Adamis Towing and Recovery

On December *, at *:15am my daughter, [redacted] , was in a three car accident which resulted to be her fault because she was the third carThe first car in front of the second car made a short stop during traffic in the lane instead of merging into the left lane to where she could make a left into a bankThis caused my daughter not able to see since there were no signal lights on that first car and it was a straight away lane with a merging lane to the left of their laneWith that, my daughter slammed on the breaks and the car continued moving causing her to hit the car in frontShe was taken to the hospital to be evaluated due to her air bag being deployed and some bleeding and burnsShe has AAA but at the time of the accident it didn’t occur to her because of her state of mindAt no time was she asked if she had coverage for a tow truck or if she wanted to call a tow truckBeing that she was taken away by an ambulance it was decided by the state trooper to call a truck towing company to haul her car away which arrived minutes after the trooper arrivedMy daughter asked the police officer on the scene if she could get her driver’s license and insurance back before leaving the scene of the accident but the officer said that she would give it to her at the hospitalMy husband went to the hospital to make sure our daughter was okayThey both came home that same day of the incident and later went to Goshen at Adamis Towing And Recovery around closing time which is 4pm on Wednesdays, where the car was being held, to get some belongings that she needed from her carAt the towing company my husband spoke to the receptionist, Tom, and told him that AAA would pick up the car the next day in the morning so that it could be sent to a shop for repairMy husband then asked how much it would be for keeping the car for the two days and the receptionist replied “$728.76.” My husband then asked “why are we being charged so much for just two days?” The receptionist replied that they are in a contract with the state policeWhat was charged on the receipt are as followed: Mileage ($96), Hook ($165), Storage ($65/day$for 2nd day pick up), Labor ($75+ 65= $140), Materials, ($18), Lot ($75), Admin Fee ($50), Tax ($54.76), all totaling to $The towing company is only miles from the incidentHow are consumers being charged such astronomical prices without having a cap price?!? What happens if you do not have that type of money to get your car out the lot with those high charges?!? After receiving the fee for storage, my husband paid it at 3:53pm that Wednesday to avoid other issuesThe car was not held in storage for such a long timeThey keep your car to sell for parts or be put in for auctionConsumers that cannot afford to retrieve the car losesThis company is scamming consumersAlthough I am not asking for my money back, I am very displeased about how this situation was handled for my daughterI will not be using this towing company againAs a customer I am giving my feedback on the ridiculous pricing this company is chargingThere are many negative reviews online about this company and something should be done before it happens to the next customerI am sure they receive many negative feedbacks on their web page but they only post the positive feedbacks for cover up as stated on their website, “ [redacted] ” Their website should be open for all types of feedback for customers to be aware or compare their searches for a better experience

The business has responded. Please see below: We towed the vehicle at the request of the [redacted] Police Department at the rates with they(the [redacted] Police) are... contracted at. Per standard operating procedure the vehicle needed to be towed as it was involved in a multi-car motor vehicle accident. Also per operating procedure we will take vehicles from the scene of accidents to the owner's desired repair or storage facility. The owner requested the vehicle towed to an un-affiliated shop that was closed for business. We refused to leave the vehicle unattended at a shop closed for business without prior arrangements or secure over-night lot. After the vehicle owner's desired repair facility resumed normal business activity on December **, 2014 we were able to tow the Geo Prizm out for repairs at the owner's request. In good faith, we allowed this shop, [redacted] 's [redacted] , NY to receive the invoice and vehicle pending payment from the owner of the vehicle, [redacted] . It was made understood [redacted] would make good on the tow bills pending an insurance claim OR she would pay "out of pocket" directly with [redacted] 's Autobody who would then settle the account with us. After a week without hearing back from either [redacted] 's or the [redacted] 's we contacted [redacted] 's who informed us that the [redacted] 's informed his office they were still waiting on insurance. [redacted] 's now, who were simply just to collect the bill on our behalf for the tow and storage for services rendered to the [redacted] 's, are getting excuses and delays. We sent the [redacted] 's a certified notice demanding they make immediate payment for the services they received as a result of conversations we had with [redacted] 's regarding delays in payment and the conversations had regarding the storage discrepancy we had with the owners. This notice had the 2 invoice numbers and the total due for the services rendered 12/ [redacted] and 12/ [redacted] that totaled $710.00. Again we did address the [redacted] 's concerns about the storage and informed them under no circumstances do we leave vehicles with businesses that are closed and as we are contracted to clear the roadway by authorization of the police of obstructing vehicles procedure and policy is to bring the vehicle back to our lot which is subject to those published and contracted storage charges. We shortly after sending that notice received a check from the [redacted] 's in the amount of 450.00 at our offices via standard postal mail. This $450.00 check did not satisfy any of the exact invoices totals and under the memo line had both invoice numbers listed. The original accident tow from 1214 was [redacted] totaling $225.00 and then the owners request to tow from our facility to [redacted] 's Auto Body on 1214 was [redacted] and totaled $485.00. We contacted [redacted] 's who is becoming increasingly frustrated with being a middleman to our services to find out if the [redacted] 's had paid him any additional funds. [redacted] 's claims he has not received any other monies or arrangements from the [redacted] 's and the [redacted] 's had informed him they satisfied their balance with us directly in full. We followed up with the [redacted] 's again and further argued standard operating procedure and storage fees as well as took the time to repeatedly explain we do not offer charge accounts for motor vehicle accidents to shops for these very reasons. At the end of this conversation it was concluded that [redacted] or [redacted] would come to our offices before Friday January ** to make payment in full. We explained we were not cashing the check the previously issued us as the payment amount was not in full. Even today 2/*/15 we spoke with the [redacted] 's who continued to assure us that "the check is in the mail". We are to expect payment in full for the services rendered no later than Friday February *, 2015 otherwise we are filling a report with the sheriffs department for theft of services.

The business has responded.  Please see below:
We towed the vehicle at the request of the [redacted] Police Department at the rates with they(the [redacted] Police) are...

contracted at. Per standard operating procedure the vehicle needed to be towed as it was involved in a multi-car motor vehicle accident. Also per operating procedure we will take vehicles from the scene of accidents to the owner's desired repair or storage facility. The owner requested the vehicle towed to an un-affiliated shop that was closed for business. We refused to leave the vehicle unattended at a shop closed for business without prior arrangements or secure over-night lot. After the vehicle owner's desired repair facility resumed normal business activity on December **, 2014 we were able to tow the Geo Prizm out for repairs at the owner's request. In good faith, we allowed this shop, [redacted]'s [redacted], NY to receive the invoice and vehicle pending payment from the owner of the vehicle, [redacted]. It was made understood [redacted] would make good on the tow bills pending an insurance claim OR she would pay "out of pocket" directly with [redacted]'s Autobody who would then settle the account with us. After a week without hearing back from either [redacted]'s or the [redacted]'s we contacted [redacted]'s who informed us that the [redacted]'s informed his office they were still waiting on insurance. [redacted]'s now, who were simply just to collect the bill on our behalf for the tow and storage for services rendered to the [redacted]'s, are getting excuses and delays. We sent the [redacted]'s a certified notice demanding they make immediate payment for the services they received as a result of conversations we had with [redacted]'s regarding delays in payment and the conversations had regarding the storage discrepancy we had with the owners. This notice had the 2 invoice numbers and the total due for the services rendered 12/** and 12/** that totaled $710.00. Again we did address the [redacted]'s concerns about the storage and informed them under no circumstances do we leave vehicles with businesses that are closed and as we are contracted to clear the roadway by authorization of the police of obstructing vehicles procedure and policy is to bring the vehicle back to our lot which is subject to those published and contracted storage charges. We shortly after sending that notice received a check from the [redacted]'s in the amount of 450.00 at our offices via standard postal mail. This $450.00 check did not satisfy any of the exact invoices totals and under the memo line had both invoice numbers listed. The original accident tow from 12/**/14 was [redacted] totaling $225.00 and then the owners request to tow from our facility to [redacted]'s Auto Body on 12/**/14 was [redacted] and totaled $485.00. We contacted [redacted]'s who is becoming increasingly frustrated with being a middleman to our services to find out if the [redacted]'s had paid him any additional funds. [redacted]'s claims he has not received any other monies or arrangements from the [redacted]'s and the [redacted]'s had informed him they satisfied their balance with us directly in full. We followed up with the [redacted]'s again and further argued standard operating procedure and storage fees as well as took the time to repeatedly explain we do not offer charge accounts for motor vehicle accidents to shops for these very reasons. At the end of this conversation it was concluded that [redacted] or [redacted] would come to our offices before Friday January ** to make payment in full. We explained we were not cashing the check the previously issued us as the payment amount was not in full. Even today 2/*/15 we spoke with the [redacted]'s who continued to assure us that "the check is in the mail". We are to expect payment in full for the services rendered no later than Friday February *, 2015 otherwise we are filling a report with the sheriffs department for theft of services.

On December *, 2015 at *:15am my daughter, [redacted], was in a three car accident which resulted to be her fault because she was the third car. The first car in front of the second car made a short stop during traffic in the lane instead of merging into the left lane to where she could make a left into a bank. This caused my daughter not able to see since there were no signal lights on that first car and it was a straight away lane with a merging lane to the left of their lane. With that, my daughter slammed on the breaks and the car continued moving causing her to hit the car in front. She was taken to the hospital to be evaluated due to her air bag being deployed and some bleeding and burns. She has AAA but at the time of the accident it didn’t occur to her because of her state of mind. At no time was she asked if she had coverage for a tow truck or if she wanted to call a tow truck. Being that she was taken away by an ambulance it was decided by the state trooper to call a truck towing company to haul her car away which arrived minutes after the trooper arrived. My daughter asked the police officer on the scene if she could get her driver’s license and insurance back before leaving the scene of the accident but the officer said that she would give it to her at the hospital. My husband went to the hospital to make sure our daughter was okay. They both came home that same day of the incident and later went to Goshen at Adamis Towing And Recovery around closing time which is 4pm on Wednesdays, where the car was being held, to get some belongings that she needed from her car. At the towing company my husband spoke to the receptionist, Tom, and told him that AAA would pick up the car the next day in the morning so that it could be sent to a shop for repair. My husband then asked how much it would be for keeping the car for the two days and the receptionist replied “$728.76.” My husband then asked “why are we being charged so much for just two days?” The receptionist replied that they are in a contract with the state police. What was charged on the receipt are as followed: Mileage ($96), Hook ($165), Storage ($65/day. $130 for 2nd day pick up), Labor ($75+ 65= $140), Materials, ($18), Lot ($75), Admin Fee ($50), Tax ($54.76), all totaling to $728.76. The towing company is only 7.6 miles from the incident. How are consumers being charged such astronomical prices without having a cap price?!? What happens if you do not have that type of money to get your car out the lot with those high charges?!? After receiving the fee for storage, my husband paid it at 3:53pm that Wednesday to avoid other issues. The car was not held in storage for such a long time. They keep your car to sell for parts or be put in for auction. Consumers that cannot afford to retrieve the car loses. This company is scamming consumers. Although I am not asking for my money back, I am very displeased about how this situation was handled for my daughter. I will not be using this towing company again. As a customer I am giving my feedback on the ridiculous pricing this company is charging. There are many negative reviews online about this company and something should be done before it happens to the next customer. I am sure they receive many negative feedbacks on their web page but they only post the positive feedbacks for cover up as stated on their website, “[redacted]” Their website should be open for all types of feedback for customers to be aware or compare their searches for a better experience.

Review: received towing services from company but company billed a third party rather then me the consumer direct. because another party was responsible for the invoice, I was unable to discuss and adjust inflated, extra and incorrect fees. even though the money was ultimately paid from my coffers.Desired Settlement: complaint on file with Revdex.com to alert other consumers of unfair billing practices

Business

Response:

The business has responded. Please see below:We towed the vehicle at the request of the [redacted] Police Department at the rates with they(the [redacted] Police) are contracted at. Per standard operating procedure the vehicle needed to be towed as it was involved in a multi-car motor vehicle accident. Also per operating procedure we will take vehicles from the scene of accidents to the owner's desired repair or storage facility. The owner requested the vehicle towed to an un-affiliated shop that was closed for business. We refused to leave the vehicle unattended at a shop closed for business without prior arrangements or secure over-night lot. After the vehicle owner's desired repair facility resumed normal business activity on December **, 2014 we were able to tow the Geo Prizm out for repairs at the owner's request. In good faith, we allowed this shop, [redacted]'s [redacted], NY to receive the invoice and vehicle pending payment from the owner of the vehicle, [redacted]. It was made understood [redacted] would make good on the tow bills pending an insurance claim OR she would pay "out of pocket" directly with [redacted]'s Autobody who would then settle the account with us. After a week without hearing back from either [redacted]'s or the [redacted]'s we contacted [redacted]'s who informed us that the [redacted]'s informed his office they were still waiting on insurance. [redacted]'s now, who were simply just to collect the bill on our behalf for the tow and storage for services rendered to the [redacted]'s, are getting excuses and delays. We sent the [redacted]'s a certified notice demanding they make immediate payment for the services they received as a result of conversations we had with [redacted]'s regarding delays in payment and the conversations had regarding the storage discrepancy we had with the owners. This notice had the 2 invoice numbers and the total due for the services rendered 12/** and 12/** that totaled $710.00. Again we did address the [redacted]'s concerns about the storage and informed them under no circumstances do we leave vehicles with businesses that are closed and as we are contracted to clear the roadway by authorization of the police of obstructing vehicles procedure and policy is to bring the vehicle back to our lot which is subject to those published and contracted storage charges. We shortly after sending that notice received a check from the [redacted]'s in the amount of 450.00 at our offices via standard postal mail. This $450.00 check did not satisfy any of the exact invoices totals and under the memo line had both invoice numbers listed. The original accident tow from 12/**/14 was [redacted] totaling $225.00 and then the owners request to tow from our facility to [redacted]'s Auto Body on 12/**/14 was [redacted] and totaled $485.00. We contacted [redacted]'s who is becoming increasingly frustrated with being a middleman to our services to find out if the [redacted]'s had paid him any additional funds. [redacted]'s claims he has not received any other monies or arrangements from the [redacted]'s and the [redacted]'s had informed him they satisfied their balance with us directly in full. We followed up with the [redacted]'s again and further argued standard operating procedure and storage fees as well as took the time to repeatedly explain we do not offer charge accounts for motor vehicle accidents to shops for these very reasons. At the end of this conversation it was concluded that [redacted] or [redacted] would come to our offices before Friday January ** to make payment in full. We explained we were not cashing the check the previously issued us as the payment amount was not in full. Even today 2/*/15 we spoke with the [redacted]'s who continued to assure us that "the check is in the mail". We are to expect payment in full for the services rendered no later than Friday February *, 2015 otherwise we are filling a report with the sheriffs department for theft of services.