Adair Homes Inc

Complaint: [redacted]
I am rejecting this response because: Adair is not responding to my complaint regarding their business practice of requiring a home order be signed prior to any construction timeline being discussed or established. Adair set the construction to begin on Feb. 6, 2018 with the requirement that the site be [redacted] for construction on January 18,2018. This means that all excavation work, site leveling, septic with drain field, power, and foundation marking be completed among other tasks. If the site is not [redacted] by the date they require then I am facing increased prices for the home order in addition to increased site preparation costs. What they are not acknowledging is that excavation companies are not willing to prepare a site in freezing or subfreezing temperatures or install a septic system with drain field when the ground is frozen solid down several feet. By Adair setting the construction schedule they knowingly created a situation where I would be forced to pay increased costs and refused to adjust the construction schedule under any circumstance that doesn't result in my paying more. By requiring a signed home order prior to setting the construction start date I now face a 10% or greater penalty for cancelling a project that is not possible based upon the schedule they set.  Their business practice puts the customer at extreme risk to pay tens of thousands more than outlined on the order with no recourse to stop or adjust the project without a penalty of tens of thousands in a 'cancellation fee' or additional construction costs that they consider to be 'owner responsibilities'. Their direct response to me also pushes a timeline past the limitations of the Revdex.com platform which would result in a closing of this complaint as 'solved' when in actuality it is still open. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while I still do not agree that they satisfied their obligation, there clearly is a technicality that absolves them of responsibility for this particular issue. For the most part, we are happy with our Adair Home, so it's unfortunate we were not able to come to a mutually agreeable resolution.  Sincerely, [redacted]

I have read the the [redacted] response and the customer includes verbiage from our contract that states. In the event [redacted] and [redacted] and ADAIR homes, Inc. enter into a contract for the construction of a residence within the next 24 months (24) from todays date, Adair WILL reinstate the $1,700.00 Processing fee paid by [redacted] and [redacted] ON July 09, 2015, and credit those funds to [redacted] and [redacted]" We stand by this statement and will reinstitute that processing fee if the [redacted]s decide to build a home with Adair.  However, our contract documents clearly state that the processing fee is not refundable.  We also have a signed cancellation document from the customer, which was included in our previous response, were the customer acknowledges that no money is owed.  As noted in our our last response, there are costs incurred by Adair Homes during, including drafting, design, construction site evaluation etc.. that the processing fees covers which is why the processing fee is non refundable.Furthermore, the customer continues to state that Adair was non responsive, although the time period between when the appraisal was completed and when the [redacted]s cancelled was only a few days, and there is documented communication with Adair during the cancellation process.It is highly unfortunate that the [redacted]s were unable to build a home with Adair, as we would have wanted to do so.  We wish them the best with their home build.

I wanted like to first clarify that Adair Homes has not instituted penalties, which is not something we would do.  Our contract includes an 120 day price protection, which locks the customers price from the time the order is ratified, and as long as the customer has their site [redacted] within the...

120 day period, the price for the Adair Homes is locked all the way through construction.  From time to time, Adair Homes raises the price of our homes due to the cost of construction rising, which is implemented across all of our floor plans (not specific to individual customers).In a situation where Adair Homes has raised our prices during the period of the price protection, and the customer does not have their site [redacted] for construction during this 120 period, a price increase is required to be captured. This particular customer is still within there price protection period so we have not requested a price increase to be paid.As it relates to the customer not wanting to move forward with their contract, and based on the knowledge there are circumstances outside of the customers control, we will allow the customer to cancel their contract (per our contract terms).If the customer wishes this to be the case, please have her send me a message directly and we will facilitate.[redacted]@adairhomes.com

Complaint: [redacted]
I am rejecting this response because:When we signed the final paperwork it was mentioned to the Construction Manager " Les" that we were not happy with this counter that looks cracked.  I mentioned we should list it should we not on the final paperwork? He said Adair stands behind their work so there was no need to put it on the final paperwork.  The problem is we in trusted everything with Adair Homes to make sure our home was satisfactory.  Every visitor at our home asks what happened to our Granite Island?  I paid a lot of money for this counter top to have me be satisfied with a defective island?  No, I am not satisfied with this.  Would you be?  Look at the pictures please.  I will never ever recommend Adair Homes to anyone as their builder.  We let the little things go like not caulking the bathtubs which I specifically to have  it put on the contract with them.  We had a chip in the toilet seat cover which we never complained.  I have light sockets that have no power in the upper plug in, only the bottom one.  Never complained.  We have lots of visitors and every one of them have commented on the defect and said they would make Adair Homes replace it.  They are supposed to be a reputable builder.  Well, it looks like we have been taken for.   I am very upset about this.

Complaint: [redacted]
I am rejecting this response because:We understand that we were 25 days past the contracted price protection expiration date but that was as a directly due to Adair's mistakes. We ran into several (timeline) issues with Michelle K[redacted]. Our permitting package was missing original wet stamps and when we requested them from Michelle we were given false dates (a few times!) as to when they were actually being mailed to us. We finally talked to Kelly M** and she was able to get them to us the next day. All of that still resulted in us being 2 because we were given inadequate paperwork to submit to the county for permitting. We then were given truss plans that were not even to scale and we were delayed another 2 weeks because of that issue alone.  Adair is at fault for not providing the correct paperwork to us the first time. We have done everything possible to take care of anything we are responsible for during this building process. Getting the correct paperwork took exceptionally long and that made us fall past our 120 price lock guarantee! We were site ready in less than 30 days (and all of the paperwork mistakes took about 30 days to resolve!). We would have been site ready and met our 120 price lock guarantee had the correct paperwork been given to us the first time around! When we asked for the corrected paperwork, we were only given excuses and more delays. We had to pay the price increase even though all of the permitting delays were are result of Adair's inaccuracies.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We received and reviewed the Revdex.com complaint from Mr. & Mrs. [redacted] in regards to their granite. The homeowner signed the Pre-Occupancy Orientation form (attached) at the time of the homes completion in December 2016, where they accepted the home without listing the granite as an...

issue.After the completion and acceptance of the home, the [redacted] reached out to Adair Homes in regards to what they described as granite crack.  Our Construction Superintendent evaluated the granite the next day and had the opinion that it was a natural part of the stone.  However, we still requested that our granite supplier inspect the granite.Our granite supplier inspected the granite and came to the conclusion that what was being described as a crack, was actually a natural fissure in the stone.  Not a crack in the stone caused during manufacturing or installation.Granite countertops are composed of natural materials and are subject to variations in background color, veining distribution, veining pattern.. The color, shade, veining, color concentrations (blotches), and any other variances in the appearance of natural stone will exist and will vary between a sample used in the selection process and the actual stone(s) used on the project, between two stones, and even within the same stone. Such naturally occurring variations, including fissures, are to be expected in stone and are not considered defects.It is very important that the homeowners are happy with their home, including the granite, although the natural variations in granite are to be expected and are not covered under warranty.