Adam M. VanHo

Initial Business Response /* (1000, 5, 2017/01/09) */
RE: Case #XXXXXXXX: Manila [redacted] To Whom It May Concern:
[redacted] has visited Calumet Laundromat frequently. Every time she has washed or dried her laundry with us there seems to be a problem with the piece of equipment she is...

using and she demands a refund. The last time she was in washing her laundry, she was raising a scene. Two customers witnessed her yelling at our attendant. She was using foul language and disrespecting our business. She does this every time she comes in. In other words, she is looking for a free wash or dry.
This last incident she was using a wash machine that cost [redacted] per wash. Unfortunately no one saw her put any coins in the washer. The female began yelling and screaming at our attendant that the washer did not start. There was a young gentleman that had just used the same exact washing machine. He stated that he put his laundry in the machine, put [redacted] in the coin slot and the machine started right up and continued with a complete wash. He looked at her and said it worked for me. The machine had been used before she came in and after she left with no problems at all. We had no reports that the machine the female was using was not working properly from 81.00am to 8:00pm., only her one outburst.
Our washers and dryers are new and hi-tech. Each washer counts down the price by [redacted] cent increments as the coins are put in. Our store policy is no refunds until the machine is checked out by our full time serViceman.
While the female was verbally abusive to the attendant and made sure everyone in the laundromat heard her the attendant was trying to tell her that she would give her a store credit for [redacted] The female refused and stated she was going to contact the Revdex.com, as she has done during previous visits.
The machine is working and has been as it was when the female was in to do her laundry. We have had no complaints or comments about this washing machine or any other machines in our la undromat.
If the female agrees to never wash or dry at our laundromat again, we will give her [redacted] for a machine that was in perfect working condition. We have been in business for 28 years and do not like to lose customers but we will make an exception with this female. This is not the first time this female has done this and I am sure it will not be the last. This female complains every time she comes in. We do have security cameras in the laundromat. Our security cameras shows the female was just standing by the machine doing nothing.
Calumet Laundromat
Initial Consumer Rebuttal /* (3000, 7, 2017/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never complained about any machine taking my money until now. I have been coming to her company for 3 months and never had an issue. I politely asked the attendant on duty and she told me very rudely that she will not check the machine because she would not lose her money. I had agreed if it was my fault because it was over loaded as she stated, then I would be ok with that and give her the money back; she declined. Since she she stated that there are cameras on the premises, well it will show I did place [redacted] in her machine. Also, no one admitted to using the machine, but the attendant on duty; who said she was the owner. I would gladly accept my refund of [redacted] and never wash there again. I will not patronized a business that is so dishonest that you will lie on an official report. Not only lie but assassinate my character!
Final Business Response /* (4000, 9, 2017/01/23) */
To Whom It May Concern:
It is most unfortunate that [redacted] is not being truthful. She never spoke to the owner of Calumet Laundromat. Our employees would never claim to be the owner of the laundromat. Also, [redacted] never agreed that the problem could have been her fault. If that was the case, it should have been stated in her first correspondence to you. Calumet Laundromat wants it noted that there was a customer there that told [redacted] he had just used the same washing machine she was trying to use and he had no problems at all.
Sharnis [redacted] can come into Calumet Laundromat Monday through Thursday between 10-2 to pick up her [redacted] refund. The owner will be there to give her the refund personally. OUr employees will not be allowed to give her the refund. A receipt of receiving her refund will need to be signed.
Calumet Laundromat
Final Consumer Response /* (2000, 11, 2017/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have fulfilled my request for a full refund.