We have received a copy of the above mentioned complaint regarding the duplication of keys at our facility. Unfortunately, we were unaware of this situation until the receipt of this complaint. In response to this we have sent the customer a letter and a refund check in the amount of $25.00 to...
refund his original purchase price along with any incidental expenses that he may have had. We have also offered to have an experienced service technician visit his location should he have any further problem with these keys operating his lockset. Please advise if we can be of furhter problem with these keys operating his lock set. Please advice if we can be of further assistance.
We have received a copy of the above mentioned complaint regarding the duplication of keys at our facility. Unfortunately, we were unaware of this situation until the receipt of this complaint. In response to this we have sent the customer a letter and a refund check in the amount of $25.00 to...
refund his original purchase price along with any incidental expenses that he may have had. We have also offered to have an experienced service technician visit his location should he have any further problem with these keys operating his lockset. Please advise if we can be of furhter problem with these keys operating his lock set. Please advice if we can be of further assistance.