Acumen Brands, Inc.

I will state just the facts for my Bad Experience
10/- Ordered Two pair of jeans on
10/- Received a box with one pair of jeans that were cut with a knife on the legsI have no idea what happened to the other pair of jeans
10/- Returned the box and the one pair of jeans I received with the shipping label from Country Outfitter
10/- days later they received the box and told me it would take 7-days to process
10/- Received an email from them that they were going to refund half of what my total purchase was(they kept trying to give me store credit and I kept telling them I do not want store credit and that I wanted a refund)
10/- have not heard back from them
I have read the owner's responses to some of the reviews about warehouse management issues and software and I can tell you the problems of only receiving half an order and half of the order was damaged, only to be followed up by horrible customer service, is not a software problemThey still have my money and I have no productThe level of performance on this intentional, i.e., SCAMI am starting a transaction dispute with my Credit Card company to get my money back

I placed an order on 4/8 for 3 pairs of boots. Money was taken from my bank account immediately but I did not receive a Order Confirmation....thought it may take awhile and waited until Monday 4/11. Still no contact from the company so I sent them an email requesting some info (according to their website ALL of the products I ordered would ship in 1 business day). No email or Tracking info was received on 4/11 so I contacted them again on 4/12 via Live Chat. Was informed that my order did not go through. Yet my bank still has the money on hold since Friday. Customer Service informed me that they would reverse the charges but it would take 3-5 business days (they were able to put a hold on the money immediately!!) Also was told that I couldn't get some of my order because it was no longer available (but they charged me for it!!) When I questioned them further I was told that my order did not go through due to info not matching the card info with the bank (What?....if that was the case how were they able to charge my account?)....they didn't answer when I asked what info exactly. My money has already been on hold for 5 days & it may be another 2 before it is released!!! Was basically told "too bad so sad" & that there was nothing they could do. This is unacceptable but in looking at other reviews of this company it seems to be a common occurrence. Shame on me for not doing my research before placing an order with this company. DO NOT order from these people!!!!

I believe this company has used fraudulent services and should be reprimanded, fined, put out of business for their horrible actions advertising their Commitment to customers satisfaction. There are so many complaints on Yelp, as well as not being accredited by the Revdex.com. There is one customer review on this site which depicts part of my complaint as well. They charged my account for 2 pair of boots knowing they wouldn't arrive for approximately two months, being out of stock. My main complaint however is that the boots I did receive were not as described on the website and when I tried to return them within their 30 day return policy, they had supposedly gone on clearance during that 30 day period and they said they don't accept items back that were on clearance!! I cancelled the other two pair of boots on order, and after several emails of them telling me I didn't have anything else on order they eventually did Find those orders and credited back to my account. But now I am stuck with the original pair. I looked on their website regarding not being able to return Clearance Items and did not see that in print. I would not have ordered knowing I could not return, especially a boot that wouldn't be the right size? They advertise EASY RETURNS, AND COMMITTING THEMSELVES TO GREAT CUSTOMER SERVICE. What a joke.