Adams Custom Trim

In response to this complaint:*** *** is not a customer of ours We do not have a signed contract with her, nor have we received any money from her Our customer in this matter is with ASAP Restoration When she called our office asking certain questions, we told her to
contact ASAP not us.She asked for a customer service request and again we told her she had to go through ASAP.We will stand by any of our workmanship if there is a problem with what we did replace. If you have any additional questions, please feel free to email me, or call our office at ###-###-####

Issues are: (1) the number of doors ordered, (2) the quality of the doors ordered (we switched from solid core stain grade to an equal quality solid core paint grade), (3) the exact number of doors replaced versus what we were told was ordered, (4) quality of work, (5) unable to contact or speak to a person at ACT who will respond, (6) phone calls not returned to contractor/client, (6) door hardware replacement and (7) meetings cancelled or a no-show

We hired the contractor as our representative and they paid the bills. In order for the contractor to pay the bills they had to get the money from us and our insurance. Adams Custom Trim has not responded to the contractor's calls either. They set up meetings with us and the contractor and then did not show up, have not responded to contractor's phone calls and have been rude and unresponsive. We have had not a problem with other trades giving us information pertinent to the job that affect the quality and finishing of the project. This has been going on since 7 months. Who honors the warranty if Adams Custom Trim refuses to respond to the contractor or the person who pays the contractor?