refund issued, and then they asked me to find another distributorBanned because they made an errorCool Original situation: Well, since you guys don't have ANY customer service line, I guess I'll just write a review So I foolishly bought an arduino "clone" and several parts for building a project off their siteThe website said the project needed the arduino, but on the "clone"s product page it literally said "a compatible replacement for the arduino Leonardo in projects" Adafruit has no customer serviceOnly a tech support forumThey forced me to make a forum post, and customer service just refused to even talk to me even once When I noticed the clone didn't actually fit with the other parts, I was treated like a mn for taking their word on their product pageThey quoted the whole article in bold text, and huge font, trying to make me feel stupidCompletely ignoring my quote from their product page, instead asking "what's the issue?" Over and over again until I got sick of it and got a way better deal on [redacted] Tl;dr: cool site, unless they make a mistakeThey will make you post on a forum and wait for their "customer support tech" to tell you you're wrong, when it's not even a matter of installation error - it's a CUSTOMER SERVICE ISSUE BECAUSE THE PRODUCT PAGE IS FALSE
Customer claimed an item was missing from package, the barcoded items were scanned in and were in the package weight matches the product being included, however the the customer continued to claim it was not included so we refunded the full amount of the product they claimed was missing, $Proof of refund below, there is no replacement for this item, there are none in stockTransaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: [redacted]
Customer was refunded as per their request $34.95, the customer did not allow us to assist them and the item was not returned, we asked the customer to let us know if they wanted a refund, they did not
reply.***Regardless, we issued a refund to the customer:REFUND Transaction ConfirmationREFUND Transaction *** has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: ***Payment Method: ***Amount: USD (34.95) REFUNDCustomer Name: *** *** *** *** *** **
*** *** ***
*** ***
***
Revdex.com:
I have received a FULL 100% REFUND from the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Customer claimed an item was missing from package, the barcoded items were scanned in and were in the package weight matches the product being included, however the the customer continued to claim...
it was not included so we refunded the full amount of the product they claimed was missing, $5.00 Proof of refund below, there is no replacement for this item, there are none in stock. Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: [redacted]
refund issued, and then they asked me to find another distributor. Banned because they made an error. Cool.
Original situation:
Well, since you guys don't have ANY customer service line, I guess I'll just write a review.
So I foolishly bought an arduino "clone" and several parts for building a project off their site. The website said the project needed the arduino, but on the "clone"s product page it literally said "a compatible replacement for the arduino Leonardo in projects".
Adafruit has no customer service. Only a tech support forum. They forced me to make a forum post, and customer service just refused to even talk to me even once.
When I noticed the clone didn't actually fit with the other parts, I was treated like a mn for taking their word on their product page. They quoted the whole article in bold text, and huge font, trying to make me feel stupid. Completely ignoring my quote from their product page, instead asking "what's the issue?" Over and over again until I got sick of it and got a way better deal on [redacted].
Tl;dr: cool site, unless they make a mistake. They will make you post on a forum and wait for their "customer support tech" to tell you you're wrong, when it's not even a matter of installation error - it's a CUSTOMER SERVICE ISSUE BECAUSE THE PRODUCT PAGE IS FALSE.
refund issued, and then they asked me to find another distributorBanned because they made an errorCool Original situation: Well, since you guys don't have ANY customer service line, I guess I'll just write a review So I foolishly bought an arduino "clone" and several parts for building a project off their siteThe website said the project needed the arduino, but on the "clone"s product page it literally said "a compatible replacement for the arduino Leonardo in projects" Adafruit has no customer serviceOnly a tech support forumThey forced me to make a forum post, and customer service just refused to even talk to me even once When I noticed the clone didn't actually fit with the other parts, I was treated like a m
n for taking their word on their product pageThey quoted the whole article in bold text, and huge font, trying to make me feel stupidCompletely ignoring my quote from their product page, instead asking "what's the issue?" Over and over again until I got sick of it and got a way better deal on [redacted] Tl;dr: cool site, unless they make a mistakeThey will make you post on a forum and wait for their "customer support tech" to tell you you're wrong, when it's not even a matter of installation error - it's a CUSTOMER SERVICE ISSUE BECAUSE THE PRODUCT PAGE IS FALSE
Customer claimed an item was missing from package, the barcoded items were scanned in and were in the package weight matches the product being included, however the the customer continued to claim it was not included so we refunded the full amount of the product they claimed was missing, $Proof of refund below, there is no replacement for this item, there are none in stockTransaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: [redacted]
Customer was refunded as per their request $34.95, the customer did not allow us to assist them and the item was not returned, we asked the customer to let us know if they wanted a refund, they did not
reply.***Regardless, we issued a refund to the customer:REFUND Transaction ConfirmationREFUND Transaction *** has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: ***Payment Method: ***Amount: USD (34.95) REFUNDCustomer Name: *** *** *** *** *** **
*** *** ***
*** ***
***
Revdex.com:
I have received a FULL 100% REFUND from the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Customer claimed an item was missing from package, the barcoded items were scanned in and were in the package weight matches the product being included, however the the customer continued to claim...
it was not included so we refunded the full amount of the product they claimed was missing, $5.00 Proof of refund below, there is no replacement for this item, there are none in stock. Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: [redacted]
refund issued, and then they asked me to find another distributor. Banned because they made an error. Cool.
n for taking their word on their product page. They quoted the whole article in bold text, and huge font, trying to make me feel stupid. Completely ignoring my quote from their product page, instead asking "what's the issue?" Over and over again until I got sick of it and got a way better deal on [redacted].
Original situation:
Well, since you guys don't have ANY customer service line, I guess I'll just write a review.
So I foolishly bought an arduino "clone" and several parts for building a project off their site. The website said the project needed the arduino, but on the "clone"s product page it literally said "a compatible replacement for the arduino Leonardo in projects".
Adafruit has no customer service. Only a tech support forum. They forced me to make a forum post, and customer service just refused to even talk to me even once.
When I noticed the clone didn't actually fit with the other parts, I was treated like a m
Tl;dr: cool site, unless they make a mistake. They will make you post on a forum and wait for their "customer support tech" to tell you you're wrong, when it's not even a matter of installation error - it's a CUSTOMER SERVICE ISSUE BECAUSE THE PRODUCT PAGE IS FALSE.