Acute A/C and Heating

It was decided that a new furnace was needed. I was promissed delivery within a week. The first visit took place on 12/08/13. They cashed the check on 12/10/13. The installation did not take place and I was never contacted. After making contact with the company they informed me that it was on back order. I received the next call on 12/30/12 by an installer. He stated it would be installed within the next 3 days. I asked about the holiday. He said it didn't matter. After it was not installed I called the installer. He then offered the only date of 01/07/13. I was unable to have it installed that day because my mother was flying out and I had to take my son back to school. A week went by there was no further contact. I called the owner [redacted]. He offered the delivery date of 01/19/13. I called him on 01/20/13 because it still wasn't installed or delivered. He called back the following day 01/21/13 due to the holiday and agreed to return my call because he was going into a meeting. It is now 03/07/13 and I have placed several calls and have not received a return call from anyone. The winter is almost over and the furnace has not been delivered or installed.