Adam's Moving and Hauling

The customer was reimburse for all the damages done to her base on our liability insurance and she cash her checkOur liability coverage is not a full replacement coverage that she could perches for more money if she want to Also the customer was not ready for the move that day even when she was asked the day before and didn’t mansion anything until the movers arrive that she need packing and that will make the job longer and us late to the 2nd job that we had that dayAt the start of the job all costumers initial on our bill of lading the start time, and in the end of the job the end time, when we round up to the next ½ hourThe customer did initial the bill of lading at start time and end time and that was what she billed for and if she heard her brother said the time she should put it on the bill of ladingAlso because of that day became longer of what we estimate and we check the truck GPS all the time so we can update our 2nd costumer with estimate time of arrival to his house so base on the GPS we know that the customer was charge ½ less then what she was suppose because the truck was at the job longer time then on the start and the end time so that is why we don’t reimburse her See attachments for check cashed and her initial on bill of lading for start and end time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In buisness no one wants a dispirited clientWe are sorry for the unfortunate event that have happened to you and we would like to elaborate on a few topics of concernFirst and foremost, we did not leave any items outside in the rainWe would like to remind you- you declined any additional
insurance and opted to take the standard liability coverage (which covers per lb.) We want you to know that our highest priority is your satisfactionOnce we submitted your claim, our insurance company takes assessment matters over and gets us a price for reimbursementWe are sorry you are not satisifed with your awarded amountPayment was received based on insurers appraisalRegards, Adam's Moving & Hauling, INC

Yes we did move *** on 6-30-he did contact us that
day and sent us picturesWe got paperwork that he fill via faxAnd when he
ask what now we
told him that within a week he will get from us the adjustment
for that repairWe sent him the release form and adjustment to his email that
he send us the pictures from and wait for him to sign it and send back, **
*** maybe call us but never left a massage so we could not know that he call
usWhen *** call us we told her that we sent the adjustment via email and
since she didn’t get it we will sent it by US mail and we did*** received a release form that we sent him (see
attach), and by signing it he was accepting our adjustment for the damage we
didCheck was sent to *** on Friday 8-8-to be arriving to him by
8-12-

I would like on the record that in my complaint I already stated I was given money for damages but did not agree to the amount for the damages since their workers are the ones who packed the broken items I also wanted possible future consumers to know what they are hiring before they make an appointmentLike I said in my previous statement that if you do not end up packing all of your items you should get the extra insurance for your items because they are careless and your items will be damagedSecond, talking about the GPS means nothing given the fact it was extra minutes I was over charged which they used to stand outside in my driveway If the truck does not love then the GPS doesn't change but that does not mean that they were actually working Which is why I stated that I was overchargedI also admitted that I signed the paperwork and thinking that my items were handled with care, I didn't really care at the timeNow knowing they weren't, I would have said something.
Finally, you are correct, I did not plan on using your guys to pack but I wasn't able to get everything doneIf your movers couldn't do it, they should have said so They did not mention they had another job and your company had no problem with the fact that I paid extra to have my items packed and I paid for the packing materials So please do not act like your company did this out of the goodness of their heart
Regards,
*** ***

Bill of lading attached

service s*to the person that answered the phone to the crew they dispatchedthey were all tuned up when they arrived at my appartment I could over here them talking about drugs they were onthe man with the long beard his eyes were blood shot and telling me how they only work hard for a big tipthe bill came to over estimate, and they were unsatisfied with there tip STAY AWAY HEAVE THE WARNING!

In buisness no one wants a dispirited clientWe are sorry for the unfortunate event that have happened to you and we would like to elaborate on a few topics of concernFirst and foremost, we did not leave any items outside in the rainWe would like to remind you- you declined any
additional insurance and opted to take the standard liability coverage (which covers per lb.) We want you to know that our highest priority is your satisfactionOnce we submitted your claim, our insurance company takes assessment matters over and gets us a price for reimbursementWe are sorry you are not satisifed with your awarded amountPayment was received based on insurers appraisalRegards, Adam's Moving & Hauling, INC

I have used a number of moving companies and never had a problem or an issue, until now I am not sure how Adam's moving stays in business STAY FAR FAR AWAYThe day started out alright (with the movers showing up only about 15-minutes later) However, about an hour in, the movers started repeatedly talking about the tip they were expecting to receive My wife informed them that if they do a good job they could expect to receive a tip on the credit card when she paid themApparently, that absolutely set them off, since they insistent on being paid a large tip in cash When my wife indicate that she just didn't carry much cash on her, they started yelling at her, indicating that they were "p*** off" and would work really slowly to run up the chargesA job that should have taken around hours, took hours (until in the morning) Items marked "fragile" were thrown around and many items were broken, They dropped off all our furniture (entertainment center, bed, etc.) in a pile at our new apartment and refused to put any of it back together Items were missing, pieces were broken, and we are charged over $3,DOLLARS FOR ITWhen we called and spoke to management to demand a significant refund, his solution was to send his guys (the same ones that had yelled at my wife and refused to do any work, and I'm sure who were even madder knowing that we had gotten them in trouble with the owner) to come later to build the furniture and try to find the missing pieces Needless to say, my wife had no interest in having the same guys who had treated her horribly come back to try to do that job they were supposed to do in the first placeDo not consider using this moving company if they are the only one available You are better off doing it yourself I never write negative reviews and have only had good experiences with moving companies However, this was seriously the worst service I have ever experienced in my life It was the most unprofessional business I have ever worked with in my entire life Stay away