(Revdex.com copied from original document)January 22, 2018To Whom It May Concern;In response to the letter we received from the Revdex.com, I would first of all want to thank you for sharing any concerns with meI feel the information below should clear up any confusion for anyone related to this matter.We received a call from a facility that an individual had passed away The family had not made any prior arrangements for funeral services and they were inquiring about pricingWe first spoke to a social worker on behalf of the family on Wednesday December 27, at 5:pmand proposed a plan to assist the family with indigent funding through Stark County, since the family had no financial means to take care of their loved one's disposition expenses The family agreed to have us assist so we we responded to the care center to bring the deceased individual into our care.We obtained all necessary legal documents to perform cremation and we did so on Wednesday January 10, at our crematory facilityOur Crematory Manager sent an email to all employees advising cremation was completed on January 10, at 2:pmTo ensure peace of mind for the families we serve, we have an exclusive process and system at our crematory that guarantee's the authenticity of their loved one's cremated remainsSpecial identification tags, locks, and video identification procedures are utilized everytimeDue to the sensitive nature of the cremation process, we can request any video documentation with a court subpoena, to verify the identity of the family's loved ones cremated remains at any point during our process.It is my understanding the daughter called in on Saturday, January 13, outside of regular office hours and spoke to one of the ladies on call Unfortunately, our staff member did not see our crematory managers email correspondence that cremation had taken place and she proceeded to provide the daughter with inaccurate information on the status of the cremation and funding detailsWe help people in financial distress all over Northeast Ohio and work with many municipalities, and organizations to assist a family with no capability to financially care for their loved ones disposition, In addition, it sounds like the employee in question provided inaccurate information not realizing that another local government indigent program was being approached to assist with fundingI do apologize for any confusion or concernOn a separate note, on Monday January 15, I personally made a decision to temporarily shut our crematory down for a few days for a some precautionary repairs to keep our staff members safeWe organized to have one of the area crematories to assist us during that times which is completely if maintenance needs to take placeI asked our staff to contact and gain permission from families to cremate at the other crematoryI keep things transparent We have made the necessary repairs and are back to serving our client families.In conclusion, I am sorry for any confusion created by my associateI have taken educational and disciplinary steps to minimize the chance of inaccurate information being sharedIf their are any further questions, I am a phone call away
(Revdex.com copied from original document)January 22, 2018To Whom It May Concern;In response to
the letter we received from the Revdex.com, I would first of all want to thank you for
sharing any concerns with me. I feel the information below should clear up any
confusion for anyone related to this matter.We...
received a call from a facility that an individual had passed away.
The family had not made any prior arrangements for funeral services and they
were inquiring about pricing. We first spoke to a social worker on behalf of
the family on Wednesday December 27, 2017 at 5:25 pm. and proposed a plan to
assist the family with indigent funding through Stark County, since the family
had no financial means to take care of their loved one's disposition expenses.
The family agreed to have us assist so we we responded to the care center to
bring the deceased individual into our care.We obtained all necessary legal documents to
perform cremation and we did so on Wednesday January 10, 2018 at our crematory
facility. Our Crematory Manager sent an email to all employees advising
cremation was completed on January 10, 2018 at 2:09 pm. To ensure peace of mind
for the families we serve, we have an exclusive process and system at our
crematory that guarantee's the authenticity of their loved one's cremated
remains. Special identification tags, locks, and video identification
procedures are utilized everytime. Due to the sensitive nature of the cremation
process, we can request any video documentation with a court subpoena, to
verify the identity of the family's loved ones cremated remains at any point
during our process.It
is my understanding the daughter called in on Saturday, January 13, 2018
outside of regular office hours and spoke to one of the ladies on call.
Unfortunately, our staff member did not see our crematory managers email
correspondence that cremation had taken place and she proceeded to provide the
daughter with inaccurate information on the status of the cremation and funding
details. We help people in financial distress all over Northeast Ohio and work
with many municipalities, and organizations to assist a family with no
capability to financially care for their loved ones disposition, In addition,
it sounds like the employee in question provided inaccurate information not
realizing that another local government indigent program was being approached
to assist with funding. I do apologize for any confusion or concern. On a separate note, on Monday January 15,
2018 I personally made a decision to temporarily shut our crematory down for a few days for a some precautionary repairs to
keep our staff members safe. We organized to have one of the area crematories
to assist us during that times which is completely normal if
maintenance needs to take place. I asked our staff to contact and gain permission
from families to cremate at the other crematory. I keep things transparent.
We have made the necessary repairs and
are back to serving our client
families.In conclusion, I am sorry for any confusion created by my
associate. I have taken educational and
disciplinary steps to minimize the chance of inaccurate information being
shared. If their are any further questions, I am a phone call away.
(Revdex.com copied from original document)January 22, 2018To Whom It May Concern;In response to the letter we received from the Revdex.com, I would first of all want to thank you for sharing any concerns with meI feel the information below should clear up any confusion for anyone related to this matter.We received a call from a facility that an individual had passed away The family had not made any prior arrangements for funeral services and they were inquiring about pricingWe first spoke to a social worker on behalf of the family on Wednesday December 27, at 5:pmand proposed a plan to assist the family with indigent funding through Stark County, since the family had no financial means to take care of their loved one's disposition expenses The family agreed to have us assist so we we responded to the care center to bring the deceased individual into our care.We obtained all necessary legal documents to perform cremation and we did so on Wednesday January 10, at our crematory facilityOur Crematory Manager sent an email to all employees advising cremation was completed on January 10, at 2:pmTo ensure peace of mind for the families we serve, we have an exclusive process and system at our crematory that guarantee's the authenticity of their loved one's cremated remainsSpecial identification tags, locks, and video identification procedures are utilized everytimeDue to the sensitive nature of the cremation process, we can request any video documentation with a court subpoena, to verify the identity of the family's loved ones cremated remains at any point during our process.It is my understanding the daughter called in on Saturday, January 13, outside of regular office hours and spoke to one of the ladies on call Unfortunately, our staff member did not see our crematory managers email correspondence that cremation had taken place and she proceeded to provide the daughter with inaccurate information on the status of the cremation and funding detailsWe help people in financial distress all over Northeast Ohio and work with many municipalities, and organizations to assist a family with no capability to financially care for their loved ones disposition, In addition, it sounds like the employee in question provided inaccurate information not realizing that another local government indigent program was being approached to assist with fundingI do apologize for any confusion or concernOn a separate note, on Monday January 15, I personally made a decision to temporarily shut our crematory down for a few days for a some precautionary repairs to keep our staff members safeWe organized to have one of the area crematories to assist us during that times which is completely if maintenance needs to take placeI asked our staff to contact and gain permission from families to cremate at the other crematoryI keep things transparent We have made the necessary repairs and are back to serving our client families.In conclusion, I am sorry for any confusion created by my associateI have taken educational and disciplinary steps to minimize the chance of inaccurate information being sharedIf their are any further questions, I am a phone call away
(Revdex.com copied from original document)January 22, 2018To Whom It May Concern;In response to
the letter we received from the Revdex.com, I would first of all want to thank you for
sharing any concerns with me. I feel the information below should clear up any
confusion for anyone related to this matter.We...
received a call from a facility that an individual had passed away.
The family had not made any prior arrangements for funeral services and they
were inquiring about pricing. We first spoke to a social worker on behalf of
the family on Wednesday December 27, 2017 at 5:25 pm. and proposed a plan to
assist the family with indigent funding through Stark County, since the family
had no financial means to take care of their loved one's disposition expenses.
The family agreed to have us assist so we we responded to the care center to
bring the deceased individual into our care.We obtained all necessary legal documents to
perform cremation and we did so on Wednesday January 10, 2018 at our crematory
facility. Our Crematory Manager sent an email to all employees advising
cremation was completed on January 10, 2018 at 2:09 pm. To ensure peace of mind
for the families we serve, we have an exclusive process and system at our
crematory that guarantee's the authenticity of their loved one's cremated
remains. Special identification tags, locks, and video identification
procedures are utilized everytime. Due to the sensitive nature of the cremation
process, we can request any video documentation with a court subpoena, to
verify the identity of the family's loved ones cremated remains at any point
during our process.It
is my understanding the daughter called in on Saturday, January 13, 2018
outside of regular office hours and spoke to one of the ladies on call.
Unfortunately, our staff member did not see our crematory managers email
correspondence that cremation had taken place and she proceeded to provide the
daughter with inaccurate information on the status of the cremation and funding
details. We help people in financial distress all over Northeast Ohio and work
with many municipalities, and organizations to assist a family with no
capability to financially care for their loved ones disposition, In addition,
it sounds like the employee in question provided inaccurate information not
realizing that another local government indigent program was being approached
to assist with funding. I do apologize for any confusion or concern. On a separate note, on Monday January 15,
2018 I personally made a decision to temporarily shut our crematory down for a few days for a some precautionary repairs to
keep our staff members safe. We organized to have one of the area crematories
to assist us during that times which is completely normal if
maintenance needs to take place. I asked our staff to contact and gain permission
from families to cremate at the other crematory. I keep things transparent.
We have made the necessary repairs and
are back to serving our client
families.In conclusion, I am sorry for any confusion created by my
associate. I have taken educational and
disciplinary steps to minimize the chance of inaccurate information being
shared. If their are any further questions, I am a phone call away.