Acton Vacuum & Appliance

The Customer believes the following facts are not contested by either party: * The Business stated in writing that a hose was dropped off with the vacuum. This indication is in the Business's original work order of which the Customer has a copy. * The Business acknowledges that it did not return a hose with the vacuum. * The Customer claims that he remembers dropping off the hose with the vacuum. * The Customer claims that he and his wife spent considerable resources searching for the hose in his car and home. * The Business claims that it spent considerable resources searching for the hose on its premises and for any evidence indicating the possibility that the hose left the store by accident.Again, the Customer believes the above to be uncontested facts.The Customer appreciates the effort made by the Business to find the missing hose or to find an explanation for its disappearance but the Customer does not agree with the logic in the Business's conclusion.In the Customer's opinion the following statements are true but believes them to be contradicted by the Business: * The Customer verbally accepted, via phone, the Business's claim that it had selected surveillance video which showed a vacuum on the bench without a hose. The Customer told the Business that he was not interested in seeing a video of a vac on a workbench. * The Customer said that he was interested in any video that showed him dropping off the vac with or without the hose. In the same phone call the customer verbally accepted the Business's statement that the video of the Customer entering the store with the vacuum had been "erased". The Customer did not question how that portion of the recorded video came to be erased. * The customer believes that the erased video would have been relevant to this case but that the selected video is irrelevant because it supports neither party's argument. Specifically the hose could have been removed from the vacuum while it was in possession of the Business prior to the beginning of the selected video. * The Business offered to call the Customer back that same day with an "our cost" price quote. The Business did not mention that the item was not in stock nor mention anything about shipping costs. The Business never called back with the price or availability information contrary to its promise to do so that same day. The Business did not call back on any subsequent day for any purpose. * The Customer, needing a vacuum hose for health reasons in addition to general housekeeping, decided to replace the missing hose from a Dealer that had the item in stock rather than continuing to depend on the Business to fulfill its written contract or to belatedly follow through with its verbal promises to the Customer.The Customer's demands have not been substantively challenged and remain in effect as presented to the Revdex.com. The Customer's Credit Card company which is a proxy for only a portion of the financial transactions has requested, and will receive, copies of the Revdex.com reports from both parties.The Customer hopes that the Business believes the Customer's sincerity in making the statements provided here and also hopes that the Business will consider acknowledging the Customer's logic as reasonable even if the Business disagrees with the Customer's conclusion.
Regards,
[redacted]