Acts Mortgage Foreclosure Consultants, Inc.

Complaint: ***
I am rejecting this response because: I do not understand how the company can claim they did not receive my complaints when I used the exact contact information on their website. Even though they are no longer called Welch Enterprises, Inc., they are still at the same location with the same phone number and provide the same service as when I dealt with them. So, I do not think that distinction is relevant.I checked my phone records today, and I did call their number *** on July at 11:AM.A representative of their company is visiting me today. I will reserve judgement until I hear what he has to say
Sincerely,
*** ***

Finders Keepers was contacted on 11/28/from the resident of *** * *** *** informing us that they had not seen the resident of *** * *** ***, *** ***, in about three months They reported that there were other people coming and going from the apartment as well
Finders Keepers Maintenance Supervisor, *** ***, went to the unit on 11/28/to inspect He found the unit to be in good shape and it appeared only the resident and her child were living in the dwelling.Finders Keepers sent Ms *** and email on 11/30/requesting she contact our office When Ms *** called the office she spoke with the Manager, *** ** *** Mrs *** informed Ms *** about the information she had received from the neighbor We found out she had given a key to her sister in law Her sister in laws car is the vehicle that was coming and going from the unit We received an email on 12/6/from Ms *** requesting the locks be changed and the sliding door be looked at(Email attached)We sent out the work order 12/6/Work order to Locksmith Technologies: Re key locks and check sliding back door(work order attached)We let Ms *** know she could pick up the new key the Locksmith had dropped off at our office The bill came in from Locksmith Technologies We charged her for the re key but did not charge her for the Charlie Bar The charge was her responsibility as per paragraph of the lease contract.Finders Keepers sent Ms *** an email that she owed the for the re key on 12/14/2016, with reminders on 12/21/and 2/23/ We applied the monies received on 3/6/to the outstanding charge of with the balance applied to her rent She paid the balance of on March for her rent We did NOT charge her any late fees. Ms *** moved in to *** * *** *** on 7/18/and renewed her lease twice In the three years she lived with us I never received any complaints about our customer service.Ms *** is responsible for the re key charge

I have no record of any call to our office, perhaps he called Welch roofing by mistake, and also I have no record of any e mail, again perhaps he e mailed Welch roofing, this has happened before. He should have called us at the very first leak. Even if he could not find the original
contract, not another company as we would have responded and checked it outThis is a *** *** issue and as we were the original installers we should have been notified first of any problems. We would have checked it out and then notified *** of any problems we foundI am not sure what we can do now as another roofing company has repaired and made changes to what was originally done. They need to call *** now and tell them what they did, we would have called *** first for them but now I am not sure what to do as someone else has worked on it. Can you check with *** *** to see if he has contacted *** to check out the problem. I answer all e mails and Dennis usually answers the phoneOur phone number is ###-###-#### and Roofs By Welch email is *** ** ***Please let me know what you find out from *** ***Thank you, Sue W***, Roofs By Welch, Inc

Finders Keepers was contacted on 11/28/from the resident of *** * *** *** informing us that they had not seen the resident of *** * *** ***, *** ***, in about three months They reported that there were other people coming and going from the apartment as well
Finders Keepers Maintenance Supervisor, *** ***, went to the unit on 11/28/to inspect He found the unit to be in good shape and it appeared only the resident and her child were living in the dwelling.Finders Keepers sent Ms *** and email on 11/30/requesting she contact our office When Ms *** called the office she spoke with the Manager, *** ** *** Mrs *** informed Ms *** about the information she had received from the neighbor We found out she had given a key to her sister in law Her sister in laws car is the vehicle that was coming and going from the unit We received an email on 12/6/from Ms *** requesting the locks be changed and the sliding door be looked at(Email attached)We sent out the work order 12/6/Work order to Locksmith Technologies: Re key locks and check sliding back door(work order attached)We let Ms *** know she could pick up the new key the Locksmith had dropped off at our office The bill came in from Locksmith Technologies We charged her for the re key but did not charge her for the Charlie Bar The charge was her responsibility as per paragraph of the lease contract.Finders Keepers sent Ms *** an email that she owed the for the re key on 12/14/2016, with reminders on 12/21/and 2/23/ We applied the monies received on 3/6/to the outstanding charge of with the balance applied to her rent She paid the balance of on March for her rent We did NOT charge her any late fees. Ms *** moved in to *** * *** *** on 7/18/and renewed her lease twice In the three years she lived with us I never received any complaints about our customer service.Ms *** is responsible for the re key charge.

In response to the complaint that was filled on 5/17/2016, (I did not receive until June 10, 2016) all charges will stand.We did receive a dispute letter and replied to the residents, Finders Keepers was compliant with the lease contract as well as Texas Property Code.I feel for her as she is a
struggling student, but I work for the owner of the property and we have done our job.There are attached copies of their original dispute letter as well as our response letterIf you would like copies of the bills, please let me know

In response to the complaint that was filled on 5/17/2016, (I did not receive until June 10, 2016) all charges will stand.We did receive a dispute letter and replied to the residents, Finders Keepers was compliant with the lease contract as well as Texas Property Code.I feel for her as she is a
struggling student, but I work for the owner of the property and we have done our job.There are attached copies of their original dispute letter as well as our response letterIf you would like copies of the bills, please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Good morning, I recently submitted a compliant to the Revdex.com, and upon walking outside of my house this morning, I saw
that the fence has started to be builtIt may have started yesterday, but there was not response from the companyNone the less they have started the building of the fence so I would like to close my side of the case, and state that my problem has been fixedThank you.
Regards,
*** ***

In response to the "rejecting the response", I believe we must agree to disagree? If the residents would like to make a settlement offer they must contact TTMarketing? I will take any offer they have to the owners for approval? Thank you for your services

Complaint: ***
I am rejecting this response because: There is still no recognition of wear and tear damages by Finders KeepersAll of our deposits, both security and pet deposits were withheld by the businessThere should not be an additional $charged, especially due to wear and tear of an older propertyI am still very upset about being sent to collections for an issue that was never resolvedThe fact that the business came up with additional charges days after move out is illegal.?
Regards,
*** ***

I have not seen any e mail and Dennis does not recall talking to the gentleman, WEI no longer exists but I will send someone to the gentleman's home to check out the problem, I will have him call and set a time up for this Friday if that is a doable date for him.  We always try to solve problems as they arise but since wedid not receive the original call when the leak happened we are now playing catch up.  Calling [redacted] is the right thing to do, but we will also check out the roof for him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good morning,   I recently submitted a compliant to the Revdex.com, and upon walking outside of my house this morning, I saw...

that the fence has started to be built. It may have started yesterday, but there was not response from the company. None the less they have started the building of the fence so I would like to close my side of the case, and state that my problem has been fixed. Thank you. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There is still no recognition of normal wear and tear damages by Finders Keepers. All of our deposits, both security and pet deposits were withheld by the business. There should not be an additional $1000 charged, especially due to normal wear and tear of an older property. I am still very upset about being sent to collections for an issue that was never resolved. The fact that the business came up with additional charges 30 days after move out is illegal. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did indeed contact Welch Enterprises by phone, whether they made a record of it or not.  I called the phone number listed on my contract:  ###-###-####.  I spoke first to a woman who seemed to be a general receptionist who then transferred my call to a gentleman who listened to my complaint then took down my name, phone number and email. He said he would look up my contract and contact me. I also did contact Welch Enterprises by email, using the "contact us" link on the company's website.  My attachment shows both my emails and how their website lists their contact email address as [redacted]
 None of my roofing issues would have happened if I had not been given bad advice from Welch Enterprises about using shingles on the flatter part of my roof, which appears to go against industry standards according to other roofers. I will contact [redacted] to see if they can help resolve this issue.
Sincerely,
[redacted]

In response to the "rejecting the response", I believe we must agree to disagree.  If the residents would like to make a settlement offer they must contact TTMarketing.  I will take any offer they have to the owners for approval.  Thank you for your services.