Adam & Eve

Complaint ID#: [redacted] Company Name: Adam & Eve Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I am sorry that she had a bad experienceThe Adam & Eve stores are not part of the website adameve.comWe are a franchise using their nameWe do not have the same policies as the websiteOur policy is stated at the bottom of the receipt and next to the registerWe only do in-store credits or exchanges onlyYes our policy does state within days and tags attached, but it also states: In store credit or exchange not guaranteedThe reason for the return she stated was different from what she explained to my Manager of that locationIf there was any item defective, we would have been happy to exchange that item out for something elseThere are some items that we cannot take back unless it is a defectI will be happy to give her an in-store credit or exchange for the items that we can returnOur POS system is not setup to credit back credit cardsI can send a copy of the receipt with our return policy on it if neededSent on: 12/5/1:51:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am very frustrated with your responseYes, I had to be sent replacementshowever, it was due to the fact that you either sent me an item that I did not order and then asked me to keep while I was sent the correct item, or, because I was sent a defective productI am being blamed for "not liking" the product or being "unhappy" with the purchaseWhich I was not at all and spoke to that fact when on the phone with customer serviceI was told that if I was so unhappy that I shouldn't want to order through this company anymoreI find it disturbing that any representative would find that to be an acceptable answer to a complaintIts like I should have known better and not bought a defective product.
In addition, you will notice that in of the orders, I purchased the same itemI received replacements because it broke, but because the company was so nice and I did not want to take advantage, I repurchased the item twiceI went on to purchase it a third time, but I was blockedI find it kind of funny that I am fighting to purchase it againIf sending a replacement can result in the account being closed, you should speak to that with the customer during the process of replacement
The response has also not taken into consideration my recommendation that they contact customers if they decide to not ship their orderI find it very hard to believe that it is to respect the persons privacy when I receive several emails a day for promotional itemsIt should also say on your account when signing in that the account is closed and no items will be shippedThe exact words of the customer representative I spoke to were "Oh, we don't contact youWe wait until you realize something is wrong and expect you to call us"

Notified owner and explained my phone was not receiving incoming calls due to SprintApologize to home owner and scheduled a respray for antsService was rendered on 01/20/Treated the ants and have not heard any complaints after respray was completed

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Adam & Eve
Company Contact:
** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ** ***
Staff Member:
Response:
Complaint #*** Customer: *** ** *** *** *** *** *** *** *** ** *** I am responding to the complaint from the customer above, in which they are requesting that we open their account for future purchasesBetween June and July 2014, this customer made purchases from usIn each case, we either replaced or refunded almost every item the customer purchased from usWe offer a 100% Customer Satisfaction Guarantee, as we want our customers to be completely satisfiedFor this customer, we shipped different replacement orders, which exceeded their purchasesIn our years of business however, it is very unusual for a customer to be so unhappy with every purchaseRather than inconvenience the customer any further with products that may not meet their satisfaction, we closed their account in August An order was recently placed, however it will not be processed as the account has been closed, and we do not plan to reopen the accountSincerely, ** *** Customer Service Director Adam & Eve ###-###-#### ***
Sent on: 6/15/11:06:AM

Complaint ID#:
[redacted]
Company Name:
Adam & Eve
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:...


Response:
I am sorry that she had a bad experience. The Adam & Eve stores are not part of the website adameve.com. We are a franchise using their name. We do not have the same policies as the website. Our policy is stated at the bottom of the receipt and next to the register. We only do in-store credits or exchanges only. Yes our policy does state within 7 days and tags attached, but it also states: In store credit or exchange not guaranteed. The reason for the return she stated was different from what she explained to my Manager of that location. If there was any item defective, we would have been happy to exchange that item out for something else. There are some items that we cannot take back unless it is a defect. I will be happy to give her an in-store credit or exchange for the items that we can return. Our POS system is not setup to credit back credit cards. I can send a copy of the receipt with our return policy on it if needed.
Sent on: 12/5/2014 1:51:33 PM