Ada West Dermatology

There is much more to this complaint than whether or not factory authorized service and parts were performedThe repairman spent minutes listening to the refrigerator and did not even open itIt would have been an expensive repair that he recommended, yet he looked at nothing else to help determine whether the refrigerator was worth savingFor $180, I expect more than someone listening for minutesI was not even confident with his diagnosis since he looked at NOTHINGI called another service who at least opened the refrigerator to see the condition of it.I would like proof that there is a manufacturer's recommendation not to replace a switch and that there's no need to diagnose it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Ada West Dermatology made a mistake and told me they accepted my insurance Ada West Dermatology needs to take responsible for their mistake, and they need to cancel the bill Sincerely, [redacted]

Ms [redacted] , I am sorry for the miscommunication on our behalf We will indeed pull the account back to Ada West Dermatology based on a prior agreement to pay $per month In addition, to help you out, we'll write off the $of interest you owe so you can make a concerted effort in paying your bill (at that pace, it should be paid off in months) Moving forward, in the event that you miss a payment your account will be turned over to collections Also, if you need to be seen for any further care, we will expect payment in full at the time of service We appreciate your understanding If you have any further concerns or questions, please call me directly at [redacted] Respectfully, Todd P.S., please call our Billing our Department and ask for Amber to set up your automated payments of $per month

To: Revdex.comComplaint ID: [redacted] Date: February 22, 2017In response to Ada West DermatologyAda West Dermatology did not tell me it wasmy responsibility to see if my examination would be covered by my healthinsuranceAda West Dermatology told me when I made the appointment that theyaccepted my health insuranceThere was no ambiguityI paid my $capay at thetime of visit and they should be responsible for the rest of the billIt was their mistakeand I should not be penalized for their mistake[redacted] ***

Mr***,
I apologize for the confusion. At the end of the day we strive to ensure our patients health needs are met and do our best to inform patients of their responsibility as it pertains to payment and insurance coverage. You signed multiple documents acknowledging that you read and understood that this was the patients responsibility; all of which were included as attachments in the previous response. We do accept United Heathcare (UHC) and are contracted with them, but as stated on UHC card, "...this card does not guarantee coverage." That is not our fault. We are at an impasse and you'll need to talk to UHC as to why they won't cover you at Ada West. You need to take it up with your healthcare insurance carrier. At this point, I'd like to offer a final one-time discount of 20% before your account is turned to collections for non-payment (nearly days past due). Please call *** and ask for our billing department to make this payment.
Note: Please refer to prior attachments - per United Healthcare (like all other insurance companies) it is the patients responsibility to find out if your particular plan is in network or out of network. Included in our patient paperwork, we make several attempts to remind patients that we cannot guarantee coverage and that the patient is ultimately responsible to understand the specifics of their insurance policy - even your own insurance card states "this card does not guarantee coverage. To verify benefits, view claims, or find a provider, visit the websites or call [United Healthcare]."
Regards,
Todd
Practice Manager - Ada West Dermatology

We appreciate the feedback - we certainly can't make things better without knowing how to improve. At the same time, I'm terribly sorry for your frustration with United Healthcare. We can bill every insurance, but it is up to the patient (per United Healthcare like all other
insurance companies) to find out if your particular plan is in network or out of network. Included in our patient paperwork, we make several attempts to remind patients that we cannot guarantee coverage and that the patient is ultimately responsible to understand the specifics of their insurance policy - even your own insurance card states "this card does not guarantee coverage. To verify benefits, view claims, or find a provider, visit the websites or call." In an attempt to help ease the financial burden, we did offer a one time discount of 20%. Feel free to call me at *** if you have any further questions. Regards, Todd R*** (Practice Manager)

Kindly provide documentation stating that a Factory Authorized Frigidaire service provider used factoryauthorized parts to make the repair and we will be happy to refund your moneyPlease note a copy ofthe email below that was sent to you on August 10th•From: *** ***
***Sent; Monday, August 10, 11:10AMTo: ‘*** *** *** *** *** ***>Subject: RE: Refrigerator RepairMr***,We are a certified factory authorized dealerWe replace parts that are in need of replacement usingonly Authorized factory parts and follow the guidelines set forth by the manufacturerWe do not maskand or alter assemblies that are in need of replacementYou called us out to your home for a repairWecame out diagnosed the problem and you were advised on the repair needed as per the Manufacturerspecifications.Sincerely,Patrick

Ms. [redacted],
I am sorry for the miscommunication on our behalf.  We will indeed pull the account back to Ada West Dermatology based on a prior agreement to pay $75.00 per month.  In addition, to help you out, we'll write off the $186.75 of interest you owe so you can make a...

concerted effort in paying your bill (at that pace, it should be paid off in 10 months).  Moving forward, in the event that you miss a payment your account will be turned over to collections.  Also, if you need to be seen for any further care, we will expect payment in full at the time of service.  We appreciate your understanding.  If you have any further concerns or questions, please call me directly at [redacted].  Respectfully, Todd.  P.S., please call our Billing our Department and ask for Amber to set up your automated payments of $75.00 per month.

There is much more to this complaint than whether or not factory authorized service and parts were performed. The repairman spent 5 minutes listening to the refrigerator and did not even open it. It would have been an expensive repair that he recommended, yet he looked at nothing else to help determine whether the refrigerator was worth saving. For $180, I expect more than someone listening for 5 minutes. I was not even confident with his diagnosis since he looked at NOTHING. I called another service who at least opened the refrigerator to see the condition of it.I would like proof that there is a manufacturer's recommendation not to replace a switch and that there's no need to diagnose it.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Ada West Dermatology made a mistake and told me they accepted my insurance.   Ada West Dermatology needs to take responsible for their mistake, and they need to cancel the bill.
Sincerely,
[redacted]

To: Revdex.comComplaint ID: [redacted]Date: February 22, 2017In response to Ada West Dermatology. Ada West Dermatology did not tell me it wasmy responsibility to see if my examination would be covered by my healthinsurance. Ada West Dermatology told me when I made the appointment that theyaccepted my health insurance. There was no ambiguity. I paid my $50 capay at thetime of visit and they should be responsible for the rest of the bill. It was their mistakeand I should not be penalized for their mistake.[redacted]
[redacted]
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