ActivStyle

Initial Business Response /* (1000, 5, 2016/02/15) */
Thank you for the opportunity to respond to this compliantThis patient is new and documentation requirements in this state are very specific and require active participation by the complainant's prescriberWe are continuing to engage the
prescriber and will be sure to include the patient as this progressesIn addition, the following letter acknowledging the complaint was sent to the complainant:
2/15/
***
***
Mansfield, MO
65704-
RE: Recent complaint
Dear Ms***,
ActivStyle strives to provide the highest level of customer service and appreciates your taking the time to contact us to explain the issue you recently experienced
We value your feedback and regret any inconvenience you may have experienced
Your complaint has been received and reviewed by ActivStyle management, and appropriate actions are being taken to resolve this issue
At this point a shipment should be on its way to you, and we will need to continue to work with you and your physician to ensure all paperwork is properly completed and processed by your insurance payer
If you need further assistance or have any additional questions you are encouraged to contact us at 1(800)*** or via mail at the address above
Thank you for allowing ActivStyle to be a part of your healthcare needs
Sincerely,
Your ActivStyle Team
cc: Client file
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
received items Thank you, but still waiting on paperwork per phone call from active style, to be done with dr office
if this never gets done then we are left with a big billwas told by active style
at the beginning of this process, that all insurance we have will pay for all of this
we are very hopeful this will not happen to anyone elseMy husband and I have called dr office and have appointment in a week, hope to have all this mess finished
Final Consumer Response /* (2000, 11, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
dr office faxed Medicaid about days agothey are following up with themtold the active style rep that called us on feb
Final Business Response /* (4000, 9, 2016/02/24) */
Calls were made to update the family members on 2/and 2/
The clinic was contacted on 2/and it is good to hear the patient will be seen by the physician for evaluation
Because Missouri Medicaid requires prior authorization and further requires it be submitted by the physician, there is no further action ActivStyle can take at this time until patient's physician agrees there is a medical need for the products and services requested and ActivStyle receives the Rx and PA approval
The shipment that was sent in early February will not be billed to the patientHowever if the patient elects to receive future shipments it may result in billing to the patient unless the physician submits a PA and it is approved by the payer
The patient will also be contacted by staff again to ensure there are no additional questions