Adam's Moving & Delivery Service LLC

We've offered to settle this matter many, many times.  They received an informal finding to their informal complaint from the UTC regarding the "overcharge".  If they want to make a formal complaint, I will gladly appear with my lawyer in Olympia and we can let an administrative law judge...

determine who is right.  I've responded very timely to their emails as well as from some paralegal sending us threatening emails as well.  We have already sent out a furniture repair professional to their home to fix a few dings.  We are trying to resolve this matter.  They refused to sign a non disclosure agreement for payment in full and a release of liability because they think they are owed over a 1,000.00 for being "overcharged".  
 
Their case hinges on a technicality with the UTC that I will absolutely win, should they choose to file a formal complaint and meet me in Olympia.  We have offered to pay for the damages in full, try and resolve this.  Regarding the money the [redacted] owe Adam's Moving Service:  They never paid our bill from 7/25/15 for 6.25 hours of work at 160.00 per hour: 1000.00.  I fully intend to pursue all avenues available to me to collect on that delinquent bill.

We are within our rights to provide a supplemental estimate on the day of the move, at any time.  We did that and was signed off on.  We will resolve the two broken plates but there will be no refund.

Revdex.com:The business has reached out to me with a suggested resolution (in reference to complaint ID [redacted]), and this resolution is satisfactory to me. Sincerely, [redacted]

Customer has already submitted a complaint with [redacted] who regulates moving companies.  I sent all our documents to [redacted] for their review.

Complaint: [redacted]I am rejecting this response because:The business has not...

addressed the underlying complaint.  The manner in which they handled our move appears to be in violation of the following provisions of the Washington Administrative Code:WAC 480-15-630:(3): ...The customer must accept and sign the supplemental estimate prior to additional work being performed.(8): All written estimates must be signed and dated by both the carrier and customer prior to the move. If the carrier completes the estimate on the day of the move, the carrier may not charge the customer for travel time to the point of origin or the time spent completing the estimate.WAC 480-15-660(2) When providing a supplemental estimate, a carrier may not apply a higher rate to the articles and services identified in the original estimate...(4) The carrier and the customer must sign the supplemental estimate prior to the additional work being performed.Our complaint focuses mainly on WAC 480-15-660 (2), as we did not change the scope of the move after it began.  The other provisions are also pertinent because the crew ceased work on the second day until we signed a new estimate (despite the fact that the move was well underway and a significant portion of our goods were loaded into the moving vehicle).Sincerely,[redacted]