June 12, 2015Dear [redacted] , Please accept this letter as follto the referenced ID aboveI was unable to reply via the internet due to encryption software that the bank uses as it blocked my availabilityI talked with the referenced customer on Monday, June and Wednesday, June 10, to better understand her concernsWe discussed the first two items listed in the complaint and she is reviewing her statement as it appears that these items were paid prior to the account being closedIn reference to the [redacted] back item a check was provided to the customer for her to pick up at one of our retail offices that she specifiedI followed up with the office and the check was picked up and I mailed a letter to the customer on Friday, June 12, following up on our conversations and making sure that everything has been handled that she had concerns with.If you need any additional information or have any questions, I can be reached at [redacted] Sincerely yours,Cara Lynn CCompliance Officer
June 19, 2015Dear *** ***,Please accept this letter as follto the referenced ID aboveI am unable to reply via the internet due to encryption software that the bank uses as it blocks my availability.As of June 19, 2015, I have sent a letter to the *** ***, along with the April, May and June statements outlining the two items that she is disputingI have advised her to contact me personally if she has any additional questions so we can resolve her concerns.If you need any additional information or have any questions, I can be reached at ###-###-####.Sincerely yours,Cara Lynn CCompliance Officer
June 12, 2015Dear [redacted],
Please accept this letter as follow-up to the referenced ID above. I was unable to reply via the internet due to encryption software that the bank uses as it blocked my availability.
I talked with the referenced customer on Monday, June 8 and...
Wednesday, June 10, 2015 to better understand her concerns. We discussed the first two items listed in the complaint and she is reviewing her statement as it appears that these items were paid prior to the account being closed. In reference to the [redacted] back item a check was provided to the customer for her to pick up at one of our retail offices that she specified. I followed up with the office and the check was picked up and I mailed a letter to the customer on Friday, June 12, following up on our conversations and making sure that everything has been handled that she had concerns with.If you need any additional information or have any questions, I can be reached at [redacted].
Sincerely yours,Cara Lynn C.
Compliance Officer
June 12, 2015Dear [redacted] , Please accept this letter as follto the referenced ID aboveI was unable to reply via the internet due to encryption software that the bank uses as it blocked my availabilityI talked with the referenced customer on Monday, June and Wednesday, June 10, to better understand her concernsWe discussed the first two items listed in the complaint and she is reviewing her statement as it appears that these items were paid prior to the account being closedIn reference to the [redacted] back item a check was provided to the customer for her to pick up at one of our retail offices that she specifiedI followed up with the office and the check was picked up and I mailed a letter to the customer on Friday, June 12, following up on our conversations and making sure that everything has been handled that she had concerns with.If you need any additional information or have any questions, I can be reached at [redacted] Sincerely yours,Cara Lynn CCompliance Officer
June 19, 2015Dear *** ***,Please accept this letter as follto the referenced ID aboveI am unable to reply via the internet due to encryption software that the bank uses as it blocks my availability.As of June 19, 2015, I have sent a letter to the *** ***, along with the April, May and June statements outlining the two items that she is disputingI have advised her to contact me personally if she has any additional questions so we can resolve her concerns.If you need any additional information or have any questions, I can be reached at ###-###-####.Sincerely yours,Cara Lynn CCompliance Officer
June 12, 2015Dear [redacted],
Please accept this letter as follow-up to the referenced ID above. I was unable to reply via the internet due to encryption software that the bank uses as it blocked my availability.
I talked with the referenced customer on Monday, June 8 and...
Wednesday, June 10, 2015 to better understand her concerns. We discussed the first two items listed in the complaint and she is reviewing her statement as it appears that these items were paid prior to the account being closed. In reference to the [redacted] back item a check was provided to the customer for her to pick up at one of our retail offices that she specified. I followed up with the office and the check was picked up and I mailed a letter to the customer on Friday, June 12, following up on our conversations and making sure that everything has been handled that she had concerns with.If you need any additional information or have any questions, I can be reached at [redacted].
Sincerely yours,Cara Lynn C.
Compliance Officer