Acura of Wappingers Falls

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],My name is Liliam A[redacted] Client Care Director at Acura of Wappingers Falls.  I will review your contract with finance office and sales representative in order resolve this issue.  I thank you for being a repeat client.Best Regards,Liliam P. A[redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I brought my 2004 Honda Accord EX to Acura for an oil change on Saturday, August **, 2013. I have been bringing my car faithfully to only Acura for over 2 years for oil changes. I was told by the service advisor, [redacted], that my oil pan plug was stripped and that the mechanic could not get the plug back in and I needed to purchase a new oil pan. I asked how did that happen and [redacted] stated that it was just normal wear and tear. I asked how is that possible, this was never brought to my attention during any of my previous oil changes and I always receive a print out of anything that needs to be addressed with my car. [redacted] stated, it just happens. I asked if they could drill and tap the oil pan and [redacted] said no because of the type of oil pan my car has that was not an option. She said that I had to purchase a new oil pan. I stepped out of the service department to call my son, who is a mechanic elsewhere, and told him what was going on. My son told me that there is no such thing as normal wear and tear on a drain plug. He stated that it was stripped due to cross threading the plug. I went back in and mentioned to [redacted] what my son said. She told me to speak with the mechanic. She called [redacted] (the mechanic) over to speak with me. I mentioned to him what my son said and he said yes that is what happened. I asked [redacted] why is Acura insisting on me to pay for a new oil pan if their mechanic just admitted if front of her and [redacted] (the cashier) that someone crossed threaded the plug during the previous oil change. [redacted] said that she had to speak with the Service Manager [redacted] on Monday and will get back to me. I asked for a loaner car since my car was not safe to drive and they agreed. I left my car with Acura and borrowed a loaner. On Monday, August ** around 9:30AM I received a call from the Service Manger [redacted]. He told me that they drilled and tapped and oil drain plug at no charge to me and this will hold me over for now but this is not a permanent fix and that my car was not leaking oil at this time (my car has never leaked oil prior to this incident). I never authorized this work to my car especially since [redacted] stated that this was not an option. I stated to [redacted] that the damage to my car was due to the negligence of one of their mechanics. [redacted] stated that I am trying to get a free oil pan from them and it’s not going to happen. I mentioned that his mechanic, [redacted], agreed with me that one of their mechanics cross threaded the plug and [redacted] said to someone in the background “a mechanic spoke to a customer, he is fired”. [redacted] stated again that is all they will do for me and we hung up. I picked up my car Monday evening, no one spoke to me about my car and [redacted] was not in the service department. I paid for my oil change and left.Desired Settlement: I feel that Acura is responsible for replacing my oil pan at no charge to me due to the negligence of their mechanic. Putting a “band aid” on the damage they did to my car is not acceptable to me.

Business

Response:

We are in receipt of the complaint for [redacted]. We have contacted our mutual customer and discussed her complaint.

[redacted] dropped off her vehicle last night, we provided her with a courtesy loaner vehicle and we performed the requested repairs at no cost to her. I am attaching a copy of Repair Order #[redacted], which [redacted] signed. I can be reached via email at [redacted] or on my cell phone at ###-###-#### if you need additional supporting documentation or information.

Thank you kindly-

Corporate Controller

Acura of Wappingers Falls

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a deal with acura to include the payment of my excess miles fee into a new lease. Acura financial sent me a payment of 234 and some change. I clearly stated that my dealer was supposed to take care of that. I then notified carlo with is the finance manager and he told me mike whyte was going to be taking care of this matter. This was done aug * of 2014 and it is aug ** of 2015 and they have not resolved this issuse everytime I called mr whyte is not avaiable. I have been a loyal customer going for 6 years, I feel that I have been cheated on and do not want to lease again with these people.Desired Settlement: To finish the payment amount and to remove me from collections and credit report. This was something that was to supposed to be taken care of .

Business

Response:

Dear [redacted],My name is Liliam A[redacted] Client Care Director at Acura of Wappingers Falls. I will review your contract with finance office and sales representative in order resolve this issue. I thank you for being a repeat client.Best Regards,Liliam P. A[redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Upon trading in my vehicle with intent of purchasing another vehicle from this dealership, I was told that the vehicle I was offering for trade in was in a prior accident. I personally never had an accident with this vehicle so I assumed it was the previous owner. Because of this I was offered $4500 as a trade-in offer. Meanwhile Kelly Blue Book valued my vehicle between $6000-$7000. I still owe $6398.76 on the vehicle. This meant that now I was in the hole by $1800. I accepted the offer ONLY because I was tricked into thinking that the car had an accident reported on the VIN. 2 days after I purchased another vehicle from this dealership (I traded in the car for $4500) it is now being offered for sale by the dealership. The CARFAX is available for potential buyers to read. The CARFAX states that there have been Zero accidents on the vehicle. I find this absolutely appauling that as a dealership they completely lied to my face about the history of the vehicle that I traded in. Now I owe $1800 on a vehicle that I no longer own all because they flat out lied. I also had another person with me at the time who was a witness to the information that was told to me. That person who was with me is also a Soldier for the U.S. Army and was in complete uniform at the time.Desired Settlement: I am looking to obtain the $1898.76 that I still owe on the vehicle that I no longer have and that the dealership is now selling for $9,000.

Business

Response:

Dear [redacted],My name is Liliam A[redacted], Client Care Director at Acura of [redacted].We have received youre-mail and our GM has your contact information to resolve this issue. Any questions please feel free to contact medirect at ###-###-####. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. ? I spoke with the General Manager of the dealership on Friday August *, 2015. We discussed my concerns and the wording of the "offer made to me" for the car that I was trading in. He then wanted to look at my car personally and call me back as to what he may have seen wrong with my vehicle. Meanwhile my car had now been sitting on the dealerships lot for exactly 8 days, where anything could have been done to the vehicle without my knowledge. He called me back and stated that he noticed that the back passenger side rear quarter panel has "been re-painted". I then proceeded to ask "What report does the dealership run besides Carfax, that shows that the vehicle has been in an accident? He had no direct answer. I was told that maybe a salesperson "looked at my car" while I was test driving another vehicle or "noticed from afar" that the car had a paint job. He also said that "Any well trained salesman with a good eye can notice these types of things". ONLY problem is, is that I didn't have my car with me that day. I was driven there in a different vehicle and any surveillance cameras on the property of the dealership will show that. Of course I was so angered during this conversation that I forgot this one key part. Basically in the end there isn't anything I can do. It's a case of he said/she said. The 2 employees, including the salesman who personally sold me the car I bought from them, "doesn't recall the conversation". The $4500 appraisal basically was pulled from you know where then. My car is now being resold for double at $8919.00. My advice to ANYONE trading in a vehicle with this (or any) dealership, is to ask to see the solid proof of evidence that your vehicle has been in any type of accident. I was offered a $500.00 service credit for the newer vehicle that I purchased at the dealership during this transaction. Long story short, I still owe $1,800+ on vehicle that I no longer own that is being sold for a 200% profit. I hope the future owner is told that the car had a "paint job".

Sincerely,

Review: I had bought a car on9/**/13 and went with my own finace check in hand. We was given the run around about the insurance card had to have the date of sell as the effective date in order to get a temp tag. Then we was told that the MVA was closed and had to wait to monday in order to get a temp tag to drive the car home. When Monday came they came up with another issue that they did not have the title to the car and the bank was sending the title out, It is now thursday and we still do not the car. The dealer ship have been lying to us make up the are waiting on the title and then it became another paper. They told us it was coming fed ex, when we asked for the tracking they did not have a tracking #. Remind you the car is paid in full to them. This is the worse services ever.Desired Settlement: I will like to have the bill adjustment for all the mess we went threw and they have been paid in full. They should refund somthing

Business

Response:

I have spoken with [redacted] our GM on this. He was in communication with this customer last week and addressed all his concerns. He does have his out of state plate, we rented a car for him at no charge & he negioated repairs to the vehicle.

At this time, we feel that this customer was satisfied last week and his needs/ concerns were fully addressed

Thank you kindly

Corporate Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not negioated repairs to the car. The car already had the issue when we bought the car. It was there resp. to repair the car. Also when you buy something you should be able to take it with you when you buy it and not have to wait a week later after you had paid for it.I felt we got the run around for a whole week, lie after lie. Now we are having issue with water coming in the door on the passeger side. We had mention this gap of the door to the sales rep at the time of services.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that our General Manager, [redacted] reached out to the customer.

1. During this conversation he offered to buy back to car from her. She declined.

2. He offered to run the vehicle through our shop to diagnose her concerns. The issue that she is claiming to have does need to be diagnosed properly and currently is NOT a covered repair. We also stated that once a complete diagnose is performed - that we would discuss the possibility of a good will repair. The customer denied

3. [redacted] then suggested that the customer visit a certified repair facility of her choice, to send over the estimate and we would then review.

We feel that we have done everything possible to TRY to satisfy the customer with no cooperation from her. If the customer is unwilling to do the above, then I am not sure where to go from here

Thank you