to find that out and another to get a shipping label to return it. They kept telling me I would have it with in the day but never relieved it. I finally got it sent back a week latter I still did not get my refund I called they said it had been posted but still a week later it was not then I called today they said they would check with the return department. I still have not got this resolved. They just keep giving me the run around at one point they said they would donate to a save the animal or some form of charity. But they still have not solved any issue

ActiveForever had agreed to waive the reprocessing fee as it was a mutual misunderstanding. The Drive Winnie Walker 3 wheel has been discontinued. The three wheel walker that the customer has now ordered is not the Winnie walker it is called the Drive Deluxe 3 wheel just a slight...

difference. 

ActiveForever does not have access to the Drive Winnie 3 wheel walker as Drive has discontinued the product. If one were to search the Winnie Walker on ActiveForever.com the only option that will appear is the 4 wheel option.

Please let us know if there is anything else we may assist in.

This business is a scam. They somehow tied in with SEARS' website, but don't be fooled.

They advertise products and then tell you they are on back order so that you have to call in and they can try to push something more expensive on you.

They purposely remove any way to email them, therefore I am in full belief that this is a scam--a bait and switch operation.

STAY AWAY from the aggravation and BS.

Thank you for contacting us.I greatly apologize for the delay in your orders. The first one was on back order and I apologize that you were not made aware of that. The second order was not downloaded into our system as a computer glitch and we were not made aware of that issue.With...

this said I have refunded your shipping on both orders. Please have a great day.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I select the option of being given a store credit in the amount stated.

Regards,

Thank you for your message and bringing this to my attention. I do see that we shipped to the address that was entered and it was delivered. I apologize that the address that was entered is not the correct address ( I see it is missing a * in the street number). Mistakes happen and I do apologize...

for any inconvenience.With this said, since we now have movement that the package is being return to us I will go ahead and process the refund ahead of schedule. I hope you have a great day.

All I ordered was a bath stool for my elderly mother. I ordered on a Monday morning and it took them 7 days to get it in the mail. This is not a holiday season, nor is it an item that's large and bulky or needs assembly or special packaging... IT'S ALREADY BOXED!!! Seven days would be OK if it was in transit, but it wasn't even pulled for shipment (I inquired on Thursday and was told it was being packed and sent that day).

I know I didn't pay for expeditious delivery, but I also didn't think that they'd sit on the order for a week before sending it. Their response time was totally unreasonable, unprofessional and unconscionable.

In my opinion this is very poor/slow business practice for a place that supplies items for needy, elderly or even handicapped individuals.

The customer service rep was apologetic, but that really didn't make this experience better, and I'm feeling he lied to me by saying it was being shipped on Thursday.

Not impressed with their shipping, yet to see their product.

Thank you for bringing this to our attention. I apologize for the issues you have had with the [redacted] Deluxe Swivel Seat. Unfortunately the item only has a 30 day manufacturer warranty on this item. ActiveForever is not liable for returns or warranty after the manufacturer warranty for the...

item. I apologize that you were ill and unable to contact us however we do not have a system that would even allow for a transaction to be refunded in November for a transaction that old. I have two options that I can provide for you as a courtesy, I can process a store credit for $27.96 or I can send you a replacement unit but it would be the same unit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]  Jenna, I tried to call you at 6:00 p.m. e.s.t and received no answer.  I will be back in my office on Monday after, the holiday and will try again, to call.  the number I am trying is [redacted]  My personal cell phone number  is [redacted]  my order numbe,r per email response, from active forever is [redacted]  I hope to get this problem resolved soon.  thank you for your response.

Worst customer service I have ever experienced. In my case, they've advertised a product which they cannot deliver. I have made several requests to the company for delivery information, and I get zero in response. I'm told I'm not sure , it's been on backorder for a while, it's on the boat from China, there's only one supplier, etc. They offered me another item in its place, then had the nerve to come back and tell me they were backordered on that item as well, with no delivery information available.

I have emails backing up my statements

We have tested the electrodes on units here in the store. There are no issues with the product. We receive them directly from the manufacturer. To satisfy you for this order we have refunded you in full for the electrodes including your shipping. You may keep or donate the item as we are unable to return them due to hygiene reasons.Please have a wonderful day.

The order did ship via [redacted] with tracking number [redacted] and it scheduled to be there tomorrow the 10th. I apologize for the delay and that you did not receive our email with the tracking information.If you need anything else please let us know.[redacted]

Check fields!

Write a review of ActiveForever.com Medical Equiptment & Supplies

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

ActiveForever.com Medical Equiptment & Supplies Rating

Overall satisfaction rating

Address: 9299 W Olive Ave Ste 604, Peoria, Arizona, United States, 85345-8386

Phone:

Show more...

Web:

This website was reported to be associated with ActiveForever.com Medical Equiptment & Supplies.



Add contact information for ActiveForever.com Medical Equiptment & Supplies

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated