A.D. Affordable Roofing

Complaint: [redacted] I am rejecting this response because: I do not feel that I should be liable for the amount of the check and I should be reimbursed and the bank pursue the writer of the check Regards, [redacted]

Complaint: ***
I am rejecting this response because:*** ***
*** ***, Vice President Senior Compliance OfficerBroadway National BanN.ELoop 410San Antonio, Texas 78209Re "Complaint against Broadway BankDear Ms ***In reference to your letter
dated April 2018If you will look closely at the supposed CD form on the bottom it indicates #to customer #file #proof I have the # copy for the customer but for some reason you do not have the #copy to fileCould the problem be that this is not part paper therefore #does not exist & never got filed at the bank because this is a photo copy of a blank form with my information filled in? It would never enter my mind to try to cash a CD without presenting the original document. This seems to be very lack of control to me & is open to identity theft. I contacted our CPA asking for all of our 1099-Int from the Broadway from forward & he furnished the same one you sent One is for my husbands Money Market account & my checking account & none are from the CD account nor are any of them lumped together. My husband & I had both a joint account & each one of us had separate accounts &we can identify all of the 1099-int forms. They are the same ones you sent with your letter. The attachment of the signature cards for account 90036438 shows I opened the account and who opened it for me, *** ***, but does not prove I cashed it. I had no intentions of cashing it as I was saving it for my daughter *** *** from a previous marrage. I was being treated for breast cancer at the time & wanted to make sure she had money until insurance paid off.I was in this branch often because the company I worked for & my boss banked there also so the young lady knew I would trust her. There was also a young man behind the counter who watched her every move with her glancing up every so often I thought maybe he was learning the procedure for issuing a CD but perhaps he was in on the scam & cashed the check for her - nice splitI have shown this form to two other bank managers, not with broadway, and they both instantly reconized it as a fake, the bottom is not even cut straight. It really doesn't take a genius to figure this out. The form furnished to you says "Time Certificate of Deposit and "CD Crédit " I have no idea what a CD credit is, I'm not in the banking business. I only know I went into the Broadway Bank at the corner of Highway & Bitters Road in San Antonio and asked to purchase a CD and this is what I was given to me. It also shows it was for $3,& I wrote a check for it . Not only did she give a fake form but she gave me a wrong fake form. This very much appears to me to be bank fraud or a con job pulled on a senior citizen Its sad that the Broadway, which I have done business with for 25-years, not only with money markets & multiple loans is not honest enough or does not have the integrity to admit .this mistate and make it right. Instead spent hours of research to prove it does not have a CD that does not exist & never did. Once again it's not too hard to figure this out. By stating you believe that the absence of the CD is the result of a long- forgotten withdrawal is rather insulting because you are implying I am senile and do not remember or know what I am doingThe confusion is on your part not mine.The reasoning offered by your office is just an attempt to muddy the waters and add confession to the issue, instead of acknowledging you had a problem, corruption, fraud, stealing, a con or whatever you want to call it and doing something about I realize it is difficult to admit you had an employee who would steal from your customers but that is exactly what happened.This is a perfect example of big business running over the little guy. Too bad the Broadway uses this practice. I have been cheated out of $ by a representative of the Broadway Bank and I have no intentions of giving up on collecting my money. Its amazing how many agencies one can file a complaint about a dishonest bank transaction
Regards,
*** ***

Please see attached documents. Thank you

The response is in attached document

Complaint: ***
I am rejecting this response because: I do not feel that I should be liable for the amount of the check and I should be reimbursed and the bank pursue the writer of the check
Regards,
*** ***

Please see attached documents.  Thank you

The response is in attached document.

Complaint: [redacted]
I am rejecting this response because: I do not feel that I should be liable for the amount of the check and I should be reimbursed and the bank pursue the writer of the check.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted], Vice President Senior Compliance OfficerBroadway National Ban1177 N.E. Loop 410San Antonio, Texas 78209Re "Complaint against Broadway BankDear Ms [redacted]In reference to your letter...

dated April 2 2018If you  will look closely at the supposed CD form on the bottom it indicates #1 to customer  #2 file #3 proof    I have the # 1 copy for the customer but for some reason you do not have the #2 copy  to file. Could the problem be that this is not 3 part paper therefore #2 does not exist &  never got filed at the bank because this is a photo copy of a blank form with my information  filled in?  It would never enter my mind to try to cash a CD without presenting the original document.  This seems to be very lack of control to me & is open to identity theft. I contacted  our CPA asking for all of our 1099-Int from the Broadway  from 2000 forward & he furnished the same one you sent   One is for my husbands Money Market account  & my checking account & none are from the CD account nor are any of them lumped together.  My husband & I had both a joint account & each one of us had separate  accounts &we can identify  all of the 1099-int forms.  They are the same ones you sent with your letter.  The attachment of the signature cards for account 90036438  shows I opened the account and who opened it for me, [redacted], but does not  prove I cashed it.  I had no intentions of cashing it as I was saving it for my daughter [redacted] from a previous  marrage.  I was being treated for breast cancer at the time & wanted to make sure she had money until insurance paid off.I was in this branch often because the company I worked for & my boss banked there also so the young lady knew I would trust her.  There was also a young man behind the counter who watched her every move with her glancing up every  so often   I thought maybe he was learning the procedure  for issuing a CD but perhaps he was in on the scam & cashed the check for her - nice splitI have shown this form to two other bank managers, not with broadway, and they both instantly reconized it as a fake,  the bottom is not even cut straight.  It really doesn't take a genius  to figure this out.  The form furnished to you says "Time Certificate of Deposit and "CD Crédit "  I have no idea what  a CD credit is, I'm  not in the banking business.  I only know I went into the Broadway  Bank at the corner of Highway 281 & Bitters Road in San Antonio  and asked to purchase  a CD and this is what I was given to me.  It also shows it was for $3,000.00 & I wrote a check for it .  Not only did she give a fake form but she gave me a wrong fake form.  This very much appears to me to be bank fraud or a con job pulled on a senior citizen    Its sad that  the Broadway, which I have done business  with for 25-30 years, not only with money markets & multiple  loans  is not honest enough or does not have the integrity to admit .this mistate and make it right.  Instead spent hours of research to prove it does not have a CD that does not exist  & never did.  Once again it's  not too hard to figure this out.  By stating you believe that the absence of the CD is the result of a long- forgotten withdrawal is rather insulting because you are implying I am senile and do not  remember or know what I am doingThe confusion is on your part not mine.The reasoning offered by your office is just an attempt to muddy the waters and add  confession to the issue, instead of acknowledging you had a problem, corruption,  fraud, stealing, a con or whatever you want to call it and doing something about  I realize it is difficult  to admit you had an employee who would steal from your customers but that is exactly what  happened.This is a perfect  example of big business  running  over the little guy.  Too bad the Broadway  uses this practice.  I have been cheated out of $ 3000.00 by a representative  of the Broadway  Bank and I have no intentions of giving up on collecting my money.  Its amazing how many agencies one can file a complaint about a dishonest bank transaction.
Regards,
[redacted]

Please see attached