Adams Furniture

Good Afternoon - We have set up a service appointment with the customer to exchange the queen bed on 3/2/We ask the customer to respond once the service is complete to advise if all concerns were met

We received the complaint by our customer [redacted] and appreciate the opportunity to respondSpecifically, [redacted] complains that Adams Furniture never serviced or repaired a bed she purchased from usCustomer account research regarding this complaint shows that [redacted] *** [redacted] purchased the bed from us on January 3, for $We were first notified by [redacted] of the issue she was experiencing with her bed on October 27, At this time a service was scheduled to investigate the problemOn November 1, a service technician went to the customer’s home and inspected the bedOur service technician noted that the problem the customer was having was due to a broken support on the platform of the bedOur service department ordered new supports for the bedWhen we received the replacement supports we contacted [redacted] and a service was scheduled for December 6, to replace the supports on the bedWhen our technician arrived for the service appointment [redacted] was not homeOur service department has called and left a voicemails with [redacted] to reschedule the service but have not heard back from her.Adams Furniture made every effort to resolve this issue promptly but were unable to because [redacted] was not home at the time of her service and did not return the calls from our service departmentOur service department can send out another technician to replace the broken support as soon as the customer schedules a new appointment with us

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Hello,Our service technician has been dispatched on two separate occasions to inspect the problems stated by the customerEach time the technician has determined that it is not a problem or defect with the sectional but a comfort preference problemThe sectional received by the customer is the
same style and as plush as the one on our showroom floorThis type of issue is not typically covered by our warrantyWe have reached out to the customer in hopes to resolve this and have a meeting scheduled with her on November 2,

We received the complaint by our customer [redacted] and appreciate the opportunity to respond. Specifically, [redacted] complains that Adams Furniture never serviced or repaired a bed she purchased from us. Customer account research regarding this complaint shows that [redacted]...

[redacted] purchased the bed from us on January 3, 2017 for $698. We were first notified by [redacted] of the issue she was experiencing with her bed on October 27, 2017. At this time a service was scheduled to investigate the problem. On November 1, 2017 a service technician went to the customer’s home and inspected the bed. Our service technician noted that the problem the customer was having was due to a broken support on the platform of the bed. Our service department ordered new supports for the bed. When we received the replacement supports we contacted [redacted] and a service was scheduled for December 6, 2017 to replace the supports on the bed. When our technician arrived for the service appointment [redacted] was not home. Our service department has called and left a voicemails with [redacted] to reschedule the service but have not heard back from her.Adams Furniture made every effort to resolve this issue promptly but were unable to because [redacted] was not home at the time of her service and did not return the calls from our service department. Our service department can send out another technician to replace the broken support as soon as the customer schedules a new appointment with us.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Afternoon - We have set up a service appointment with the customer to exchange the queen bed on 3/2/2018. We ask the customer to respond once the service is complete to advise if all concerns were met.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I got a call back wanting to take car of this problem , I am responding back to Revdex.com by asking you to further investigate this matter with Adams Furniture mt reference number [redacted]. All the things stated are not true. On 11/1/2017 the technician inspected the bed and was never correctly fixed. I want this matter resolved. The manager was notified and his name was [redacted]. He was going to send another technician to replace the bed platform. Another appt was made for 12/6/2017, 2 pieces of wood were put together. I want my bed fixed and platform pieces replaced, which has never been replaced. I have made several calls to the company Adams furniture to have the bed repaired or replaced. on 1/12/2018 they called me to purchase merchandise many calls were made by me they never followed up with calls or repairs. I just want Adams furniture to replace the platform on my bed. They gave me the run around. They don't back up there furniture. I hope this will be fixed and replaced as soon as possible.