Acura Of Huntington

Revdex.com:At this time, I have not been contacted by Acura Of Huntington regarding complaint ID [redacted].Sincerely,[redacted]

Review: We entered into a contract to purchase a 2014 MDX. On 7/* we received a phone call from the GM stating an error had been made asking us to renegotiate. We declined. When we picked up the vehicle on 7/* we found several issues including but not limited to body damage on the left mirror, rear left bumper, left inside passengers door and component issues to auto locks. These were pointed out to the dealer and appointment was made to return the vehicle for service on 7/*. Between 7/*-7/* we found additional issues with the vehicle, the vehicle had not been prepped for delivery, as well as the hand-off booklet being incomplete. The vehicle was returned to the dealer on 7/* all issues were notated however some damage was indicated by the dealer as caused by client, it wasn't. The vehicle was returned to us on 7/**, with the reported issues being addressed with the exception of the car being prepped as the interior was extremely dirty and the stickers and labels remaining on the interior of the vehicle. Between 7/** & 8/* we continued to have issues with the vehicle including but not limited to the casing behind the review mirror fell off while operating the vehicle, the chrome around the exterior windows began to lift in certain places, the interior door upholstery separating from the door frame, and the protective bottom sheet coming off of the driver's side passenger's door. This prompted us to contact Acura of America who assigned a case manager, and offered to fix our issues at no cost to us, and offered us an additional service credit of $1000 as valued customers. We decided to bring the car to a different dealership for repair no longer wanting to do business with Huntington. The car was evaluated, parts were ordered. In the process of troubleshooting our issues, Acura of America reached out to Huntington who in turn told them all the damage was caused by our neglect. Acura of America has informed us that they are denying our claim based on information by Acura of Huntington.Desired Settlement: Statements made by Acura of Huntington, without any factual basis have damaged our reputation with Acura of America, and caused us financial harm. We expect to be fully reimbursed by Acura of Huntington for any costs associated with the reported issues to our vehicle, to be performed at the dealer of our choosing, as well as $1000 goodwill credit originally offered by Acura of America, and a letter of apology to us copy to Acura of America for making false and defamatory statements.

Business

Response:

I am in received referencing [redacted] and his 2014 Acura MDX. [redacted] took delivery of his new vehicle on July, [redacted], 2013. On delivery there was a complete inspection of both the interior and exterior of the vehicle. He noted several items he would like to be addressed including small scratch on the left mirror, small murk on the rear bumper, automatic door locks were not operating lo specs. At that point, we made an appointment for Service and brought the car on July [redacted] 2013. By that time he had the car for several days and went and performed a full inspection of the car prior to his appointment. He added to the list of items, including the following; driver side door handle was not functioning the "grab feature" to lock and unlock. Customer stated he was not supplied an Anti-Theft ode for the Radio. We advised him that there was no code for the radio but did make sure he had the proper Navigation Code. Customer stated the shelf

in the Glove Box was missing and we showed him it was there. Customer stated the inside light docs not work upon opening the tail gate. Customer also requested touch up paints. Customer also stated that the Owner's Manual Case was damaged and requested a new one.

Customer was given a Loaner Vehicle and all of the customers concerns were addressed and repaired prior to picking up his vehicle on July [redacted] 2013. This was the last contact and correspondence we had with [redacted], In reading his complaint I see he brought

the car to another Acura Dealer and requested additional work to be done. We were contacted by the Acura Zone Representative and he asked if any of [redacted]; concerns had been addressed. The simple reply was that [redacted] had inspected the car upon

picking it up on July [redacted] 2013 and acknowledge that all of the concerns he had with the vehicle had been addressed to his satisfaction.

Please feel free to contact me if you should have any questions.

General Sales Manager

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for taking lead on working toward resolution between ourselves and Acura of Huntington.

We have reviewed their response and it appears to be mostly on point. The main exception being what was communicated between themselves and Acura of America. Acura of America communicated to us that Acura of Huntington, based on their last review of the car in early July, had determined that the additional issues we were having with the vehicle were a result of our negligence.

These were different and distinct issues than those that had been found at delivery and Acura of Huntington had no basis to make this determination. These statements made by Acura of Huntington effectively halted the authorization of the repair of the vehicle and any additional goodwill by Acura of America.

Yes we did take our vehicle to another dealership but only after a horrible customer experience and being made to feel like criminals by Acura of Huntington. The dealership unfortunately made an error and in our estimation is doing everything it can to take its pound of flesh from us from delivering a damaged and defective vehicle to attempting to muddy our credibility with Acura of America.

I also find it highly suspect that if Acura of Huntington made the simple statement they claim, that they would not have reached out to us to clear up such an egregious miscommunication or gotten on the phone with Acura of America to set the record straight.

Since filing this complaint with your office we have been been working with the other dealership referenced in Acura of Huntington's response and Acura of America to move this toward closure. However we have not reached a mutually satisfying conclusion to date and feel strongly Acura of Huntington needs to be held accountable for its actions.

Respectfully,

Review: Back in September, I had went to the dealership to lease a new vehicle. We had agreed on a down payment and a monthly payment. I had signed contract and left a $500 deposit. A day later the finance department couldn't get me the deal I had signed for and told me they would continue to work on it. After a couple of days she couldn't get me the deal I had signed for and I requested a refund of my deposit. Since they could not fulfill my contract. I called several times leaving voicemails for my refund and to contact me back. It's been 3 months no refund and no return phone call. Terrible customer service.Desired Settlement: Give me a refund for the down payment that I left on a car I never received

Consumer

Response:

At this time, I have not been contacted by Acura Of Huntington regarding complaint ID [redacted].Sincerely,[redacted]