Adams & Co

Automax has been in contact and had several conversations with customers Automax is working with customer to resolve situation This is one of the many problems due to Oklahoma Tax Commission trying to enforce increase in tax BEFORE July 1st sales dates Everything OTC sent dealers and was on their website, stated sales transactions on cars before July 1st would be exempt from increase Automax will rectify situation with customer and have communicated this and customers have agreed with our plan of resolution Automax considers this complaint closed but are still working to resolve issue with OTC>

Customer has been in direct contact with Automax Dodge Chrysler Jeep Service Manager To reiterate what was conveyed, Automax will be glad to service vehicle if malfunctions occur while in dealer possession Service Manager explained this to customer and advised to call roadside assistance in vehicle again malfunctions To have roadside assistance tow vehicle to dealership so dealer can then document and ask for warranty to cover repairs Bottom line is Automax regrets customer dissatisfaction but without vehicle exhibiting issues while in possession there is no warranty assistance As far as fuel, dealer will refill any used portion while in possession

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Contact Name and Title: [redacted] ***/Corporate Mgr Contact Phone: XXXXXXXXXX Automax regrets customer dissatisfaction with transaction and as result we are willing to offer the followingCustomer had extreme negative equity in his trade in As a result, Automax was unable to get full amount financed which initially included tag, title and licenseThis amount was estimated and communicated to be $1,However since Automax was unable to gain approval for both over-allowance AND TT&L, as a act of Goodwill and customer satisfaction, Automax will offer customer $This offer is no admission of wrong doing but in effort to assist customer financially Please let me know if customer is willing to accept Automax's offer and I will have check mailed to address on file Thank you and I can be reached at phone number provided should further discussion be needed Sincerely, [redacted] Automax Auto Group Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) will accept.but if I didn't want tt@l payed for I would not have had it in the 1st contract.unhappy that 2nd contract was changed without telling me.this feels like a bait and switch.automax ought to man up and honor what they said they would do.if all they said was true and was explained to me when I came in to sign the 2nd contract I would not have bought the car as I told everybody that I was dealing with that i'm on a fixed income and could not afford a 1,for the tt@l thats why they were to pay for it.it,s a shame that a company like automax would put a hardship on a year old when all they have to do is the right thing and stand behind their word.this put's the dealership in a bad light for other people to see

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Contact Name and Title: [redacted] ***, Corp Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@automaxok.com Automax Hyundai and customer have mutually agreed to cancel attempted transactionCar was retrieved and returned to dealer, 'releases' signed saying neither party is owed anything furtherAutomax regrets any dissatisfaction and wishes cancellation resolves and completes dealings on said contractShould additional information be required or further customer inquiry be needed, please contact me directly Regards, [redacted] Automax Auto Group XXX-XXX-XXXX