Adam's Glass & Aluminum

Review: I contacted Adam's Glass for a free estimate and was told there was absolutely no charge for it. When they called with the estimate, I was told it was based on 3 hours of labor, that the rate wasn't final but would be when the work is done, and that they had a cash on delivery policy. The repairman fixed the glass today in 40 minutes, but I still paid the full $220 since I agreed to cash on delivery and then called the company to see about a partial credit since it took much less time.

The owner (as she called herself) was rude from the start. She said that the billing total includes time and mileage for measuring (the so-called "free estimate") since it was wrapped into the final price as well as time an mileage for the actual repair. First, I questioned the measurement since they boasted "free estimates." She backtracked and said it's free if they don't do the work. So I asked her why she would charge me for an estimate in the end after telling me in the beginning that it was free. She couldn't give me a straight answer. Then I asked her where the repairman drove in from and she refused to answer and said "it doesn't matter." I tried explaining that it does matter and she herself had just indicated all this was wrapped into the price. She refused to give itemized billing or any kind or a partial refund at all. She only indicated that the total time it took was 2 hours. So I asked for one third of the money back since it took one third of the time. She asked me if it took 5 hours instead of two if I would have paid the difference. I said absolutely since I thought I was paying mostly based on labor hours (the repairman told me that the little piece of glass was extremely cheap -$10 - and it was the labor that cost so much). I agreed up front to the $220 knowing it could be more or less and was ready to pay more if needed to based on labor hours as it was explained to me in the beginning.

None of this would have been an issue if Adam's was clear about the estimates not being free and providing more accurate/detailed quotes. Only labor and glass was explained to me as part of the quote. They never mentioned anything about driving and mileage for the estimate and the repair. All of this should have been fully disclosed up front. Also, when they are explaining that mileage and driving time is part of the bill, they should be able to provide that information and it should be clearly noted on the bill.

The bill I received indicates a line item that says "supply and install [redacted] Clear Glass" and that is it - there are no lines for driving time and mileage. This really is fraudulent and probably the worst customer service I have ever dealt with. The owner was completely unsympathetic, wouldn't listen to reason, and couldn't provide straight answers about the charges, and even flat out refused to answer questions about the actual charge. I realize now that I shouldn't have paid the repairman the full amount. However, I also expected Adam's to behave ethically and justly.Desired Settlement: I would like a partial refund of $73.33 (exactly 1/3 off the final bill since it was 1/3 the time to fix based on the initial quote).