Adam’s Moving broke my t.vAs instructed by company, I sent them three pictures clearly demonstrating the exterior damage to the screen and when t.v, is turned in, the damage visible across the entire screen They said “I can’t see the damage to the screen!” This is incredulous to me! Damaged area is clearly delineatedWhat a rip off using this companyI thought their reputation would handle this complaint in a respectful mannerI was so wrong!
Complaint: [redacted] I am rejecting this response because:The business has not addressed the underlying complaint The manner in which they handled our move appears to be in violation of the following provisions of the Washington Administrative Code:WAC 480-15-630:(3): ...The customer must accept and sign the supplemental estimate prior to additional work being performed.(8): All written estimates must be signed and dated by both the carrier and customer prior to the moveIf the carrier completes the estimate on the day of the move, the carrier may not charge the customer for travel time to the point of origin or the time spent completing the estimate.WAC 480-15-660(2) When providing a supplemental estimate, a carrier may not apply a higher rate to the articles and services identified in the original estimate...(4) The carrier and the customer must sign the supplemental estimate prior to the additional work being performed.Our complaint focuses mainly on WAC 480-15-(2), as we did not change the scope of the move after it began The other provisions are also pertinent because the crew ceased work on the second day until we signed a new estimate (despite the fact that the move was well underway and a significant portion of our goods were loaded into the moving vehicle).Sincerely, [redacted]
We've offered to settle this matter many, many times They received an informal finding to their informal complaint from the UTC regarding the "overcharge" If they want to make a formal complaint, I will gladly appear with my lawyer in Olympia and we can let an administrative law judge determine who is right I've responded very timely to their emails as well as from some paralegal sending us threatening emails as well We have already sent out a furniture repair professional to their home to fix a few dings We are trying to resolve this matter They refused to sign a non disclosure agreement for payment in full and a release of liability because they think they are owed over a 1,for being "overcharged" Their case hinges on a technicality with the UTC that I will absolutely win, should they choose to file a formal complaint and meet me in Olympia We have offered to pay for the damages in full, try and resolve this Regarding the money the [redacted] owe Adam's Moving Service: They never paid our bill from 7/25/for hours of work at per hour: I fully intend to pursue all avenues available to me to collect on that delinquent bill
We hired Adams Moving for a move from a condo in Madison Park to a storage unit in BallardThe move commenced on 7/25/We previously filed a separate complaint regarding the amount we were charged for the move itselfWe also filed a complaint with the Washington Utilities and Transportation Commission (UTC), which found in our favor, and also made us aware of the company's previous track record of non-compliance (results of that investigation can be found on the UTC website: https://www.utc.wa.gov/docs/Pages/DocketLookup.aspx?FilingID=***)THIS COMPLAINT COVERS A SEPARATE ISSUE, which has become a related one due to the company's handling of the situation - Adam's Moving has unethically and unlawfully refused to compensate us for damage his employees caused to our possessions during the course of the move, despite the fact that we purchased full Loss and Damage (Valuation) protection - Replacement Cost Coverage, with no DeductibleThe company has refused to reimburse us the
Complaint: ***I am rejecting this response because:The business has not
addressed the underlying complaint. The manner in which they handled our move appears to be in violation of the following provisions of the Washington Administrative Code:WAC 480-15-630:(3): ...The customer must accept and sign the supplemental estimate prior to additional work being performed.(8): All written estimates must be signed and dated by both the carrier and customer prior to the moveIf the carrier completes the estimate on the day of the move, the carrier may not charge the customer for travel time to the point of origin or the time spent completing the estimate.WAC 480-15-660(2) When providing a supplemental estimate, a carrier may not apply a higher rate to the articles and services identified in the original estimate...(4) The carrier and the customer must sign the supplemental estimate prior to the additional work being performed.Our complaint focuses mainly on WAC 480-15-(2), as we did not change the scope of the move after it began. The other provisions are also pertinent because the crew ceased work on the second day until we signed a new estimate (despite the fact that the move was well underway and a significant portion of our goods were loaded into the moving vehicle).Sincerely,*** ***
Adam’s Moving broke my t.vAs instructed by company, I sent them three pictures clearly demonstrating the exterior damage to the screen and when t.v, is turned in, the damage visible across the entire screen
They said “I can’t see the damage to the screen!” This is incredulous to me! Damaged area is clearly delineatedWhat a rip off using this companyI thought their reputation would handle this complaint in a respectful mannerI was so wrong!
We've offered to settle this matter many, many times They received an informal finding to their informal complaint from the UTC regarding the "overcharge" If they want to make a formal complaint, I will gladly appear with my lawyer in Olympia and we can let an administrative law judge
determine who is right I've responded very timely to their emails as well as from some paralegal sending us threatening emails as well We have already sent out a furniture repair professional to their home to fix a few dings We are trying to resolve this matter They refused to sign a non disclosure agreement for payment in full and a release of liability because they think they are owed over a 1,for being "overcharged"
Their case hinges on a technicality with the UTC that I will absolutely win, should they choose to file a formal complaint and meet me in Olympia We have offered to pay for the damages in full, try and resolve this Regarding the money the *** owe Adam's Moving Service: They never paid our bill from 7/25/for hours of work at per hour: I fully intend to pursue all avenues available to me to collect on that delinquent bill
First, let me start by saying that up until my most recent move, both my fiancé and I were huge proponents of Adams moving We have utilized their services times now and have recommended them to several of our friends in the area In short, we have contributed to their bottom line in a real way However, after this last move and the horrible experience we had with Adams, our stance has changed in a complete
We moved from our house in Capitol Hill to our new home in Ballard The houses are comparable in size and had pretty good access for their trucks all things considered We were originally quoted just over a $1,for the move, which was right in line with our other moves
On the day of the move, our crew showed up a half an hour late and after walking the house made it clear that they had under estimated the amount of resources need to complete our move They called in a second crew and truck, who showed up hours later The total cost ended up being over $2,and had we known that, we could/would have looked into alternatives
During our moving process, two members of the crew damaged two walls in our old house, to the point where I had plaster over the dents and marks due to their depth and severity
Fast-forward hours later, our belongings had been all moved into our new home We slowly started to discover that a number of our belongings had been damaged including a 65” flat screen TV, and our antique mahogany buffet At this point I got in touch with the owner (***) and started to discussing the compensation process, thinking would be similar to home owners/renters insurance This was a huge mistake
The basic coverage on their estimate form provided a compensation of cents per pound And for items like the TV and buffet, they are not even covered at all This was all listed on the fine print on the back of their estimate form Mind you, both of these items cost well $2,each I made a final pitch to *** asking for $1300+ to replace the TV and to repair the buffet He scoffed at that request and basically told me to pound sand It was at that point where we lost all faith in this company
I think it goes without saying the inherent understanding in this business transaction is that as a professional moving company, that the company is responsible for transporting your belongings safely and that they are returned to you in the same state you left them If items get broken, then as a professional moving company, they should be replaced
So the moral of the story here is find a company that will stand behind services and step up to the plate when things go wrong…because that isn’t Adam’s moving
Complaint: ***I am rejecting this response because: complaint remains unresolved per previous commentsBusiness is correct in stating that a complaint has also been filed with the ***. Sincerely,*** & *** ***
Revdex.com:The business has reached out to me with a suggested resolution (in reference to complaint ID ***), and this resolution is satisfactory to meSincerely, ***
We are within our rights to provide a supplemental estimate on the day of the move, at any time We did that and was signed off on We will resolve the two broken plates but there will be no refund
Adam’s Moving broke my t.vAs instructed by company, I sent them three pictures clearly demonstrating the exterior damage to the screen and when t.v, is turned in, the damage visible across the entire screen They said “I can’t see the damage to the screen!” This is incredulous to me! Damaged area is clearly delineatedWhat a rip off using this companyI thought their reputation would handle this complaint in a respectful mannerI was so wrong!
Complaint: [redacted] I am rejecting this response because:The business has not addressed the underlying complaint The manner in which they handled our move appears to be in violation of the following provisions of the Washington Administrative Code:WAC 480-15-630:(3): ...The customer must accept and sign the supplemental estimate prior to additional work being performed.(8): All written estimates must be signed and dated by both the carrier and customer prior to the moveIf the carrier completes the estimate on the day of the move, the carrier may not charge the customer for travel time to the point of origin or the time spent completing the estimate.WAC 480-15-660(2) When providing a supplemental estimate, a carrier may not apply a higher rate to the articles and services identified in the original estimate...(4) The carrier and the customer must sign the supplemental estimate prior to the additional work being performed.Our complaint focuses mainly on WAC 480-15-(2), as we did not change the scope of the move after it began The other provisions are also pertinent because the crew ceased work on the second day until we signed a new estimate (despite the fact that the move was well underway and a significant portion of our goods were loaded into the moving vehicle).Sincerely, [redacted]
Customer has already submitted a complaint with [redacted] who regulates moving companies I sent all our documents to [redacted] for their review
We've offered to settle this matter many, many times They received an informal finding to their informal complaint from the UTC regarding the "overcharge" If they want to make a formal complaint, I will gladly appear with my lawyer in Olympia and we can let an administrative law judge determine who is right I've responded very timely to their emails as well as from some paralegal sending us threatening emails as well We have already sent out a furniture repair professional to their home to fix a few dings We are trying to resolve this matter They refused to sign a non disclosure agreement for payment in full and a release of liability because they think they are owed over a 1,for being "overcharged" Their case hinges on a technicality with the UTC that I will absolutely win, should they choose to file a formal complaint and meet me in Olympia We have offered to pay for the damages in full, try and resolve this Regarding the money the [redacted] owe Adam's Moving Service: They never paid our bill from 7/25/for hours of work at per hour: I fully intend to pursue all avenues available to me to collect on that delinquent bill
We hired Adams Moving for a move from a condo in Madison Park to a storage unit in BallardThe move commenced on 7/25/We previously filed a separate complaint regarding the amount we were charged for the move itselfWe also filed a complaint with the Washington Utilities and Transportation Commission (UTC), which found in our favor, and also made us aware of the company's previous track record of non-compliance (results of that investigation can be found on the UTC website: https://www.utc.wa.gov/docs/Pages/DocketLookup.aspx?FilingID=***)THIS COMPLAINT COVERS A SEPARATE ISSUE, which has become a related one due to the company's handling of the situation - Adam's Moving has unethically and unlawfully refused to compensate us for damage his employees caused to our possessions during the course of the move, despite the fact that we purchased full Loss and Damage (Valuation) protection - Replacement Cost Coverage, with no DeductibleThe company has refused to reimburse us the
Complaint: ***I am rejecting this response because:The business has not
addressed the underlying complaint. The manner in which they handled our move appears to be in violation of the following provisions of the Washington Administrative Code:WAC 480-15-630:(3): ...The customer must accept and sign the supplemental estimate prior to additional work being performed.(8): All written estimates must be signed and dated by both the carrier and customer prior to the moveIf the carrier completes the estimate on the day of the move, the carrier may not charge the customer for travel time to the point of origin or the time spent completing the estimate.WAC 480-15-660(2) When providing a supplemental estimate, a carrier may not apply a higher rate to the articles and services identified in the original estimate...(4) The carrier and the customer must sign the supplemental estimate prior to the additional work being performed.Our complaint focuses mainly on WAC 480-15-(2), as we did not change the scope of the move after it began. The other provisions are also pertinent because the crew ceased work on the second day until we signed a new estimate (despite the fact that the move was well underway and a significant portion of our goods were loaded into the moving vehicle).Sincerely,*** ***
Adam’s Moving broke my t.vAs instructed by company, I sent them three pictures clearly demonstrating the exterior damage to the screen and when t.v, is turned in, the damage visible across the entire screen
They said “I can’t see the damage to the screen!” This is incredulous to me! Damaged area is clearly delineatedWhat a rip off using this companyI thought their reputation would handle this complaint in a respectful mannerI was so wrong!
We've offered to settle this matter many, many times They received an informal finding to their informal complaint from the UTC regarding the "overcharge" If they want to make a formal complaint, I will gladly appear with my lawyer in Olympia and we can let an administrative law judge
determine who is right I've responded very timely to their emails as well as from some paralegal sending us threatening emails as well We have already sent out a furniture repair professional to their home to fix a few dings We are trying to resolve this matter They refused to sign a non disclosure agreement for payment in full and a release of liability because they think they are owed over a 1,for being "overcharged"
Their case hinges on a technicality with the UTC that I will absolutely win, should they choose to file a formal complaint and meet me in Olympia We have offered to pay for the damages in full, try and resolve this Regarding the money the *** owe Adam's Moving Service: They never paid our bill from 7/25/for hours of work at per hour: I fully intend to pursue all avenues available to me to collect on that delinquent bill
Customer has already submitted a complaint with *** who regulates moving companies I sent all our documents to *** for their review
First, let me start by saying that up until my most recent move, both my fiancé and I were huge proponents of Adams moving We have utilized their services times now and have recommended them to several of our friends in the area In short, we have contributed to their bottom line in a real way However, after this last move and the horrible experience we had with Adams, our stance has changed in a complete
We moved from our house in Capitol Hill to our new home in Ballard The houses are comparable in size and had pretty good access for their trucks all things considered We were originally quoted just over a $1,for the move, which was right in line with our other moves
On the day of the move, our crew showed up a half an hour late and after walking the house made it clear that they had under estimated the amount of resources need to complete our move They called in a second crew and truck, who showed up hours later The total cost ended up being over $2,and had we known that, we could/would have looked into alternatives
During our moving process, two members of the crew damaged two walls in our old house, to the point where I had plaster over the dents and marks due to their depth and severity
Fast-forward hours later, our belongings had been all moved into our new home We slowly started to discover that a number of our belongings had been damaged including a 65” flat screen TV, and our antique mahogany buffet At this point I got in touch with the owner (***) and started to discussing the compensation process, thinking would be similar to home owners/renters insurance This was a huge mistake
The basic coverage on their estimate form provided a compensation of cents per pound And for items like the TV and buffet, they are not even covered at all This was all listed on the fine print on the back of their estimate form Mind you, both of these items cost well $2,each I made a final pitch to *** asking for $1300+ to replace the TV and to repair the buffet He scoffed at that request and basically told me to pound sand It was at that point where we lost all faith in this company
I think it goes without saying the inherent understanding in this business transaction is that as a professional moving company, that the company is responsible for transporting your belongings safely and that they are returned to you in the same state you left them If items get broken, then as a professional moving company, they should be replaced
So the moral of the story here is find a company that will stand behind services and step up to the plate when things go wrong…because that isn’t Adam’s moving
Complaint: ***I am rejecting this response because: complaint remains unresolved per previous commentsBusiness is correct in stating that a complaint has also been filed with the ***. Sincerely,*** & *** ***
Revdex.com:The business has reached out to me with a suggested resolution (in reference to complaint ID ***), and this resolution is satisfactory to meSincerely, ***
We are within our rights to provide a supplemental estimate on the day of the move, at any time We did that and was signed off on We will resolve the two broken plates but there will be no refund