Adam's Moving and Hauling

The customer was reimburse for all the damages done to her
base on our liability insurance and she cash her check. Our liability coverage
is not a full replacement coverage that she could...

perches for more money if she
want to.
Also the customer was not ready for the move that day even
when she was asked the day before and didn’t mansion anything until the movers arrive
that she need packing and that will make the job longer and us late to the 2nd
job that we had that day. At the start of the job all costumers initial on our
bill of lading  the start time, and in
the end of the job the end time, when we round up to the next ½ hour. The
customer did initial the bill of lading at start time and end time and that was
what she billed for and if she heard her brother said the time she should put
it on the bill of lading. Also because of that day became longer of what we
estimate and we check the truck GPS all the time so we can update our 2nd
costumer with estimate time of arrival to his house so base on the GPS we know
that the customer was charge ½ less then what she was suppose because the truck
was at the job longer time then on the start and the end time so that is why we
don’t reimburse her.
See attachments for check cashed and her initial on bill of
lading for start and end time.

Bill of lading attached.

In buisness no one wants a dispirited client. We are sorry for the unfortunate event that have happened to you and we would like to elaborate on a few topics of concern. First and foremost, we did not leave any items outside in the rain. We would like to remind you- you declined any additional...

insurance and opted to take the standard liability coverage (which covers 0.60 per lb.) We want you to know that our highest priority is your satisfaction. Once we submitted your claim, our insurance company takes assessment matters over and gets us a price for reimbursement. We are sorry you are not satisifed with your awarded amount. Payment was received based on insurers appraisalRegards, Adam's Moving & Hauling, INC.

I have used a number of moving companies and never had a problem or an issue, until now. I am not sure how Adam's moving stays in business. STAY FAR FAR AWAY.
The day started out alright (with the movers showing up only about 15-30 minutes later). However, about an hour in, the movers started repeatedly talking about the tip they were expecting to receive. My wife informed them that if they do a good job they could expect to receive a tip on the credit card when she paid them.
Apparently, that absolutely set them off, since they insistent on being paid a large tip in cash. When my wife indicate that she just didn't carry much cash on her, they started yelling at her, indicating that they were "p[redacted] off" and would work really slowly to run up the charges.
A job that should have taken around 10 hours, took 16.5 hours (until 2 in the morning). Items marked "fragile" were thrown around and many items were broken,. They dropped off all our furniture (entertainment center, bed, etc.) in a pile at our new apartment and refused to put any of it back together. Items were missing, pieces were broken, and we are charged over $3,000 DOLLARS FOR IT.
When we called and spoke to management to demand a significant refund, his solution was to send his guys (the same ones that had yelled at my wife and refused to do any work, and I'm sure who were even madder knowing that we had gotten them in trouble with the owner) to come later to build the furniture and try to find the missing pieces. Needless to say, my wife had no interest in having the same guys who had treated her horribly come back to try to do that job they were supposed to do in the first place.
Do not consider using this moving company if they are the only one available. You are better off doing it yourself. I never write negative reviews and have only had good experiences with moving companies. However, this was seriously the worst service I have ever experienced in my life. It was the most unprofessional business I have ever worked with in my entire life. Stay away.

I would like on the record that in my complaint I already stated I was given money for damages but did not agree to the amount for the damages since their workers are the ones who packed the broken items.  I also wanted possible future consumers to know what they are hiring before they make an appointment. Like I said in my previous statement that if you do not end up packing all of your items you should get the extra insurance for your items because they are careless and your items will be damaged. Second, talking about the GPS means nothing given the fact it was 15 extra minutes I was over charged which they used to stand outside in my driveway.  If the truck does not love then the GPS doesn't change but that does not mean that they were actually working.  Which is why I stated that I was overcharged. I also admitted that I signed the paperwork and thinking that my items were handled with care, I didn't really care at the time. Now knowing they weren't, I would have said something. 
 
Finally, you are correct, I did not plan on using your guys to pack but I wasn't able to get everything done. If your movers couldn't do it, they should have said so.  They did not mention they had another job and your company had no problem with the fact that I paid extra to have my items packed and I paid for the packing materials.   So please do not act like your company did this out of the goodness of their heart.
Regards,
[redacted]

I have used a number of moving companies and never had a problem or an issue, until now. I am not sure how Adam's moving stays in business. STAY FAR FAR AWAY.
The day started out alright (with the movers showing up only about 15-30 minutes later). However, about an hour in, the movers started repeatedly talking about the tip they were expecting to receive. My wife informed them that if they do a good job they could expect to receive a tip on the credit card when she paid them.
Apparently, that absolutely set them off, since they insistent on being paid a large tip in cash. When my wife indicate that she just didn't carry much cash on her, they started yelling at her, indicating that they were "p[redacted] off" and would work really slowly to run up the charges.
A job that should have taken around 10 hours, took 16.5 hours (until 2 in the morning). Items marked "fragile" were thrown around and many items were broken,. They dropped off all our furniture (entertainment center, bed, etc.) in a pile at our new apartment and refused to put any of it back together. Items were missing, pieces were broken, and we are charged over $3,000 DOLLARS FOR IT.
When we called and spoke to management to demand a significant refund, his solution was to send his guys (the same ones that had yelled at my wife and refused to do any work, and I'm sure who were even madder knowing that we had gotten them in trouble with the owner) to come later to build the furniture and try to find the missing pieces. Needless to say, my wife had no interest in having the same guys who had treated her horribly come back to try to do that job they were supposed to do in the first place.
Do not consider using this moving company if they are the only one available. You are better off doing it yourself. I never write negative reviews and have only had good experiences with moving companies. However, this was seriously the worst service I have ever experienced in my life. It was the most unprofessional business I have ever worked with in my entire life. Stay away.

Review: They moved us on June 30, 2014 and our new furniture ( less than a year old ) was damaged ( our living room sofa ) we've sent pictures and completed the requested form to start the claim process and to date we ([redacted] and myself) haven't heard anything from this company. They never answer the phone when I call, today [redacted] called and spoke to Adam who claimed he never received our form and that he would send it out in the mail again. However, we faxed the completed form and we have our confirmation that the fax was sent and received. I tried calling back to speak with Adam myself but again he did not answer the phone. Your assistance in this matter is being requested at this time. Thank you in advance for assistance in this matter it is greatly appreciated.

Sincerely [redacted] & [redacted]Desired Settlement: To have Adam repair or replace our new furniture and possibly refund our money since he's putting us through unnecessary stress and aggravation as it appears he's not living up to his end of the contract

Business

Response:

Yes we did move **. [redacted] on 6-30-14 he did contact us that

day and sent us pictures. We got paperwork that he fill via fax. And when he

ask what now we told him that within a week he will get from us the adjustment

for that repair. We sent him the release form and adjustment to his email that

he send us the pictures from and wait for him to sign it and send back, **.

[redacted] maybe call us but never left a massage so we could not know that he call

us. When [redacted] call us we told her that we sent the adjustment via email and

since she didn’t get it we will sent it by US mail and we did.**. [redacted] received a release form that we sent him (see

attach), and by signing it he was accepting our adjustment for the damage we

did. Check was sent to **. [redacted] on Friday 8-8-14 to be arriving to him by

8-12-14.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On December 31, 2013, I hired this company to move my belongings from my old apartment to my house. When I reserved this company for my move I did not plan on them packing my items. However, I was not able to complete the packing so I had them pack my belongings. I have used other companies before and when they pack your belongings they are 100% responsible should something break. Well during my move, I had numerous items damaged, destroyed or broken. All of the items that were damaged were items that the movers packed. I find it absolutely appalling that when their employees pack items and they break that they will only give the basic insurance that applies to the move. I could 100% agree that while moving my stuff broke and I was the one that packed them. I am very careful when packing my items, hence why none of the items I packed were broken. I didn't think I would have to watch every move they made to ensure that my items were packed well enough that they would not break or get damaged. When I reached out to the company to file a claim in regards to my items breaking, they came backed saying that they would pay $121.00. That is a joke. They completely damaged a 6 draw dresser because they decided to pile the dresser up with items. The dresser could not handle the weight and now the dresser is damaged. When they were doing it, I even asked if that would be ok and they said yes. Well they were wrong, it wasn't ok because my dresser could not handle the weight. I also had my glasses break that were a present to me. They are even more important to me because that person is no longer with us and it was nice to have something they gave me to remember them. During the move, I also had a homemade, very expensive serving dish that was damaged. Some of these items are not replaceable. More so my dispute with the claim and amount of money they believe my claim is worth it ridiculous. Now I understand that is the insurance but I was not the one that packed those items. One - I have used other moving companies and you did not need extra insurance when they packed your items. They guaranteed that they would arrive at your destination without damage or they were 100% covered. Two - why should I have to pay extra for insurance to protect my items from their irresponsible packing? I was already paying more for my items to be packed and for the materials.

When they moved my items they had absolutely no regard for my things. I had boxes upside down that spilled on my hardwood floors. I had boxes that said fragile upside down. It is really appalling what this company feels is good service. In addition, they also over charged me for time. When they said they were done, I remember precisely the time because my brother looked at his watch and gave it to me out loud. When I signed the paperwork I know they added 15 minutes to the time but I have issues confronting strangers in the moment. I also thought not a big deal because I thought they treated my stuff with care. Being overcharge for a crappy job to be equals lack of integrity and unethical. When I brought this to the manager or owner's attention he spouted back that I signed it, which I did, and when I made the complaint I stated that. He also stated that they truck has GPS. That’s lovely but I should not have to pay for your men to settle up the bill and relax for a few minutes before they leave my property.

On top of everything else, I tipped these men very well thinking that they again handled my items with care. I am very upset about how this move was handled, upset about the way the company handled the claim, think it is appalling how a company does not stand by its name and reputation. You would think a company would want to make it right when a customer’s items are damaged especially when his employees packed those items. I find this very unethical. I also think that a company who does not stand by its reputation has no integrity and this is not a company I would like to do business with and other potential customers should be leery before scheduling a move with this company.Desired Settlement: I would like my items to be fully covered given that his men are the ones that packed the items and they should be held 100% liable. I would also like my bill to be adjusted noting the 15 minute difference. For the most part, I am sending this for Revdex.com information because I want people to be aware of the company before they do business with them. I have a feeling they will not do anything else passed what they did. Of course that is how I would like the settlement and outcome to be but I'm not holding my breath.

Business

Response:

The customer was reimburse for all the damages done to her

base on our liability insurance and she cash her check. Our liability coverage

is not a full replacement coverage that she could perches for more money if she

want to.

Also the customer was not ready for the move that day even

when she was asked the day before and didn’t mansion anything until the movers arrive

that she need packing and that will make the job longer and us late to the 2nd

job that we had that day. At the start of the job all costumers initial on our

bill of lading the start time, and in

the end of the job the end time, when we round up to the next ½ hour. The

customer did initial the bill of lading at start time and end time and that was

what she billed for and if she heard her brother said the time she should put

it on the bill of lading. Also because of that day became longer of what we

estimate and we check the truck GPS all the time so we can update our 2nd

costumer with estimate time of arrival to his house so base on the GPS we know

that the customer was charge ½ less then what she was suppose because the truck

was at the job longer time then on the start and the end time so that is why we

don’t reimburse her.

See attachments for check cashed and her initial on bill of

lading for start and end time.

Consumer

Response:

I would like on the record that in my complaint I already stated I was given money for damages but did not agree to the amount for the damages since their workers are the ones who packed the broken items. I also wanted possible future consumers to know what they are hiring before they make an appointment. Like I said in my previous statement that if you do not end up packing all of your items you should get the extra insurance for your items because they are careless and your items will be damaged. Second, talking about the GPS means nothing given the fact it was 15 extra minutes I was over charged which they used to stand outside in my driveway. If the truck does not love then the GPS doesn't change but that does not mean that they were actually working. Which is why I stated that I was overcharged. I also admitted that I signed the paperwork and thinking that my items were handled with care, I didn't really care at the time. Now knowing they weren't, I would have said something.

service s[redacted]. to the person that answered the phone to the crew they dispatched. they were all tuned up when they arrived at my appartment I could over here them talking about drugs they were on. the man with the long beard his eyes were blood shot and telling me how they only work hard for a big tip. the bill came to 300 over estimate, and they were unsatisfied with there tip. STAY AWAY HEAVE THE WARNING!