November 21, 2017Revdex.comStation Drive, Suite 222DuPont, WA 98327Dear [redacted] ,I received a notice from Revdex.com on complaint ID [redacted] ; the following is a response regarding the complaint:As mentioned in the consumer compliant, Eastern Idaho Regional Medical Center (EIRMC) provided services to [redacted] in August of ***’s insurance was billed after services were rendered and a balance was due from ***.EIRMC did not apply the contractual discount on her account and billed the remaining balance to [redacted] rather than billing the appropriate amount due This mistake has been discovered and the appropriate steps taken to correct the mistake I have personal spoken with [redacted] concerning the mistake and informed her of the correctionSincerely,Mark B***Director Patient AccessEastern Idaho Regional Medical Center [redacted] @hcahealthcare.com
Dear [redacted] , The Risk Management Department at Eastern Idaho Regional Medical Center (EIRMC) received notification of the complaint to Revdex.com with ID # [redacted] EIRMC received similar complaints directly from the patient, the 1st arriving in September of EIRMC has completed a thorough investigation and deemed care to be appropriateThe outcome of that investigation was communicated to the complainantEastern Idaho Regional Medical Center appreciates the opportunity to review such concerns and thus improve the processes and care that we provide to our valued patientsIf you have any further concerns, please contact me at ###-###-####
Sent: Wednesday, September 28, 11:AMSubject: Complaint #***To whom it may concern,I have researched this issue Eastern Idaho Regional Medical Center (EIRMC) did not send the account of ***, *** * to collections That account was paid in full by 3rd party health
insurance, thus, eliminating any cause to send to collections The physician group, Intermountain Emergency Physicians (IEP), is an independent contractor that provides emergency physician staffing to the emergency room at EIRMC As such, IEP completes their billing and collections processes and practices independent of EIRMC EIRMC has no purview into those billing and collection practices An account established by ***, *** *, for services by Intermountain Emergency Physicians, is independent and separate from any account established by EIRMC I have provided a copy of the Revdex.com complaint to Intermountain Emergency Physicians, with a request that they investigate and reach out to ***, *** * to resolve any concerns and/or disputes Thank you, REric G*** (Rick), MS, MBA/HEthics & Compliance Officer / Risk MngrEastern Idaho Regional Medical CtrChanning Way, Idaho Falls, Idaho 83404W: 208-529-6460; C: ***; F: 208-529-
Dear *** ***, The Risk Management Department at Eastern Idaho Regional Medical Center (EIRMC) received notification of the complaint to Revdex.com with ID # ***EIRMC received similar complaints directly from the patient, the 1st arriving in September of EIRMC has completed a thorough
investigation and deemed care to be appropriateThe outcome of that investigation was communicated to the complainantEastern Idaho Regional Medical Center appreciates the opportunity to review such concerns and thus improve the processes and care that we provide to our valued patientsIf you have any further concerns, please contact me at ###-###-####
Revdex.com:
thank youI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
November 21, 2017Revdex.comStation Drive, Suite 222DuPont, WA 98327Dear *** ***,I received a notice from Revdex.com on complaint ID ***; the following is a response regarding the complaint:As mentioned in the consumer compliant, Eastern Idaho Regional Medical Center (EIRMC)
provided services to *** *** in August of ***’s insurance was billed after services were rendered and a balance was due from ***.EIRMC did not apply the contractual discount on her account and billed the remaining balance to *** rather than billing the appropriate amount due This mistake has been discovered and the appropriate steps taken to correct the mistake I have personal spoken with *** *** concerning the mistake and informed her of the correction. Sincerely,Mark B***Director Patient AccessEastern Idaho Regional Medical Center***@hcahealthcare.com
Complaint: ***I am rejecting this response because:
So there is no recourse? Just a statement of "EIRMC has complete a thorough investigation and deemed care to be appropriate"? Maybe if we saw a report of the investigation we could fill in the holes of where they have fallen short There are no resources for proper recourse with situations that may arise with EIRMC and this is to say the least concerning of the only major hospital in Idaho Falls
Sincerely,*** ***
***DOCUMENT ATTACHED*** May 5, 2017Revdex.com PO Box lOOODuPont, WA 98327Dear *** ***,I received a notice from Revdex.com on complaint ID ***, the following is a response regarding the complaint:Patient received an estimate of her financial responsibility for the services to
be rendered at Eastern Idaho Regional Medical Center (EIRMC) prior to her date of serviceThe estimate given was based on the information provided by the patient and the patient's physicianWhile we understand there are differences between estimates and what is actual at times, we strive to come as close as possible based on the information provided and historical data from other similarly rendered services.EIRMC did not balance bill patient as statedThere were multiple EOB's from the patient insurance (DMBA) that caused several transactions which caused an errorThe error was corrected and reflected on the patient account as of 5/4/EIRMC employee Mark B*** spoke with patient on the phone 5/4/to discuss complaint and resolved concerns and apologized for the misunderstanding on the hospital behalf. Mark B***Director Patient AccessEastern Idaho Regional Medical Center ***@hcahealthcare .com
November 21, 2017Revdex.comStation Drive, Suite 222DuPont, WA 98327Dear [redacted] ,I received a notice from Revdex.com on complaint ID [redacted] ; the following is a response regarding the complaint:As mentioned in the consumer compliant, Eastern Idaho Regional Medical Center (EIRMC) provided services to [redacted] in August of ***’s insurance was billed after services were rendered and a balance was due from ***.EIRMC did not apply the contractual discount on her account and billed the remaining balance to [redacted] rather than billing the appropriate amount due This mistake has been discovered and the appropriate steps taken to correct the mistake I have personal spoken with [redacted] concerning the mistake and informed her of the correctionSincerely,Mark B***Director Patient AccessEastern Idaho Regional Medical Center [redacted] @hcahealthcare.com
Dear [redacted] , The Risk Management Department at Eastern Idaho Regional Medical Center (EIRMC) received notification of the complaint to Revdex.com with ID # [redacted] EIRMC received similar complaints directly from the patient, the 1st arriving in September of EIRMC has completed a thorough investigation and deemed care to be appropriateThe outcome of that investigation was communicated to the complainantEastern Idaho Regional Medical Center appreciates the opportunity to review such concerns and thus improve the processes and care that we provide to our valued patientsIf you have any further concerns, please contact me at ###-###-####
Sent: Wednesday, September 28, 11:AMSubject: Complaint #***To whom it may concern,I have researched this issue Eastern Idaho Regional Medical Center (EIRMC) did not send the account of ***, *** * to collections That account was paid in full by 3rd party health
insurance, thus, eliminating any cause to send to collections The physician group, Intermountain Emergency Physicians (IEP), is an independent contractor that provides emergency physician staffing to the emergency room at EIRMC As such, IEP completes their billing and collections processes and practices independent of EIRMC EIRMC has no purview into those billing and collection practices An account established by ***, *** *, for services by Intermountain Emergency Physicians, is independent and separate from any account established by EIRMC I have provided a copy of the Revdex.com complaint to Intermountain Emergency Physicians, with a request that they investigate and reach out to ***, *** * to resolve any concerns and/or disputes Thank you, REric G*** (Rick), MS, MBA/HEthics & Compliance Officer / Risk MngrEastern Idaho Regional Medical CtrChanning Way, Idaho Falls, Idaho 83404W: 208-529-6460; C: ***; F: 208-529-
Dear *** ***, The Risk Management Department at Eastern Idaho Regional Medical Center (EIRMC) received notification of the complaint to Revdex.com with ID # ***EIRMC received similar complaints directly from the patient, the 1st arriving in September of EIRMC has completed a thorough
investigation and deemed care to be appropriateThe outcome of that investigation was communicated to the complainantEastern Idaho Regional Medical Center appreciates the opportunity to review such concerns and thus improve the processes and care that we provide to our valued patientsIf you have any further concerns, please contact me at ###-###-####
Revdex.com:
thank youI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
November 21, 2017Revdex.comStation Drive, Suite 222DuPont, WA 98327Dear *** ***,I received a notice from Revdex.com on complaint ID ***; the following is a response regarding the complaint:As mentioned in the consumer compliant, Eastern Idaho Regional Medical Center (EIRMC)
provided services to *** *** in August of ***’s insurance was billed after services were rendered and a balance was due from ***.EIRMC did not apply the contractual discount on her account and billed the remaining balance to *** rather than billing the appropriate amount due This mistake has been discovered and the appropriate steps taken to correct the mistake I have personal spoken with *** *** concerning the mistake and informed her of the correction. Sincerely,Mark B***Director Patient AccessEastern Idaho Regional Medical Center***@hcahealthcare.com
Complaint: ***I am rejecting this response because:
So there is no recourse? Just a statement of "EIRMC has complete a thorough investigation and deemed care to be appropriate"? Maybe if we saw a report of the investigation we could fill in the holes of where they have fallen short There are no resources for proper recourse with situations that may arise with EIRMC and this is to say the least concerning of the only major hospital in Idaho Falls
Sincerely,*** ***
***DOCUMENT ATTACHED*** May 5, 2017Revdex.com PO Box lOOODuPont, WA 98327Dear *** ***,I received a notice from Revdex.com on complaint ID ***, the following is a response regarding the complaint:Patient received an estimate of her financial responsibility for the services to
be rendered at Eastern Idaho Regional Medical Center (EIRMC) prior to her date of serviceThe estimate given was based on the information provided by the patient and the patient's physicianWhile we understand there are differences between estimates and what is actual at times, we strive to come as close as possible based on the information provided and historical data from other similarly rendered services.EIRMC did not balance bill patient as statedThere were multiple EOB's from the patient insurance (DMBA) that caused several transactions which caused an errorThe error was corrected and reflected on the patient account as of 5/4/EIRMC employee Mark B*** spoke with patient on the phone 5/4/to discuss complaint and resolved concerns and apologized for the misunderstanding on the hospital behalf. Mark B***Director Patient AccessEastern Idaho Regional Medical Center ***@hcahealthcare .com