Acupuncture With Aloha

aloha thank you your account is being processed final reimbursement should be sent out within business days thank you

Thank you or your response As per your last phone conversation regarding funds, you were going to email a copy of a payment that was not found Email has not been received Thank you

thank you for your response. your original request/complaint is still being processed.

Customer called and left a basic message on April 28thCall was returned within two hours same day Customer cordially stated reason for calling Since this is the first contact received from this customer since January 2012, of course medical records and financial ledger must be
pulled Customer was informed that at present, seller is away from office on FEMLA {family emergency medical leave of absence } and would follow up in two weeks after medical records and ledgers are pulled and researched to reassess status of customer's request A cordial conclusion was made to follow up in two weeks This is the first contact from customer in over three years, a surprise and disappointment at complaint before an opportunity for resolution and after a cordial phone conversation where client's request was being researched

Complaint: ***
I am rejecting this response contingent upon receiving reimbursement from the seller for the amount of $that has been outstanding for over the past years, since January 23, 2012, the day check number *** was cashed (verified by above attachment)I appreciate the cordial tone of the seller's verbal confirmation to make it right and look forward to closing this complaint as soon as possible
Sincerely,
*** ***

Thank you for your response Consumer's status has been confirmed Financial transactions are pending Mahalo

Thank you for your response Consumer status has been confirmed Consumer Initial consult was Follow up appointment was on Financial transactions have also been confirmed and are pending Payment in the amount of $for a series of five was deposited Friendly reminder, the pre-paid series treatments were designed for patients requesting or requiring numerous treatments Pre-paid series are offered to those committed to their own treatment plan that are five plus, who wish to take advantage of the lowered cost for the series rather than pay the single treatment prices The cost of the treatments were designed to offer an incentive and support the cost effectiveness and affordability for numerous treatments rather than pay the single treatment prices i.e.: initial consult $100.00, follow up treatments $ As this is the first time we have heard from the consumer since her initial visit on and the first reimbursement request, we will grant this reimbursement of the unused portion of consumer's account Final reimbursement of the unused portion of the remainder of consumer's payment can be expected within days Mahalo

Complaint: ***
It has been over days since receiving the seller's 06/02/written rebuttable and determination with the Revdex.com that: "...Financial transactions are pending confirmation and processing...."I am rejecting this response because, despite the seller's willingness to reimburse me, I have yet to receive that reimbursement check and 1/YEARS since the seller cashed itI am asking the seller on what specific date can I expect to be reimbursed?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response pending reimbursement which I anticipate is forthcomingAs soon as reimbursement is received, this complaint will be resolved in good standing.br>
Sincerely,
*** ***

Revdex.com:
After finally receiving the remaining balance of: $owed to me, years, months, and days later, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is finally satisfactory to me
In closing,
*** ***

thank you for your response we have received the correspondence, attached documents and are reviewing the documents for further action and closing this case we appreciate your patience as we have not heard from this client since and having to access this client account/records remotely thank you

Complaint: ***
I am rejecting this response because:
By copy of this email to: ***, ***, and ***, you have been appraised of the following:
Per your Invoice *** dated 06/22/(attached above in "*** Invoice Number ***"), you are engaging in unfair and deceptive refund practices by reimbursing me only $(attached above in *** Partial reimbursement) of the total $you have owed me since I paid that amount on 01/19/for prepaid acupuncture services that were never received by me
Furthermore, you are denying you received payment for your initial consultation fee dated 01/12/12, which is indeed not the case and which is further verified by my canceled check number *** (attached above in "*** Canceled Checks") which you deposited in *** *** *** on 01/13/In addition, you have also added a “research/process/handling fee” of $on 06/19/to Invoice Number *** that was never previously disclosed to me in your place of business nor subsequently agreed upon
In the State of Hawaii, merchants are not allowed to charge or deduct restocking or “research” fees for processing a refund, merchandise credit or exchange unless the deduction is disclosed to the consumer before the purchaseThe disclosure must also be conspicuously posted in the merchant’s place of business, which your recently added after-the-fact “research fee” dated 06/19/was obviously notThe only transaction I signed other than my personal checks in your presence on 01/12/and 01/19/12, was an initial medical treatment agreement to receive acupuncture on 01/12/
I have met the burden of confirmation regarding canceled checks written to you on 01/12/and 01/19/12, which leaves no doubt as to the authenticity of my claim, and which further indicates that you have not "researched" this information from *** *** *** on your own
I am requesting you reimburse me an additional check for the remaining sum owed of: $
Should you decline, I will obtain a court order from the State of Hawaii Office of Consumer Protection to restrain any future illegal medical fees on your part and seek to obtain restitution and civil penalties for your deceptive billing practicesI will also file a formal complaint with both the State of Hawaii and Oregon State Professional and Vocational Licensing Divisions
Sincerely,
*** *** Cell: ***
email: ***

Thank you!  Reimbursement of credit remaining has been issued and sent for dates of service 1/12/12, 1/19/12.  Invoice/receipt is included for summary of charges..  The amount reimbursed reflects the single session prices.   Have a safe holiday weekend!

Complaint: [redacted]
I am rejecting this response because:
• By copy of your Invoice [redacted] dated 06/22/15 (attached above in [redacted] Invoice Number [redacted]), you are engaging in unfair and deceptive refund practices by reimbursing me only $218.96 (attached above in [redacted] Partial reimbursement) of the total $392.68 you have owed me since receiving that amount on 01/19/12 for pre-paid acupuncture services that were never received. Furthermore, you are denying you received payment for your initial consultation fee dated 01/12/12, which is indeed not the case and which is verified by my cancelled check number [redacted] (attached above in [redacted] Cancelled Checks) which you deposited in [redacted] on 01/13/12. In addition, you have also added a “research/process/handling fee” of $69 on 06/19/15 to the Invoice that was never previously disclosed to me in your place of business nor subsequently agreed upon.
• In the State of Hawaii, merchants are not allowed to charge or deduct restocking or "research" fees for processing a refund, merchandise credit or exchange unless the deduction is disclosed to the consumer before the purchase. The disclosure must also be conspicuously posted in the merchant’s place of business, which your recently added after-the-fact “research fee” dated 06/19/15 was obviously not. The only transaction I signed other than my personal checks in your presence on 01/12/12 and 01/19/12, was an initial medical treatment agreement to receive acupuncture on 01/12/12.
• I am requesting you reimburse me an additional check for the remaining sum owed of: $173.72.
• Should you decline, I will obtain a court order from the State of Hawaii Office of Consumer Protection to restrain any future illegal medical fees on your part and seek to obtain restitution and civil penalties for your deceptive billing practices. I will also file a formal complaint with both the State of Hawaii and Oregon State Professional and Vocational Licensing Divisions.
Sincerely,
[redacted]

aloha thank you.  your account is being processed.  final reimbursement should be sent out within 7 business days.  thank you

Complaint: [redacted]
I am rejecting this response because I would like to clarify that the vendor previously received payment in full for services rendered on 01/12/12 and 01/19/12 via separate transactions and that the transaction I am specifically requesting reimbursement for in the amount of $392.68 was for 5 FUTURE sessions of ADDITIONAL acupuncture not those performed on 01/12/12 and 01/19/12. I therefore expect to receive the full amount of $392.68 as requested as soon as possible, without delay. 30 days, or a partial payment of any kind, is not acceptable.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Your shameful, egregious behavior and ongoing stall tactics are unacceptable and I want to know when you will send me the remaining $173.72 you owe me?
Sincerely,
[redacted]

Mahalo for your response.  Consumer''s status has been confirmed.   Financial transactions are pending confirmation and processing.  Mahalo and have a nice day.

Complaint: [redacted]
I am rejecting this response pending final receipt of reimbursement for the amount of $392.68 owed to me by the seller for 5 sessions of pre-paid acupuncture that remain outstanding since January 2012. I sincerely appreciate the seller's updates and willingness to continue to work on resolution.
Sincerely,
[redacted]

Thank you for your response.