Acusound Clinic LLC

December 16, [redacted] Revdex.com Resolutions ConsultantPO Box 1000DuPont, WA 98327Fax: (206) 431-2200Subj: Revdex.com Complaint ID: [redacted] ( [redacted] )Dear [redacted] ,Upon review of this case, we believe the patient complaint is without basisHowever due to HIPPApatient privacy regulations we cannot release full details of the patient visit, conversations between herand the doctor, nor address some of the details in the complaintFor the desired explanation of charges, the billing statement and payment receipt were em ailedto the patient on November 23, The patient also received an Explanation of Benefits(EOB) from the insurance companyFor explanation of test results, the office called the patient and left a voicemail asking thepatient to make follow up appointmentThe patient did not make a follow up appointment.Then at the patient's request laboratory test results were emailed on December 1, Regarding the credit card charge, Acusound Clinic's policy is to require full payment at time ofvisitAcusound Clinic does not have a payment plan and none was offeredEvery new patientsigns a consent for medical service and payment agreementIf the patient has a high deductibleplan, as was in this case, the patient provides a payment method prior to services beingrenderedThe actual payment transaction is not submitted until after the patient's insLJrancecompany processes the claimThis is for the convenience of the patient and for accurate billing.All of this was explained to the patient at the initial visitThe patient signed the agreement andprovided a credit card as payment methodThe signed consent for medical service andpayment agreement is attached.Please contact the office if you have any questions, Acusound Clinic LLC14th PL NE Suite 100Bellevue, WA 98006Office: (425) 7879Fax: (425)

December 16, 2016[redacted]Revdex.com Resolutions ConsultantPO Box 1000DuPont, WA 98327Fax: (206) 431-2200Subj: Revdex.com Complaint ID: [redacted] ([redacted])Dear [redacted],Upon review of this case, we believe the patient complaint is without basis. However due to HIPPApatient privacy regulations we cannot...

release full details of the patient visit, conversations between herand the doctor, nor address some of the details in the complaint.1. For the desired explanation of charges, the billing statement and payment receipt were em ailedto the patient on November 23, 2016. The patient also received an Explanation of Benefits(EOB) from the insurance company.2. For explanation of test results, the office called the patient and left a voicemail asking thepatient to make follow up appointment. The patient did not make a follow up appointment.Then at the patient's request laboratory test results were emailed on December 1, 2016.3. Regarding the credit card charge, Acusound Clinic's policy is to require full payment at time ofvisit. Acusound Clinic does not have a payment plan and none was offered. Every new patientsigns a consent for medical service and payment agreement. If the patient has a high deductibleplan, as was in this case, the patient provides a payment method prior to services beingrendered. The actual payment transaction is not submitted until after the patient's insLJrancecompany processes the claim. This is for the convenience of the patient and for accurate billing.All of this was explained to the patient at the initial visit. The patient signed the agreement andprovided a credit card as payment method. The signed consent for medical service andpayment agreement is attached.Please contact the office if you have any questions,
Acusound Clinic LLC1406 14th PL NE Suite 100Bellevue, WA 98006Office: (425) 880 7879Fax: (425) 880 7873