Acura Of Tempe

When Amanda let us know what was found by the Scottsdale Acura dealer, I asked her to bring the ILX back so that we could also inspect the damageUpon inspection we agreed with her that the damage should have been reported during the previous visits however I did not think that we caused the damage, the scratches on the trailing arm were showing weathering that would take longer than from the time we last had the car in for serviceAmanda had purchased the ILX from another dealer about month previous to her bringing it to Acura of TempeIt seemed to me the damage was most likely there when the car was purchasedWe offered to fix it for her at a discounted rate, but the dealer where the car was purchased decided to repair the car at no cost to AmandaI followed up with Amanda to make sure everything was ok with the repairShe indicated the repair was done, but the steering wheel was not centered (her original reason for having the car in at Acura of Tempe) and the A/C system was making a whistling noiseAt that time I offered to do the alignment at no charge and fix the A/C systemIn following up with Amanda she has indicated that she is satisfied with the repairs and the car is working as expectedI look forward to working with Amanda in the future if she decides to do business with Acura of Tempe in the futureI truly hope she is 100% satisfied at this time and will work hard to retain her business Thank YouTodd MohrGeneral ManagerAcura of Tempe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12419487, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I will do my best to call the business today after work Regards, Arron B***

Please note I am aware the dealership was sold as of Sept 2016, this information needs updated and sent to correct new owners of dealership

When Amanda let us know what was found by the Scottsdale Acura dealer, I asked her to bring the ILX back so that we could also inspect the damage. Upon inspection we agreed with her that the damage should have been reported during the previous visits however I did not think that we caused the damage, the scratches on the trailing arm were showing weathering that would take longer than from the time we last had the car in for service. Amanda had purchased the ILX from another dealer about 1 month previous to her bringing it to Acura of Tempe. It seemed to me the damage was most likely there when the car was purchased. We offered to fix it for her at a discounted rate, but the dealer where the car was purchased decided to repair the car at no cost to Amanda. I followed up with Amanda to make sure everything was ok with the repair. She indicated the repair was done, but the steering wheel was not centered (her original reason for having the car in at Acura of Tempe) and the A/C system was making a whistling noise. At that time I offered to do the alignment at no charge and fix the A/C system. In following up with Amanda she has indicated that she is satisfied with the repairs and the car is working as expected. I look forward to working with Amanda in the future if she decides to do business with Acura of Tempe in the future. I truly hope she is 100% satisfied at this time and will work hard to retain her business Thank YouTodd MohrGeneral ManagerAcura of Tempe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12419487, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I will do my best to call the business today after work. 
Regards,
Arron B[redacted]

You are sending this request to the prior dealership owners who sold the entity in September 2016... please direct this correspondence to the new dealership owner, Chris Zamora at 480-344-5800. This is the third request to remove Richard C[redacted] from Acura of Tempe correspondence....

Thank you.

I have left a message with Mr. B[redacted] to discuss this matter, he has not returned my call at this time. I am willing to work with Mr. B[redacted] to resolve the tire replacement, I am willing to split the cost of the new tires with Mr. B[redacted] He stated he would not have purchased or would have negotiated a lower price, however if there were new tires installed previously the asking price would have been higher and we would not have sold the vehicle at the price Mr. B[redacted] paid for the vehicle. As far as being unethical, we did disclose the tread depth at the time of purchase. I do want to satisfy Mr. B[redacted] and hope this will resolve his complaint. Thank YouTodd M[redacted]General Manager###-###-####

I have left a message with Mr. B[redacted] to discuss this matter, he has not returned my call at this time. I am willing to work with Mr. B[redacted] to resolve the tire replacement, I am willing to split the cost of the new tires with Mr. B[redacted] He stated he would not have purchased or would have...

negotiated a lower price, however if there were new tires installed previously the asking price would have been higher and we would not have sold the vehicle at the price Mr. B[redacted] paid for the vehicle. As far as being unethical, we did disclose the tread depth at the time of purchase. I do want to satisfy Mr. B[redacted] and hope this will resolve his complaint. Thank YouTodd M[redacted]General Manager###-###-####

Will not be back, very rude service department! I had a small issue where my visor popped out of its socket. I called Acura of Tempe and after explaining the issue was told to bring it in. I took time away from work to take care of what I know is a 3-minute fix. I sat in the service lane for over 5 minutes waiting for someone to come greet me. No one came.

After walking in the sliding doors, I was shocked to see a slow department with 4 service advisors glued to their computers and paperwork. None of them were tied up on the phone or with customers. This is very typical, having experienced this on my other visits.

Even after walking in no one greeted me! I walked over to one of the service advisors named Dana and after standing right outside of her desk awkwardly, I finally interrupted her and said, "I'm so and so and I believe I spoke with you regarding my visor."

A few things really upset me about our interaction. First, she didn't even say "Hi Sir, please have a seat." Her first response was "We're all booked until next week." Second, she didn't even ask me if it was okay to schedule an appointment. There was a clear sense of irritation and shortness.

I'm appalled by how this department is being run. Basic customer service has somehow been forgotten in your service department.

I have two Acura's, a TLX on lease and an RDX owned. People like Dana don't realize that these small interactions and service visits keep people like me coming back to your dealership for future vehicle purchases. I'll be making the longer drive to [redacted] in September.

I took my 2006 Acura TL here to have my battery replaced under warranty. After the service manager took it away for review he said my battery was fine, but I needed a new alternator, which would cost $500+. A quick google revealed this would be a $350 fix at a reputable shop, so I said I would take the car to "my shop" to have the work done. The service manager then warned me the car would give out on the freeway leaving me stranded in July in Phoenix. I declined his offer to fix it now and took it to my shop a week later. My shop took my car, tested everything in relation to the alternator including the charging cable and said it was 100% fine, and charged me a grand total of zero dollars. It has been 2 months and the car is still running like a champ but I have not forgotten how disgraceful the service department at Acura of Tempe is.

So Acura of Tempe and service guy [redacted] tried to scam me out of $500+ dollars and then tried to scare me into doing a totally unnecessary fix on my car when I declined their first attempt.

Revdex.com 1/15/16

CC: Acura Client Relations [redacted]

Steve Rotonda

Acura of Tempe

Re: Deceptive Business Practices

On 9/3/14 I brought my 2002 Acura RL to Acura of Tempe to check on a fluid leak. They diagnosed the problem and indicated that my differential was leaking fluid. They said that the differential had to be removed from the vehicle and that all of the gaskets had to be replaced. I was told that if I didn’t do this my differential could seize and cause an accident. This scare tactic worked and I told them to go ahead and do the repair. The service advisor and mechanic indicated that the differential had been overfilled which caused pressure to build up inside the differential and that this was responsible for the leak. I later learned from Acura of [redacted] that this was impossible to do. I thought at the time that they had done a good job and I gave Todd G[redacted] a stellar review. The leak apparently had stopped and I was satisfied.

Below are the personnel involved:

Service Manager: Bob S[redacted]

Service Advisor: Todd G[redacted]

Mechanic: Tech [redacted] On 9/13/14 I brought my Acura 2002 RL to Acura of Tempe for a transmission oil change because it hadn't been done in quite a while and the car was making a noise, sometimes, when the automatic shifted from first gear to second. I talked to Todd G[redacted], service advisor, about this and he said it had to be the transmission mounts not an oil change. He got the car on the lift and had me look at the end of one of the mounts that was visible. The mechanic ([redacted]) had pulled a corner of it into an opening so I could see it. It was not torn but still flexible. Todd and his mechanic said that the rubber had dried out and needed to be replaced. I said it's still flexible and if this was really the problem I would hear the noise all of the time not just when the car had been driven for an hour or so. They did not answer my question but instead quoted me a price of about $1000 for labor and parts and maybe an additional $200 or so to cut away some rusted parts so they could get at the transmission mounts. This was all documented and I have copies of their estimate. I said why don't we just do a simple oil change for $90 and see if that fixes the problem. They said this would not correct the problem and they started to pressure me to go with the transmission mount replacement. I wasn't buying it. I felt they were lying to me. They did the oil change and the minute I drove the car I knew the problem had been resolved but I wanted to make sure. I drove the car for a couple of days and the noise was completely gone. I called Todd about this and he congratulated me that the problem had been resolved. He wanted to take credit for this. I couldn't believe it! I asked him how he could be so wrong. When I told him he was the one pushing for the transmission mount replacement he lied and denied it. I said you quoted me a price for it and I have it documented. Todd did not respond.

Below are the personnel involved:

Service Manager: Bob S[redacted]

Service Advisor: Todd G[redacted]

Mechanic: Tech [redacted]

On 1/16/15 I noticed a fluid leak coming from my 2002 Acura Rl. I took my vehicle to Acura of [redacted] for an inspection. They told me the differential was leaking and that it had to be removed from the vehicle and that all of the seals had to be replaced. This was a $900 job.

I told them this was just done back in September by Acura of Tempe. They said if it had been done before why was it leaking. I suspected that mechanic ([redacted]) at Acura of Tempe had used some type of stop leak product to stop the leakage. In any event the differential work had to be redone. However, the Acura warranty covered the service work.

Acura of Tempe is involved in deceptive business practices. I discussed my problems with the service manager, Bob S[redacted], but he denied there was a problem. Todd G[redacted] and Mechanic [redacted] are committing fraud while he’s ‘asleep at the switch’. He seems to be aware of some of these tactics to bring in extra revenue but these two guys have taken it to another level.

These are deceptive business practices that should not be tolerated. It affects each and every employee working there and also the customers. It brings shame to Acura of Tempe and to Acura. If this type of activity happened to me I’m sure it has happened to others. This type of abuse must stop. When you bring your car in for service you expect honest and trustworthy people to help you, not criminals trying to scam you. Why would anyone want to buy a car there with service like that?

Please investigate and help put an end to this criminal activity.