We are very sorry you felt our estimator was impolite and that our estimate was not quoted at a price you were expectingWe also apologize for the interactions you had through Facebook after the estimator left your house The one-star review was given by your daughter on Facebook, not directly by you We can understand how all of this may be upsettingPlease be assured that Adam Basement successfully interacts with numerous people daily looking to have an issue in their home addressed by us We have some pretty amazing customers who are very satisfied and happy with the cost and quality of work that our team has provided and are sorry you felt upset in any way We thank you for your constructive criticism as we are very serious about the way our customers perceive all interactions with Adam Basement It reminds us to place principles above personalities
Unfortunately, we never received the voice mails from the customer We also checked our phone log for incoming calls on that date and found no messages leftWe were able to contact the customer on Monday, 3/and agreed to meet with her on Wednesday night, 3/9/to resolve any and all issues immediately
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am meeting with the Company on Saturday, March to resolve this issueThank you Regards,
We are very sorry you felt our estimator was impolite and that our estimate was not quoted at a price you were expecting. We also apologize for the interactions you had through Facebook after the estimator left your house. The one-star review was given by your daughter on Facebook, not...
directly by you. We can understand how all of this may be upsetting. Please be assured that Adam Basement successfully interacts with numerous people daily looking to have an issue in their home addressed by us. We have some pretty amazing customers who are very satisfied and happy with the cost and quality of work that our team has provided and are sorry you felt upset in any way. We thank you for your constructive criticism as we are very serious about the way our customers perceive all interactions with Adam Basement. It reminds us to place principles above personalities.
Unfortunately, we never received the voice mails from the customer. We also checked our phone log for incoming calls on that date and found no messages left. We were able to contact the customer on Monday, 3/7 and agreed to meet with her on Wednesday night, 3/9/16 to resolve any and all issues...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am meeting with the Company on Saturday, March 12 to resolve this issue. Thank you.
Regards,
We are very sorry you felt our estimator was impolite and that our estimate was not quoted at a price you were expectingWe also apologize for the interactions you had through Facebook after the estimator left your house The one-star review was given by your daughter on Facebook, not directly by you We can understand how all of this may be upsettingPlease be assured that Adam Basement successfully interacts with numerous people daily looking to have an issue in their home addressed by us We have some pretty amazing customers who are very satisfied and happy with the cost and quality of work that our team has provided and are sorry you felt upset in any way We thank you for your constructive criticism as we are very serious about the way our customers perceive all interactions with Adam Basement It reminds us to place principles above personalities
Unfortunately, we never received the voice mails from the customer We also checked our phone log for incoming calls on that date and found no messages leftWe were able to contact the customer on Monday, 3/and agreed to meet with her on Wednesday night, 3/9/to resolve any and all issues immediately
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am meeting with the Company on Saturday, March to resolve this issueThank you Regards,
We are very sorry you felt our estimator was impolite and that our estimate was not quoted at a price you were expecting. We also apologize for the interactions you had through Facebook after the estimator left your house. The one-star review was given by your daughter on Facebook, not...
directly by you. We can understand how all of this may be upsetting. Please be assured that Adam Basement successfully interacts with numerous people daily looking to have an issue in their home addressed by us. We have some pretty amazing customers who are very satisfied and happy with the cost and quality of work that our team has provided and are sorry you felt upset in any way. We thank you for your constructive criticism as we are very serious about the way our customers perceive all interactions with Adam Basement. It reminds us to place principles above personalities.
Unfortunately, we never received the voice mails from the customer. We also checked our phone log for incoming calls on that date and found no messages left. We were able to contact the customer on Monday, 3/7 and agreed to meet with her on Wednesday night, 3/9/16 to resolve any and all issues...
immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am meeting with the Company on Saturday, March 12 to resolve this issue. Thank you.
Regards,