Adair Plumbing, LLC

MrS [redacted] entered into this contract in January He received $worth of services including: furnace clean out x2, replaced blower motor cap x2, pulled and cleaned evap coils x2, and freon for unitsJust these things mentioned here is a cost of $He paid only $for all of that plus a yr PMA for units.In September of 2013, he tried to get [redacted] to reverse the chargesWe have record of this happening at least timesThis has been an on going issue since the beginning.Again, we stand by our first response in that Adair is unwilling to refund any of this moneyWe are willing and able to service MrS [redacted] 's AC units at [redacted] ***.Thank you for your time and consideration in this matterJennifer R***

complaint ID#: [redacted] I provided the customer with the correct information she needed to reach out to her finance company on this matterAdair does not have access to any of the billing/statement information provided to customer by [redacted] BankI did reach out to [redacted] and they provided a Spanish contact for her to make it easierAs far as the misunderstanding with the month periodIt is not a grace periodIt is months with no interest added to total costThe customer is still required to make monthly payments during this month periodThis month period is provided by the finance company but it is deferred interest for monthsIf the total balance is not paid by this time then the deferred interest is 26.99% on total amountThe customer did sign paperwork to that affect as wellI also have provide customer with copies of all the finance documents they signed in case the have misplaced their copies.I am confident this will be all they will need to get this cleared upSincerely,Jennifer R***

To Whom it May Concern: I have spoken to MrsS [redacted] We have agreed on things to resolve this situationIt was agreed between MrsS [redacted] and Adair that our solar tech will come out in August and do maintenance on their solar water heater at no costIt will be customers responsibility to call when they are ready for that serviceIt was further agreed between Mrs.S [redacted] and Adair to provide customer with a check for $in place of any further ac inspections.At the request of Mrs.S [redacted] , I have written letters in reference to these agreements and await the return letters with signatures from the customer.Thank you for your interest in this matterSincerely, Jennifer R***

*** has been in business for years and this transaction was not a scam This customer met with one of out HVAC representatives in October and purchased a service contract with our company When the year old unit fail and needed replaced we offered an estimate to replace it
This customer got other estimates and went with another contractor that provided a lower price This price and company was so much cheaper we could not match it In February of our customer wanted his money back on the contract We could not return his money as it was past the cancellation period We offered to install radiant barrier in his house with a value of $or he could keep the contract in place for the years I know at the time the customer was most interested in a cash return and we could not return money The customer has been asking us to return him money for a year and a half now Before this complaint was filed we offered to come out and service his water heater and do a yearly plumbing inspection for him in place of the HVAC agreement This was agreed upon by our customer After several attempt to meet with him to do his service plumbing inspection we quoted a few items to replace and or add We discounted the work close to our cost to try to help the customer He has rejected the quotes and is again asking for his money back.We know we cant please all customers We have tried to make this situation right for close to two years now We cannot return the money We have since sold the HVAC part of our business We offered to help with additional discounted plumbing services and the customer is not satisfied with this offer I would submit if the cancellation was requested at the point of sale of the new air conditioning equipment we could have done more The frustrating thing is this customer waited six months after the original purchase to request a cancellation and refund We respectfully cannot return this money and will honor the yearly plumbing inspection up as proposed This will allow our customer to get great plumbing discounts for the remainder of his contract (years)If you have questions or need more clarification please let us know. Sincerely, *** ***

I spoke with Jen from Adair Home. I found out that my hot water heater should be inspected yearly and the first two years is on them. It was installed 9/13, so they should have come in 2014. Jen said they would come in at not cost since they did come in 2014. She told me that I was incorrect about purchasing the ac prevent maintenance package and what that entailed. She asked for proof. I faxed her my copies of the contract. I have heard nothing further. I find it odd, that they do not have copies of the agreement. I request that they provide me with the funds allocated for this service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  Ms. [redacted] paid $3,880.40 to the above mentioned to "settle" the $5,000 charge. They would not accept a check so she  could not receive a "paid in full" acknowledgment  but I am concerned.  I am writing because I employ Ms. [redacted].  I believe this is unfair since it was not even 18 months when it was "due" It was 16 when payment was demanded.  Ms. [redacted] NEVER received a bill from them or else it would have been paid PROMPTLY BY CHECK. It is also my belief that since this does not go through the US Postal Service that Adair and the bank were not giving her written confirmation just and ID#. COULD YOU PLEASE MAKE SURE THAT HER ABOVE PAYMENT IS PAID IN FULL FOR THEIR SERVICE.  Her daughter's e-mail address is annettei[redacted]@yahooo.com.  Please send confirmation of her paid in full status to Annette and me. [redacted]

complaint ID#: [redacted]I provided the customer with the correct information she needed to reach out to her finance company on this matter. Adair does not have access to any of the billing/statement information provided to customer by [redacted] Bank. I did reach out to [redacted] and they...

provided a Spanish contact for her to make it easier. As far as the misunderstanding with the 18 month period. It is not a grace period. It is 18 months with no interest added to total cost. The customer is still required to make monthly payments during this 18 month period. This 18 month period is provided by the finance company but it is deferred interest for 18 months. If the total balance is not paid by this time then the deferred interest is 26.99% on total amount. The customer did sign paperwork to that affect as well. I also have provide customer with copies of all the finance documents they signed in case the have misplaced their copies.I am confident this will be all they will need to get this cleared up. Sincerely,Jennifer R[redacted]

To Whom it May Concern: I have spoken to Mrs. S[redacted]. We have agreed on 2 things to resolve this situation. It was agreed between Mrs. S[redacted] and Adair that our solar tech will come out in August 2016 and do maintenance on their solar water heater at no cost. It will be customers responsibility to call when they are ready for that service. It was further agreed between Mrs.S[redacted] and Adair to provide customer with a check for $300 in place of any further ac inspections.At the request of Mrs.S[redacted], I have written 2 letters in reference to these agreements and await the return letters with signatures from the customer.Thank you for your interest in this matter. Sincerely, Jennifer R[redacted]

To Whom it May Concern:I am responding to Complaint #[redacted], Michael S[redacted].The customer's information in The Statement of the Problem, is incorrect. Adair's phone #'s have remained the same since the company was started, as well as our company name.We have documented 3x's that Debbie has tried...

reaching out to Mr. S[redacted]. Unfortunately, we now learn that we had the wrong phone number. Also, the address Mr. S[redacted] has listed on this complaint is not the address with the AC contract.Debbie was finally able to speak to Mr. S[redacted] on 3/4/16, using the phone number provided here. Debbie has offered to start the contract over from the beginning and requested that Mr. S[redacted] give us a chance to make up for this inconvenience.  Mr. S[redacted] is unwilling to do so.Adair values our customer's and we certainly want our customer's to be happy with the service they receive from Adair. In light of the situation and Adair not having the ability to reach Mr. S[redacted], we will happily come out and service Mr. S[redacted]'s AC units as per the contract. Adair is unwilling to make a refund on this contract. We are very willing and able to fulfill our part of this contact and service Mr. S[redacted]'s AC units. Sincerely,Jennifer R[redacted]

See attachment as I didn't have enough space on this form, even with several attempted edits.  If there are some errors (grammatical or otherwise) they can be attributed to the multiple edits and time limit on the Revdex.com online form.I spoke to Debbie at [redacted] on 3/4/16.  She told me they "bought" Adair's business and [redacted] was a more reliable and ethical company.  Mind you, Debbie and Jen are the same people I dealt with at Adair.   The phone # is still the same, it is stored in my phone.  When Debbie called me "Adair" showed up on my phone as it is saved in my contacts. When I call either business # that I have it is answered as Adair, yet I was told they are now [redacted] Mech.Debbie explained to me that they screwed up with the "buyout" & would like to offer me the same contract with a new start date OR give me a refund.  Yes, she offered 2 options.  I did decline the contract.  I was told it would be handed off to Jen(?) for the refund to be processed.  I was satisfied with this outcome.  Now I read that Adair or [redacted] (which is it?), will not issue a refund!?  This is a very shady business.  I do indeed have their number and have called it in the past.  They have also come up with excuses in the past about using different phone numbers and I had used one or more of those too.  They usually do not return my calls unless a third party like my Credit Card company, the Revdex.com or AG Office is involved.  It is possible I listed MY current address vs the house in question ([redacted]) our rental with the contract.   This is a pointless critique as Adair/[redacted] didn't go to either house!  This is evident as with the inspection that was supposed to take place 1/28/16.  This was a cold call from Adair / [redacted] as I had given up on their reliability and integrity.  The technician called to change the time of the appointment.  A new time was agreed upon, but the technician never showed.  When I called to reschedule a few days later, I left a message and never received a call back,  Not until I filed complaints with the Revdex.com and AG Office.As I review the Attorney General's complaint form, I do see that I list my current address where it asks for MY address.  Further down the form I list the other address ([redacted]) when asked.  Adair or [redacted] is most likely looking at the AG complaint form and trying to confuse the issue.  I will reiterate this is a very shady operation.  They have lied to me on more than one occasion.   The first time I was promised reusable air filters. I still have not received those air filters, even after reminding Adair.  It is noted on my receipt.

I have reached out to Mrs. S[redacted] and we are working together to come up with a solution. There was a miscommunication and I am currently waiting for her to send me some paper work. I have also added another visit to maintenance her solar water heater at no cost. We fully intend of resolving this...

issue and appreciate your attention to it. Thank you, Jennifer R[redacted]Office Manager

Mr. S[redacted] entered into this contract in January 2013. He received $1000 worth of services including: furnace clean out x2, replaced blower motor cap x2, pulled and cleaned evap coils x2, and freon for 2 units. Just these things mentioned here is a cost of $1000. He paid only $1310 for all of that plus a 5 yr PMA for 2 units.In September of 2013, he tried to get [redacted] to reverse the charges. We have record of this happening at least 2 times. This has been an on going issue since the beginning.Again, we stand by our first response in that Adair is unwilling to refund any of this money. We are willing and able to service Mr. S[redacted]'s 2 AC units at [redacted].Thank you for your time and consideration in this matter. Jennifer R[redacted]