Adagio Collection, LLC

My apologies for the not getting to your car within the promised timeWhile rare, we sometimes do get backed upI can assure you we do dozens of oil changes daily within an hour or lessPlease call me at your convenience and I will gladly do you next oil change at no charge for your
inconvenienceMy number is ***Sincerely, Ed N***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and if the organization elects to allow walk-in services over scheduled appointments, they would need to change their marketing an not advertise "express" oil changes.  If they were so backed up as management indicates, I should not have been given a false hope of getting serviced in less than an hour. If the company does not perform as established in their performance metrics in an hour or less than the scheduled time, I will get back to you at: [redacted]
Regards,
[redacted]