Adams Air Care Air Conditioning & Heating Company Reviews (1)
Adams Air Care Air Conditioning & Heating Company Rating
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Adams Air Care is one of the HVAC Vendors forFidelity Home Warranty. We received a work order from Fidelity thatindicated that the Week's were having problems with their air conditioner.The Technician diagnosed the system and worked through Fidelity to getapproval to install a new air...
conditioning system. Fidelity orders theequipment when air conditioners are approved. Initially a Carrier Systemwas ordered but it was determined that Carrier did not have the condensing unitin stock and it would have taken an additional week for the out of stockcomponent to be delivered to the parts house in San Antonio. At thatpoint the Adams Air Care Owner suggested to Fidelity that Goodman equipment beordered as it is comparable and would more expediently resolve the Week's airconditioning problem.Mr. [redacted] called and spoke to the owner at the beginning ofthe week when the equipment that Fidelity ordered had not come in yet. The owner told Mr. [redacted] that Thursday was penciled in but would bedependent upon when the equipment was received. On Tuesday, 6/15/2015,Mr. [redacted] called the office staff and indicated that Wednesday, 6/17/2015,would be a better possible day because Thursday his wife had a job interviewand Friday they were going out of town. The office staff member told Mr.[redacted] that the message would be passed on but it would be unlikely thatWednesday was possible as it was the next day and offered that thetechnicians do work on Saturday. Mr. [redacted] said that he did not know whatwas happening on their calendar on Saturday so he did not know if that wouldwork out.Due to the heat wave during the week, other customerscontinued to be scheduled. Equipment Installations are only scheduledafter the equipment arrives at the parts house and customers are scheduled inthe first available schedule at that time. When the Equipment did come inthe first available day on the Adams Air Care Schedule that matched the [redacted]'availability was Saturday, 6/20/2015. Therefore, the installation wasscheduled for Saturday, 6/20/2015.