AD Smog

Review: This company gives you a free re-test when you fail a smog, I failed smog and went back 3 weeks later only to be told they would not re-test my vehicle. I went to the referee and was told they should have never smoged my car since they put a tamper on my visual inspection, the referee said right then they NEVER should have proceded in testing my vehicle since my visual inspection had a so called TAMPER on it, they should have told me they can not test my vehicle due to the fact that they could not find my serial numbers on my catilac converter (when in fact the numbers were on there)instead they went ahead and tested it which it failed, and then they put tampered on my visual inspection report. Then I came back for a re-test and they asked me if I had a new catilac converter put on, which I said no and the gentleman refused to honor my re-test. I then went to KC smog and they not only found the numbers on my catilac converter they also passed my car. AD smog did not honor my re-test there for I would like a refund because they should have never tested my car when they could not find the catilac converter numbers I am highly dissapointed they refused to give me my money back seeing as I am the Consumer.. KC smog had no problem finding my number's on the catilac converter and passing my car. AD smog is not a good establishment for the consumer.. They get an F in my book, the Asian man behind the counter could not speak any english when he was explaining why my car failed. I am a Highly Dissapointed consumer who felt like this awful busniess took my hard earned 31.75$ and I would like a refund since that vehicle should have never been tested once he could not find the numbers on my Catilac Converter.Desired Settlement: I want a refund because they never should have procceded once they were unable to locate my catilac converter's numbers. That is part of the visual inspection, no numbers no test. Instead they found no numbers and still went ahead and tested it, without telling me they could not locate the numbers, even if my caar would have passed the emmisons test it would have failed cause they were unable to locate the catilac converter numbers so either way I would have failed my test.

Business

Response:

Here at AD Smog we provide the consumer with the highest quality in the process of testing procedures. We do not leave out any steps to provide in detail for the consumer to acknowledge and understand how their vehicle passed Or failed a smog test. We allow one free retest for any vehicle that has failed the smog test within 30 days of the invoice statement of the smog test and we honor this with 'areal. respect.

When a vehicle fails a smog test, we. state on the invoice in writing as well as verbally letting the consumer know that he or she should go to the referee so they can provide to the consumer why the vehicle failed, Once the consumer goes to the referee, it gives the consumer a clearer understanding of why their vehicle failed and how to pass the next smog test. Please refer to AD Smog invoice.

At AD Smog, our standard procedure is let the consumer know the costs for the smog test. Once the consumer agrees, we provide an invoice for the consumer to fill out with his or her information which includes name, address, phone number for contact, date of the smog test. ear information (year/model/license#/vehicle ID#/etc.)„ the amount of the smog test inspection, and the consumers signature.

The smog technician then begins hi 's procedure with the smog test inspection. There are a couple parts to the inspection, an emissions test and a visual test. Under the emissions test, the vehicle failed under the 15 mph as well as the 25 mph test. Under the visual inspection, the vehicles catalytic converter number has been tampered with and cannot be seen. Therefore, the consumer did not just fail one part of theinspection. Please refer to the Smog Check Vehicle Inspection Report (VTR),

For the consumer. [redacted], his vehicle 1995 Honda Accord license 4jre188 cost $31..75 for the inspection and if he had passed the smog test, the certificate would have been an additional amount of $8.25; with a grand total of $40.00. Since the vehicle did not pass the inspection, the consumer only had to pay the total of $31.75 for the test. Stated on the invoice on the date of the smog test of 12/02/2013, clearly states that we will honor a free retest within 30 days and we provided the last date for a retest of 01/02/2014.

We called the consumer multiple times on the contact number he had provided on the invoice of 916-893-2092. but no answer from such phone number. As stated above, we provide a. free retest by 01/02/2014, but consumer never came back for a free retest. On 01/13/2014, consumer calls AD Smog demanding for a refund and provided a new contact number of 916-454-4665 at 10:05 A.M. AD Smog