Adam Travel Services

Customer called regarding existing booking as she wanted to make datechangeHer original flights were booked with [redacted] Agent took allthe relevant details from the customer but instead of making changes he madenew booking for her as new price was cheaperAlso, agent advised that she canuse old tickets credit for her future travel with [redacted] a/l but aftermonths Customer agreed on the sameCustomer was satisfied with all theinformation >provided by the Agent and was ok with the future credit as well for theold tickets [redacted] Manager Adam Travel [redacted] ***

It is known in all travel agencies that it is the travel agent responsibility to review the ticket's conditions with the passenger before selling it , especially that I am not buying these tickets online , so I don't have an access to read these conditions And what is more important than mentioning that these tickets are not refundable for the customer .Not only the travel agent didn't do her job by reviewing these conditions , but she also sent me the e-tickets to review them and she included in the notes that the tickets are refundable If I didn't read these notes and was sure that they are refundable , I would never buy them because my travel document situation It is not true that I gave the travel agent ""the impression"" that travel document is not an issue anymore She gave me tow dates to change the tickets and July , and I told her July cause that will give me extra time and more chance to get the travel document .so she was so much aware of my situation besides she consist saying that the new tickets are the same as the old ones ( same flight , same waiting times , same times and same stops ) every time I ask her a question about the new tickets And when I cancelled the tickets , I didn't call her one day before , I called her three days before the flight and told her the situation and asked her to cancel and refund , she said ok let's do it , hold on , then she put me on hold and came back saying that it is non refundable I told her the email says it is refundable , we can give credit I told her I can't travel anymore my visa will expire soon ., I want a refund She said don't worry we will figure it out Iam going for vacation We will figure it out when I come back After that every time I call the office they told me she is not back yet and I should wait for her .And about that this is the [redacted] issue now That is not true cause I called them and they told me the travel agency cancelled the tickets and got credit for them .we no longer have anything to Deal with it And ehat credit you are talking about How can I get any credit if I can not reach them They are not answering my calls and not responding to voice messages or emails I even got the manger email from another office for Adam travel and send him lots of emails explaining my situation and he didn't respond Even though they answered all my calls when I was trying to get the reservation done .so that means either they blocked my number or just ignoring my callsSo it is for sure the travel agent fault and like I said credit doesn't work for me cause I can't travel any more Please see the attatchments I attached copies of the e-tickets which shows that they mentioned the the tickets are refundable Regards, [redacted]

[redacted] The ticket was issued with a total amount of $ on 19Octwherein, cost of the ticket for all passengers was $ plus a service fee of $ to which the customer agreed Later customer filed a chargeback as he/she could not board the flightOur representative ( [redacted] ) contacted the customer and sorted out the issue by providing him a future credit to which the customer agreed Further, he filed a chargeback on 18Novagainst the airline ticket cost which incurred financial loss to us through the airline as we have paid $ to themCustomer had already received the claimed amount through us and we are not sure what else is he looking for nowWe even tried calling the customer to make sure we settle things, however we could not establish any contact so far We urge customer to contact us on [redacted] and we shall help him in the best possible way we can Regards,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This information is true which is the nature of our complaint being we did not receive the items purchasedWe have forwarded information from our boarding passes as well as our billing informationWe believe the airlines would have not double booked had the tickets been on recordTo date there is still no confirmation number provided and our creditors investigation yielded different ticket numbers as to those on the statement Regards, [redacted]