Adam Travel Services, Inc

We advertise on our website and advertisements that our packages are from New York and other flights maybe available at a higher cost The $surchage was the cost for the Dallas - Chicago flight and the additional cost of flying the clients via Chicago instead of New York (which all clients
prefer to avoid.)The client is also under the mistaken impression that we can pick any available flight to JeddahIn fact, due to our large volume, we must pre-pay and reserve all of our flights months beforehandTherefore, we cannot pick and choose our airlinesIf we were to take any other method then we would be at risk of having hundrends of pilgrims without confirmed flightsThis is why clients cannot book online or by any ticket outside of our group ticketsWe make this very clear from the onsetThe luggage charges he paid were for his domestic flights and were paid directly to the airlineAt no point in any of our advertisements or terms & conditions (both attached) do we offer free luggage check ins for domestic flights.In our terms & conditions, we offer reimbursment of one luggage piece per person if lost by us (and not the airline)We do not cover damaged luggageThat being said, if client is willing to clarify how his luggage was damaged and show proof of damaged luggage we can discuss some type of reimbursment. Also in our advertisements and terms & conditions, we specify that during manasek time (when client took the cabs) we only offer government busses for their packagesWe do not control availability of government busses and we offer no other transportationOur day to day itinerary also outlines the lack of transportation provided outside of guaranteed tripsPlease see date september 26, which clarifies the transportation situation Finally, we do not and have never hired children, and that is an outrageous accusationWe contract with third party vendors to provide cleaning help at our building sitesWe contracted with a third party who hired cleaning ladies to provide servicesFor a variety of reasons, (safety, lack of day care options) The cleaning ladies brought their children with themThe children were not there to work, and were not paid by usIn fact, it was their mother's who cleaned and provided all servicesThis was evident to all who were on site. Thank you for allowing us the oppurtunity to respond, and I hope this clarifies and issuesTo summarize, the accusations made are unjustified wht the sole exception being the damaged luggageShould the luggage have been materially damaged by us, then we can consider some type of reimbursment

Customer called regarding existing booking as she wanted to make datechangeHer original flights were booked with ** ***Agent took allthe relevant details from the customer but instead of making changes he madenew booking for her as new price was cheaperAlso, agent advised that
she canuse old tickets credit for her future travel with ** a/l but aftermonths
Customer agreed on the sameCustomer was satisfied with all theinformation >provided by the Agent and was ok with the future credit as well for theold
tickets*** ***
Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Adam Travel fully refund me (a male, not a female) in the amount of $This issue has been resolved between me and Adam TravelHowever, the company ** is the company that should be looked into for suspicious activity and I informed Adam Travel of this. sponse please enter your rejection comments here.]
Regards,
*** ***

Dear Mr. [redacted] & Revdex.com,I did call you , left you a detailed voice message where you could  call  me back .According to our Reservation system  and [redacted] Airlines , you were booked and issued tickets by Adam Travel . We did issue your tickets but were booked Through another Travel...

Agency (We are whole sale Travel Agency we sell to Agent )  Tickets were issued April 1st 2017 on [redacted] Airlines for the following passengers : for the amount of $276.70 each passenger .[redacted]    Ticket # [redacted]  [redacted]                   [redacted]    Your reservation #  [redacted] Also ,You did dispute a service fee of $100.00 that you did agree to pay when you were quoted the fare .I did reconfirm the booking with [redacted] Airlines , All is set to go .NEWARK/CANCUN.NEWARK.[redacted] 2.[redacted] 
[redacted]Please advise if more details are needed. Regards,[redacted]

It is known in all travel agencies that it is the travel agent responsibility to review the ticket's conditions with the passenger before selling it , especially that I am not buying these tickets online , so I don't have an access to read these conditions . And what is more important than mentioning that these tickets are not refundable for the customer .Not only the travel agent didn't do her job by reviewing these conditions , but she also sent me the e-tickets to review them and she included in the notes that the tickets are refundable . If I didn't read these notes and was sure that they are refundable , I would never buy them because my travel document situation . It is not true that I gave the travel agent ""the impression"" that travel document is not an issue anymore . She gave me tow dates to change the tickets 10 and 15 July , and I told her 15 July cause that will give me extra time and more chance to get the travel document .so she was so much aware of my situation besides she consist saying that the new tickets are the same as the old ones ( same flight , same waiting times , same times and same stops ) every time I ask her a question about the new tickets . And when I cancelled the tickets , I didn't call her one day before , I called her three days before the flight and told her the situation and asked her to cancel and refund , she said ok let's do it , hold on , then she put me on hold and came back saying that it is non refundable . I told her the email says it is refundable , we can give credit . I told her I can't travel anymore my visa will expire soon ., I want a refund  . She said don't worry we will figure it out . Iam going for vacation . We will figure it out when I come back . After that every time I call the office they told me she is not back yet and I should wait for her  .And about that this is the [redacted] issue now . That is not true cause I called them and they told me the travel agency cancelled the tickets and got credit for them .we no longer have anything to Deal with it . And ehat credit you are talking about . How can I get any credit if I can not reach them . They are not answering my calls and not responding to voice messages or emails . I even got the manger email from another office for Adam travel and send him lots of emails explaining my situation and he didn't respond . Even though they answered all my calls when I was trying to get the reservation done .so that means either they blocked my number or just ignoring my calls. So it is for sure the travel agent fault and like I said credit doesn't work for me cause I can't travel any more . Please see the attatchments . I attached copies of the e-tickets which shows that they mentioned the the tickets are refundable . 
Regards,
[redacted]

Customer called regarding existing booking as she wanted to make datechange. Her original flights were booked with [redacted]. Agent took allthe relevant details from the customer but instead of making changes he madenew booking for her as new price was cheaper. Also, agent advised that...

she canuse old tickets credit for her future travel with ** a/l but after6 months.
Customer agreed on the same. Customer was satisfied with all theinformation >provided by the Agent and was ok with the future credit as well for theold
tickets.
[redacted]
Manager 
Adam Travel [redacted] [redacted]

HiIt is correct that the ticket purchased on Mars is a refundable ticket and we did provide an email stating that the ticket is refundable with penalty and the passenger was advised by our agent about the rules of [redacted] on the first ticket she purchased after she mentioned to us that she is...

waiting on getting her travel documents. In may the passenger contacted us as she asked for a date change on the ticket because she did not receive her travel document yet. The agent again give the passenger 2 options either to go head and process a full refund on the original ticket or exchange the ticket for a later date. The passenger refused to refund the ticket and she said that she did get the visa and she want to change the ticket for June 15. At this point the passenger she did not ask for a refundable ticket all what she need it is the Best available deal on the new date and she give us the impression that she no longer have the travel document issue. We did issue the new ticket, one day before travel the passenger called us again and she said that she didn't get her travel document again. the non refundable status is a rule of [redacted] not Adam travel and the money is not with Adam Travel is with [redacted] that's why we advised the passenger that she didn't loose her money but the ticket she currently holding have a value with [redacted] and it can be used for a period of one year.Best Regards [redacted]

[redacted]
The ticket was issued with a total amount of $ 1549.99 on 19Oct15 wherein, cost of the ticket for all passengers was $ 796.00 plus a service fee of $ 753.99  to which the customer agreed.  Later customer filed a chargeback as he/she could not board the flight. Our representative ( [redacted] ) contacted the customer and sorted out the issue by providing him a future credit to which the customer agreed.
Further, he filed a chargeback on 18Nov15 against the airline ticket cost which incurred financial loss to us through the airline as we have paid $ 540.00 to them. Customer had already received the claimed amount through us and we are not sure what else is he looking for now. We even tried calling the customer to make sure we settle things, however we could not establish any contact so far.
We urge customer to contact us on [redacted] and we shall help him in the best possible way we can.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This information is true which is the nature of our complaint being we did not receive the items purchased. We have forwarded information from our boarding passes as well as our billing information. We believe the airlines would have not double booked had the tickets been on record. To date there is still no confirmation number provided and our creditors investigation yielded different ticket numbers as to those on the statement.
Regards,
[redacted]