[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received the postage return that they said they were sending me. They did however send me another product which I did not order with a threat to turn me in to collections for non payment. What they say they will do and what they do are not even close to the same thing. I am sorry but this is being handled so badly on their part for such a small purchase.
Regards,
According to our notes, the customer was notified that the product must be returned for a refund. She was contacted again today and we will be issuing her a UPS call tag to return the product. Once the product is returned, a refund will be issued. Sincerely,[redacted]...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received the postage return that they said they were sending me. They did however send me another product which I did not order with a threat to turn me in to collections for non payment. What they say they will do and what they do are not even close to the same thing. I am sorry but this is being handled so badly on their part for such a small purchase.
Regards,
[redacted]
According to our notes, the customer was notified that the product must be returned for a refund. She was contacted again today and we will be issuing her a UPS call tag to return the product. Once the product is returned, a refund will be issued. Sincerely,[redacted]...
[redacted]