Mr [redacted] brought infour carburetors on April for a [redacted] motorcycle to be cleanedWe disassembled the carburetors , cleaned carbs which had fine rust in them, replaced float needles and installed new carb bowl gaskets as requested Mr [redacted] picked up his carburetors on April 30th On May Mr [redacted] called stating that we did not clean the carb, We had Mr [redacted] speak with the mechanic who performed the work, who told him to bring back the carbs so we can inspect themMr [redacted] called back again stating he removed the carbs from the motorcycle and disassembled carbs stating again we did not clean them and we also put the wrong carb bowl gaskets on We questioned him on what procedures he performed on cleaning his gas tank and flushing the system to clean out the rust, which he could not answerWe again asked him to bring his carbs back to us and we would take a look at themMr [redacted] did not bring the carbs back The carburetors were cleaned and parts were replaced, we have the old parts hereIf the customer did not perform the proper procedure in cleaning his gas tank and cleaning out gas lines before running his motorcycle the rust and debris is going to clog the carburetors again We guarantee our work,We need to see the carburetor's so we can examine what the actual problem isThe customer is requesting a refundWe think we have done everything possible to satisfy Mr [redacted] and we are not going to issue a refund at this point
Mr [redacted] brought infour carburetors on April for a [redacted] motorcycle to be cleanedWe disassembled the carburetors , cleaned carbs which had fine rust in them, replaced float needles and installed new carb bowl gaskets as requested Mr [redacted] picked up his carburetors on April 30th On May Mr [redacted] called stating that we did not clean the carb, We had Mr [redacted] speak with the mechanic who performed the work, who told him to bring back the carbs so we can inspect themMr [redacted] called back again stating he removed the carbs from the motorcycle and disassembled carbs stating again we did not clean them and we also put the wrong carb bowl gaskets on We questioned him on what procedures he performed on cleaning his gas tank and flushing the system to clean out the rust, which he could not answerWe again asked him to bring his carbs back to us and we would take a look at themMr [redacted] did not bring the carbs back The carburetors were cleaned and parts were replaced, we have the old parts hereIf the customer did not perform the proper procedure in cleaning his gas tank and cleaning out gas lines before running his motorcycle the rust and debris is going to clog the carburetors again We guarantee our work,We need to see the carburetor's so we can examine what the actual problem isThe customer is requesting a refundWe think we have done everything possible to satisfy Mr [redacted] and we are not going to issue a refund at this point