Customer came in for a brake and lamp inspectionQuote was for $for brake and lamp inspection and if passed inspections we charge $for each certificate totally $After inspection we found that his vehicle rear brake pad had less than 1/inch and rear brake rotor has uneven wear and that is way below the factory safety specificationsBrake fluid moisture content was over 4% indicating the brake fluid was contaminated which caused the vehicle to fail the inspection Also during the lamp inspection found rear license plate light was not working and headlight lens was cloudy making the light not pass through the lens causing low visibility at night, which caused the lamp inspection to fail After the inspection we informed the customer of the results, he became irate and upsetWe understand of his concernsBecause we are an official state brake and lamp inspection station but we have to follow all rules and regulations set by the state I recommend that the customer contact the Bureau of automotive repair We gave the customer the repair estimate which we followed the industrial standardThe customer wanted a 50% discount and threatened to file a complaint if we refusedWe offered the customer a $discount for the recommended repair estimateCustomer declinedWe tried our best to satisfy the customer but we were unsuccessful under reasonable circumstances.If you have any further questions please feel free to contact me Sincerely, [redacted] ***
Customer came in for a brake and lamp inspectionQuote was for $for brake and lamp inspection and if passed inspections we charge $for each certificate totally $After inspection we found that his vehicle rear brake pad had less than 1/inch and rear brake rotor has uneven wear and that is way below the factory safety specificationsBrake fluid moisture content was over 4% indicating the brake fluid was contaminated which caused the vehicle to fail the inspection Also during the lamp inspection found rear license plate light was not working and headlight lens was cloudy making the light not pass through the lens causing low visibility at night, which caused the lamp inspection to fail After the inspection we informed the customer of the results, he became irate and upsetWe understand of his concernsBecause we are an official state brake and lamp inspection station but we have to follow all rules and regulations set by the state I recommend that the customer contact the Bureau of automotive repair We gave the customer the repair estimate which we followed the industrial standardThe customer wanted a 50% discount and threatened to file a complaint if we refusedWe offered the customer a $discount for the recommended repair estimateCustomer declinedWe tried our best to satisfy the customer but we were unsuccessful under reasonable circumstances.If you have any further questions please feel free to contact me Sincerely, [redacted] ***