[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and awaiting the FINAL work to satisfaction and to the extent that my pool service guy can do his work so my pool lites can start working!! He also needs to bring back my brand new GFCI that was taken by their personnel or refund me $
Revdex.com: This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/and assigned ID Regards,Stephen [redacted] Thank you so much I am letting Revdex.com know that you completed what I needed done the right way but it required management to step in to get it done the right wayCindy [redacted] needs someone to help train her better or hold her accountable to make sure she is doing her job correctly for your CustomersThis didn't have to go to Revdex.com if she would have done it right alongThank you for making sure it got done correctlyI just wanted what I paid for that was allI am removing my Revdex.com complaint because Stephen [redacted] You did an Awesome job over seeing this and getting it completely done the right way Stephen [redacted] Thank you I do appreciate all your help getting this doneThank you,Be Blessed [redacted] West
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
I have spoken to the customer and I understand their frustrationThe customer was very nice and very reasonableOnce they received the appropriate documentation they paid the outstanding balanceI did give them a discount for alerting us to our error and appreciate their patienceR [redacted]
[redacted] Good Morning MrsWest, I wanted to follow up and introduce myselfI am the new General Manager here for Church Services in HoustonI reviewed the letter you sent into the Revdex.com and got with Cindy to find out what is going onThe best that I can figure out so far is that there was a software issue/upgrade that was taking place at the company we buy our warranties throughWe have since purchased your extended warranties and am just waiting on the paperwork to come over to usI should have copies of that by the beginning of next weekIn the meantime I am attaching the warranty numbers for you so you have them for your recordsI apologize for all the inconvenience and would like to assure you that I will stay on top of this and as soon as the documentation comes through we will get it over to you ASAPWe strive to make sure your experience with Church Services is the best in the business and going forward I will personally guarantee that we will do everything we can to meet that expectationIf you need anything in the meantime please feel free to reach out so we can discuss it [redacted] Sincerely, Stephen [redacted] General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Special thanks to manager, Chris C I appreciate his handling and professionalism
Revdex.com: This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/and assigned ID [redacted] .From: Henry Sent: Friday, November 20, 2:PM To: drteam Subject: Complaint ID [redacted] I want to inform you that the above referenced complaint has been resolved.Church Services contacted me after they received the complaint from you and wediscussed the issues involved They agreed that I had a good reason forthe complaint and issued a check for $to cover the cost of buying a newgas grill.Thank you for your assistance in this matter.Regards, [redacted] Regards,
Sent: Wednesday, June 17, 3:PM To: drteam Subject: [redacted] Hello my name is [redacted] I am responding to a Revdex.com Complaint number [redacted] I have contacted the Client via email about a week and a half ago I have not heard back we have offered a 100% refund to the Client I will try calling the Client as well What would be the next step in this process? [redacted] | Central Texas General Manager Church Services | Burleson Rd Suite A Austin TX Office: | Fax: Direct: | Mobile: [redacted]
We spoke with the customer yesterday (11/16/15) in regards to the check not being receivedWe have made arrangements with the customer to cancel the original check and reissue a new checkBest Regards, Robert P [redacted] General Manager [redacted]
In regards to Mr***'s complaint, Church Services always strives to address customer issues in a timely manner to reach an amicable resolutionAs per the attached document; our service technician did replace a x dual capacitor for the amount of $which was approved "**" on 6/4/This is our standard cost for this serviceThe attached also notates that the person present (customer's fiancé) declined the service check of $for systemsAttempted contact made: 7/22/- Our Service Manager Left message7/23/- Our Service Manager Left message7/or 7/- Customer left a message for our Service Manager7/24/- The customer answered our call but could not talk at the moment7/25/- Our Service Manager called at 10:am and 12:pm was unable to leave message on voice mailWe would like to discuss the service with the customer and can reach either Frank A [redacted] (Service Manager) at [redacted] or Robert P [redacted] (GM) at [redacted] Thank you,
Mrs [redacted] , Let me express my apologies for this situation, after reviewing the information it appears that our technician onsite (Frankie) was not adequately prepared (knowledgeable) to diagnose and recommend repairs for the issue at handHe did seek out aid from his direct supervisor but unfortunately was not given good guidanceWe will be refunding you for the charges and the Plumbing Department Manager will be contacting you to express our apologies and issue the refundWe will be using this example as a training action for all of our staff in our next meetings.Please feel free to contact me directly at [redacted] to discuss further if need be Again, Please accept my apologies for this situationBest Regards, Robert [redacted] General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com:Bellow is the response I have received from Chris C [redacted] regarding the visit/call fee and my contract:Chris C*** | HVAC Manager Church Services | [redacted] *** [redacted] Direct: [redacted] www.churchservices.com [redacted] Subject: RE: Revdex.com ComplaintDate: Wed, Sep 21:59:+0000there will be no charge sirSent via the [redacted] ---------------------------------------------------------------------- I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and awaiting the FINAL work to satisfaction and to the extent that my pool service guy can do his work so my pool lites can start working!! He also needs to bring back my brand new GFCI that was taken by their personnel or refund me $
we will look into this matter and contact the complainant to resolvewill get back to the Revdex.com with results
Revdex.com: This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/and assigned ID Regards,Stephen [redacted] Thank you so much I am letting Revdex.com know that you completed what I needed done the right way but it required management to step in to get it done the right wayCindy [redacted] needs someone to help train her better or hold her accountable to make sure she is doing her job correctly for your CustomersThis didn't have to go to Revdex.com if she would have done it right alongThank you for making sure it got done correctlyI just wanted what I paid for that was allI am removing my Revdex.com complaint because Stephen [redacted] You did an Awesome job over seeing this and getting it completely done the right way Stephen [redacted] Thank you I do appreciate all your help getting this doneThank you,Be Blessed [redacted] West
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
I have spoken to the customer and I understand their frustrationThe customer was very nice and very reasonableOnce they received the appropriate documentation they paid the outstanding balanceI did give them a discount for alerting us to our error and appreciate their patienceR [redacted]
[redacted] Good Morning MrsWest, I wanted to follow up and introduce myselfI am the new General Manager here for Church Services in HoustonI reviewed the letter you sent into the Revdex.com and got with Cindy to find out what is going onThe best that I can figure out so far is that there was a software issue/upgrade that was taking place at the company we buy our warranties throughWe have since purchased your extended warranties and am just waiting on the paperwork to come over to usI should have copies of that by the beginning of next weekIn the meantime I am attaching the warranty numbers for you so you have them for your recordsI apologize for all the inconvenience and would like to assure you that I will stay on top of this and as soon as the documentation comes through we will get it over to you ASAPWe strive to make sure your experience with Church Services is the best in the business and going forward I will personally guarantee that we will do everything we can to meet that expectationIf you need anything in the meantime please feel free to reach out so we can discuss it [redacted] Sincerely, Stephen [redacted] General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Special thanks to manager, Chris C I appreciate his handling and professionalism
Revdex.com: This letter is to inform you that Church Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/and assigned ID [redacted] .From: Henry Sent: Friday, November 20, 2:PM To: drteam Subject: Complaint ID [redacted] I want to inform you that the above referenced complaint has been resolved.Church Services contacted me after they received the complaint from you and wediscussed the issues involved They agreed that I had a good reason forthe complaint and issued a check for $to cover the cost of buying a newgas grill.Thank you for your assistance in this matter.Regards, [redacted] Regards,
Sent: Wednesday, June 17, 3:PM To: drteam Subject: [redacted] Hello my name is [redacted] I am responding to a Revdex.com Complaint number [redacted] I have contacted the Client via email about a week and a half ago I have not heard back we have offered a 100% refund to the Client I will try calling the Client as well What would be the next step in this process? [redacted] | Central Texas General Manager Church Services | Burleson Rd Suite A Austin TX Office: | Fax: Direct: | Mobile: [redacted]
We spoke with the customer yesterday (11/16/15) in regards to the check not being receivedWe have made arrangements with the customer to cancel the original check and reissue a new checkBest Regards, Robert P [redacted] General Manager [redacted]
In regards to Mr***'s complaint, Church Services always strives to address customer issues in a timely manner to reach an amicable resolutionAs per the attached document; our service technician did replace a x dual capacitor for the amount of $which was approved "**" on 6/4/This is our standard cost for this serviceThe attached also notates that the person present (customer's fiancé) declined the service check of $for systemsAttempted contact made: 7/22/- Our Service Manager Left message7/23/- Our Service Manager Left message7/or 7/- Customer left a message for our Service Manager7/24/- The customer answered our call but could not talk at the moment7/25/- Our Service Manager called at 10:am and 12:pm was unable to leave message on voice mailWe would like to discuss the service with the customer and can reach either Frank A [redacted] (Service Manager) at [redacted] or Robert P [redacted] (GM) at [redacted] Thank you,
Mrs [redacted] , Let me express my apologies for this situation, after reviewing the information it appears that our technician onsite (Frankie) was not adequately prepared (knowledgeable) to diagnose and recommend repairs for the issue at handHe did seek out aid from his direct supervisor but unfortunately was not given good guidanceWe will be refunding you for the charges and the Plumbing Department Manager will be contacting you to express our apologies and issue the refundWe will be using this example as a training action for all of our staff in our next meetings.Please feel free to contact me directly at [redacted] to discuss further if need be Again, Please accept my apologies for this situationBest Regards, Robert [redacted] General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com:Bellow is the response I have received from Chris C [redacted] regarding the visit/call fee and my contract:Chris C*** | HVAC Manager Church Services | [redacted] *** [redacted] Direct: [redacted] www.churchservices.com [redacted] Subject: RE: Revdex.com ComplaintDate: Wed, Sep 21:59:+0000there will be no charge sirSent via the [redacted] ---------------------------------------------------------------------- I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you!