Acura of Reno

When I bought a new 2009 Acura MDX from Reno Acura, I also bought what they represented as a lifetime tire mount/balance so that I could have the winter tires installed each fall. Recently, I was told that the "lifetime tire swap" was only for the life of the original tires. This was not mentioned to me when I purchased the lifetime program, which I assumed was a program to keep me as a customer for other things. I believe that they should honor their lifetime program. I spoke with the service manager and also with the general manager (the latter of whom made no sense to me).Product_Or_Service: Lifetime tire swapDesired SettlementI do not think I should be charged $ 125.00 twice a year for tire swaps. I believe the deal was misrepresented. It should be for the life of which I own the vehicle since I have been spending hundreds on routine maintenance anyway. Business Response Dear sir/madam. We here at Acura of Reno want to thank you for allowing us to explain this situation. When [redacted] purchased his car back in 2009, we here at Acura of Reno offered as a courtesy a tire storage service for those customers who purchased snow tires from us. This service [redacted] never paid for according to our purchase order that we will scan and attach. When we first opened we had extra space that was available to store winter tires for our clients. As our business grew we no longer can store new tires for any customers due to lack of space now. [redacted] has purchased another set of tires and was asking for the same service. This service is no longer offered as of end of 2013 with notice that was posted well in advance all over our service department. This was explained to [redacted] many times which he did not agree. Our original records show that we never promised him life time tire storage and swap with the vehicle. This was strictly a courtesy. The tire swap requires labor to not only swap tires, but to balance them. This courtesy service was lifetime of original purchased tires not the lifetime of the car!! We as a business understand that even if we are right, customer complain will make us look unreasonable. We like to thank you again.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I PURCHASED (paid for) a lifetime tire swap/storage and a lifetime oil change. The dealership has honored the oil changes, but not the tire swap. At no time was I informed of any limitations on it. Using a storage space problem as not a reason to fail to honor the lifetime tire swap which I paid for. If it is a problem, I'd be happy to store the tires myself. I expect the dealership to honor the tire lifetime tire swap that I paid for. Rule changes should be mutually agreed to and they were not.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I accept the offer of Reno Acura to provide the twice-yearly tire swap at no additional cost to me for as long as I own the car and with no other conditions, and I will agree to store the unused tires. To facilitate their storage issues, I will pick up the winter tires when I come to Reno with my truck as soon as possible. Final Business Response Dear sir/madam,Although this transaction was a misunderstanding. We here at Acura of Reno will be happy to accommodate the customer on his tire swap for his current Acura, however due to space limitations, we no longer can store tires for him as a courtesy. Thank you.