Adam's Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Hello, Thank you for responding to my complaint submissionI've forwarded the email chain between [redacted] at JSB regarding canceling my service due to: selling my house and the failure of the system installed to provide clear video for positive id for the police so I could press chargesAnd, I have attached the contract and installment agreement I signed on 12/19/I noticed on Install agreement item that JSB/Monitronics do not guarantee their service - how can I be told and shown a demonstration that looks to be fool proofI was not told there could be a chance the video would not work I also noted on the installment agreement a statement by [redacted] Under "Customer Authorization" He wrote I was not under contract with any other security companyThat was completely false, he knew I was under contract with Vector until June I was under a lot of stress over the vandalism at my house and was visibly upset and crying when signing the documentsThe entire goal was to install a system that would function properly, which it did notI am left with nothing as evidenceI am moving to family's home [redacted] and they don't need a security/camera systemJSB/Monitronics will not let me out of the contract because I am not taking the service with meI would prefer to not have to pay If the system had produced a viable video I would be happy to pay for their service, but the service was just as good as no service at all Please let me know if there is anything else you need, Thank you, [redacted] [redacted]

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To add insult to injury, MrAdams has resulted to calling me a liarHe sold this vehicle to me knowing that the air bags had been deployed, thus reducing the cars value, and did not disclose that information to meI would like to see a copy of this title that I supposedly signedThe only thing I recall signing was a bill of saleThe only papers I have from this transaction are my loan papers from [redacted] Bank, where the car is financed throughI paid $6,for this car, but I was under the assumption that this was a new car with 7,miles on it, previous owner, that had a minor fender benderThat is MrAdams exact wordsNow, if you would like to call me a liar, I have witnesses, my brother and my boyfriend that came with me to your lot the day that I test drove the vehicle and talked to you about itThey seem to recall the exact same conversationI sent my father a week to your lot a week after I purchased the car because the airbag lights came on, which was a concern for usThen after we found out from *** [redacted] that the vehicle had been completely totaled, we demanded that you give us our money back, to which you responded that you didn't have the money to give me and completely refused to take the vehicle backEvery car dealership I have been to has turned me away because this vehicle is red flagged, meaning I can not sell or trade my vehicle on any car lotThey tell me that what you did was completely wrong and immoral and it makes all used car dealers look badEvery time I have been to talk with a car dealer, their first response is to shoot me down on purchasing my Cobalt and then the second response is that there is no way you should have ever been able to sell this vehicle to me in the first placeI have tried to sell it private party and no one will buy this car because of the title situation so I am stuck with itI had a retired police officer that was interested in purchasing it and upon me explaining the title situation to him, he said he was shocked that the bank even financed it with it having a rebuilt title and even more surprised that the insurance covered itSo I have a vehicle that you sold to me, which I can not sell or trade on a car lot or even sell private partyThe car wasn't even worth what I bought it for and you knew itThis was the first time I ever purchased a car and what would normally be a happy memory for some has been a complete nightmare for meI have spent well over enough to purchase a good, dependable car just on the parts and services of trying to fix this carI have had to replace both axles to try to get the rattle out of the front end of it and that still hasn't helped By the way, if I had the chance to do it all over again, I would have never, EVER set foot on your "junk yard" of a car lotI would have gladly went and spent the money on a brand new vehicle at a legit car lot, because at least I would have got what I paid for and not been called a liar for bringing up any issuesThe fact remains, I wanted my money back and you wouldn't give it to meI hope you enjoyed the vacation you took with the money I gave you for this car, after all, that was what you told me when I wanted my money backI'll be sure to let people know how you treat your customers Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Hello,
Thank you for responding to my complaint submissionI've forwarded the email chain between *** at JSB regarding canceling my service due to: selling my house and the failure of the system installed to provide clear video for positive id for the police so I could press chargesAnd, I have attached the contract and installment agreement I signed on 12/19/I noticed on Install agreement item that JSB/Monitronics do not guarantee their service - how can I be told and shown a demonstration that looks to be fool proofI was not told there could be a chance the video would not work.
I also noted on the installment agreement a statement by *** ***Under "Customer Authorization" He wrote I was not under contract with any other security companyThat was completely false, he knew I was under contract with Vector until June 2015.
I was under a lot of stress over the vandalism at my house and was visibly upset and crying when signing the documentsThe entire goal was to install a system that would function properly, which it did notI am left with nothing as evidenceI am moving to family's home *** *** and they don't need a security/camera systemJSB/Monitronics will not let me out of the contract because I am not taking the service with meI would prefer to not have to pay If the system had produced a viable video I would be happy to pay for their service, but the service was just as good as no service at all.
Please let me know if there is anything else you need,
Thank you,
***
*** ***
***
***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The seller sold this car to me years ago and did NOT disclose that it had been wreckedHe claims he told my father it was rebuilt, but my father was NOT the customer, I was - And he did NOT tell me it had been wrecked until AFTER I had to take the car to a completely different dealership for it to be repairedThe seller told me that it didn't have anything wrong with itIn fact, when I questioned him why the left driver side fender was slightly darker red than the rest of the car, he claimed that he just replaced that fender due to a dent from a minor fender benderHe also claimed that the car had been locally owned and driven, when in actuality, it was from the Virginia Beach area and had been totaled thereHe never disclosed that the car had been wrecked to meAs far as the title goes, I NEVER saw the titleThe title is at *** Bank in Wytheville, VA, where the vehicle is still financed throughAFTER purchasing the vehicle from this crook, we found out from *** *** *** that the car had been totaled and the air bags had deployed and asked MrAdams to buy the vehicle back from us because we did not want the vehicle due to it being wreckedHe flat out refused, claiming he had already spent my money! He claims I bought the car knowing all this beforehand, but I can assure you that I did NOT know any of this or I wouldn't have even thought about buying the car!!! How is this legal?!
Regards,
*** ***

The car was purchased "AS-IS" and the father was told this was a wrecked vehicle and had been repaired The DMV investigator found we did nothing illegal or erronous, and it is on the Title this was a repaired or rebuilt vehicle You paid half the retail value for this vehicle years
ago
James Adams

Date Sent: 6/16/12:00:AM
Hello, ***
I made it to *** and wanted to respond to JSB's initial replyI haven't dealt with *** *** *** was the consultant and installer of the camerasI have since been dealing with *** *** in the *** office pertaining to cancellationI am very disheartened to learn from today's response JSB is denying having been shown the videoI emailed the video to *** right after the vandalismWe discussed the poor quality of the video and I asked him if he knew anyone who could enhance it, and I offered to pay for this service, so the police could get a positive identificationMy neighbor who was at the signing of the contract also remembers I sent the video and asked for a way for it to be enhancedAnd, the day *** sold me on the contract, he asked for positive google reviews because he wanted to open an office in Greenville, SC and build up his businessAs soon as he left, my neighbor and I gave very favorable reviews for ***In hindsight, I wish I would've waited to see how the cameras really functioned, or malfunctioned in this caseThe JSB/Monitronics system was flawed from the beginningThe cameras I purchased were supposed to be adequate for the porch surveillance - I didn't need an $800-1,system with 24/DVRI could've bought the same system at a big box store for half the price but I was assured the cameras would be sufficient for my small porch and front yardSoon after installation, per ***, the "cloud" storage began filling up with clips and once we hit 1,000/month it would cost more $ to JSB, so *** spent time dialing down the resolution & sensitivity, working with boxes and makes, but also adequate enough to record true offenses, not just cars or people getting into the camera rangeWe mutually agreed to turn the cameras on from 11pm-6am, since the vandals were targeting at night, and to help with the "cloud" filling upThe video in question was at 4:16am but such poor resolution it cannot be used as evidenceAnd, one offense between Dec29-31, was completely missed by the cameras, surely due to the lower sensitivity levelsI was on a business trip and scoured the recordings for days only to find nothing was picked up by the cameras and that is why I spent on an electrician and on a motion detector light*** thought more light at the far end of the porch would helpI've since noted on the installment agreement a statement by *** ***Under "Customer Authorization" He wrote I was not under contract with any other security companyThat was completely false, he knew I was under contract with Vector until June I am a firm believer in truth and justiceI feel as though, in good faith I paid for a security system and that it would do what it was promised to do - get video recordings for the purpose of identifying and pressing chargesIt did not deliver and I should not be stuck paying for inadequate servicesAt some point, a company needs to stand behind its product 100%Sincerely,
***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To add insult to injury, MrAdams has resulted to calling me a liarHe sold this vehicle to me knowing that the air bags had been deployed, thus reducing the cars value, and did not disclose that information to meI would like to see a copy of this title that I supposedly signedThe only thing I recall signing was a bill of saleThe only papers I have from this transaction are my loan papers from *** Bank, where the car is financed throughI paid $6,for this car, but I was under the assumption that this was a new car with 7,miles on it, previous owner, that had a minor fender benderThat is MrAdams exact wordsNow, if you would like to call me a liar, I have witnesses, my brother and my boyfriend that came with me to your lot the day that I test drove the vehicle and talked to you about itThey seem to recall the exact same conversationI sent my father a week to your lot a week after I purchased the car because the airbag lights came on, which was a concern for usThen after we found out from *** *** *** that the vehicle had been completely totaled, we demanded that you give us our money back, to which you responded that you didn't have the money to give me and completely refused to take the vehicle backEvery car dealership I have been to has turned me away because this vehicle is red flagged, meaning I can not sell or trade my vehicle on any car lotThey tell me that what you did was completely wrong and immoral and it makes all used car dealers look badEvery time I have been to talk with a car dealer, their first response is to shoot me down on purchasing my Cobalt and then the second response is that there is no way you should have ever been able to sell this vehicle to me in the first placeI have tried to sell it private party and no one will buy this car because of the title situation so I am stuck with itI had a retired police officer that was interested in purchasing it and upon me explaining the title situation to him, he said he was shocked that the bank even financed it with it having a rebuilt title and even more surprised that the insurance covered itSo I have a vehicle that you sold to me, which I can not sell or trade on a car lot or even sell private partyThe car wasn't even worth what I bought it for and you knew itThis was the first time I ever purchased a car and what would normally be a happy memory for some has been a complete nightmare for meI have spent well over enough to purchase a good, dependable car just on the parts and services of trying to fix this carI have had to replace both axles to try to get the rattle out of the front end of it and that still hasn't helped
By the way, if I had the chance to do it all over again, I would have never, EVER set foot on your "junk yard" of a car lotI would have gladly went and spent the money on a brand new vehicle at a legit car lot, because at least I would have got what I paid for and not been called a liar for bringing up any issuesThe fact remains, I wanted my money back and you wouldn't give it to meI hope you enjoyed the vacation you took with the money I gave you for this car, after all, that was what you told me when I wanted my money backI'll be sure to let people know how you treat your customers
Regards,
*** ***

My response to this is that I have never tried to cover up any work or repairs on vehicles I have rebuilt She did send her daddy to represent her and I did tell him what was repaired to the best of my knowledge I would never tell any customer there wasn't anything wrong with any car on the lot Any used vehicle will have its imperfections I did not tell anything of were the vehicle came from because I do not know She said she never saw the title well she signed it upon purchase I have been in business for over thirty years and never had any complaints through Revdex.com After re reading this letter just about everything this lady has put in there is not true This car was sold at about 1/retail price but she has never mentioned that
On closing the DMV has checked into this and found I did not misrepresent the vehicle.
I am sorry of her misunderstanding maybe she would be better off to buy a new one at full price
James WAdams
t/a Adams Auto Sales