Adams Organic Acres

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First offthey only are giving back the difference because I called them on this Had I said nothing, they would have kept the difference that they say I am geting back Second, regardless of what size letters they say I put in, I put in the largest size I could for their simulated stamp they have online that was suppose to represent the by 1/inch stamp I placed the order for and paid for Idid not get what I paid for period They should refnd ALL the money since they did not give me what I wanted If I wanted a xstamp, I would have ordered a 1xstamp and paid far less Regards, [redacted] ***

We apologize for the issue with this order We have reviewed this order and confirmed that the original stamp manufactured was the stamp ordered The customer’s signature was reduced to fit the mount size ordered Since we fulfilled the order exactly as we received it, our policy is to replace the order at a 50% discount It is unfortunate that we experienced a delay in the replacement order Our stamps go through a quality control process and we will not ship the stamp out if there is an issue It appears as though one of the replacement stamps did have a quality issue requiring it to be produced again I have reviewed the response history with this order and confirmed that every e-mail was responded to in addition to phone conversationsIn the last correspondence, our customer service representative instructed the customer to return the stamps for a full refund As of today, we have not received the stamps backAt this time, we would prefer to wrap this up and will issue a refund for the balance However, in the future, the product must be returned for a refundSincerely,Sara WagnerRubberStamps.com

All of this could have been easily settled if only Michelle MacKinnon actually replied to my comments.[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Walter Vernovsky

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already returned the product and it is currently en route to Rubberstamps.com Attached is the proof of purchase from USPS, whereas you now owe me $for return postage Regards, Walter Vernovsky

A full refund was issued to this customer, please see attachedIt appears as though the additional concerns are regarding the postage cost incurred to return the products back to us A refund of $is in process to cover these costsSincerely, Sara WagnerRubberStamps.com

We have received and investigated this complaint and cannot replicate the issues the customer said she experienced on our website. According to our records, at the time we spoke to Ms. [redacted] , over an hour had gone by since the order was placed and our policy is that orders cannot be changed... or cancelled after 1 hour of receipt. However, as an effort of good will, we will credit this customer the $3.99 in shipping charges per her request. Sincerely, [redacted] Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer ordered a traditional rubber stamp measuring- 1" x 2-1/2". However, the custom information he entered, previewed and approved only measured 1" x 1".  We reproduce the stamps based on the information entered by the customer. We adjusted/reduced the mount size to accommodate the...

customer's custom text. The verbiage provided could not be placed on the size mount ordered, so therefore we are refunding the difference in price between the smaller and larger stamp. If the customer would like to receive a full refund, we would need the product returned before a credit will be issued. Thank you for allowing us the opportunity to respond to this claim, Sincerely, [redacted]
Customer Service Lead Rubberstamps.com

A full refund was issued to this customer, please see attached. It appears as though the additional concerns are regarding the postage cost incurred to return the products back to us.  A refund of $6.45 is in process to cover these costs. Sincerely, Sara WagnerRubberStamps.com

We apologize for the issue with this order.  We have reviewed this order and confirmed that the original stamp manufactured was the stamp ordered.  The customer’s signature was reduced to fit the mount size ordered.  Since we fulfilled the order exactly as we received it, our policy...

is to replace the order at a 50% discount.  It is unfortunate that we experienced a delay in the replacement order.  Our stamps go through a quality control process and we will not ship the stamp out if there is an issue.  It appears as though one of the replacement stamps did have a quality issue requiring it to be produced again.  I have reviewed the response history with this order and confirmed that every e-mail was responded to in addition to phone conversations. In the last correspondence, our customer service representative instructed the customer to return the stamps for a full refund.  As of today, we have not received the stamps back. At this time, we would prefer to wrap this up and will issue a refund for the balance.  However, in the future, the product must be returned for a refund. Sincerely,Sara WagnerRubberStamps.com

In regards to complaint ID [redacted], our records indicate that a no-charge replacement was put into production on 11/16/17, shipped on 11/17/17 and received by Mr. [redacted] on 11/25/17.  The shipment tracking details are below.  We believe this matter has already been resolved to the...

customers wishes. Sincerely,[redacted]RubberStamps.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off. they only are giving back the difference because I called them on this.  Had I said nothing, they would have kept the difference that they say I am geting back.   Second, regardless of what size letters they say I put in, I put in the largest size I could for their simulated stamp they have online that was suppose to represent the 1 by 2 1/2 inch stamp I placed the order for and paid for.  Idid not get what I paid for period.  They should refnd ALL the money since they did not give me what I wanted.  If I wanted a 1 x1 stamp, I would have ordered a 1x1 stamp and paid far less.
Regards,
[redacted]

We manufacture a custom product using the exact information the customer provides us when placing an order.  In the checkout process, the customer is asked to confirm their design and agree that they have verified that all information is correct.  Please see screen shot below.    The customer is unhappy with the size of the stamp.  However, the size of any given impression will be dependent on the amount of characters and # of lines of text.  I went to our site to reorder the exact same stamp and concluded that the font size could be increased .  However,  there is too many lines of text to increase the font size to fill 2-1/2” in length and stay 1” in height.  The customer would have received a message that the information would not fit on that stamp.  At that time, the customer has the option of changing the font size or selecting a larger mount that would better fit the text.  The stamp was processed using the exact information the customer enters and sends us (per the statement above).  There is no way we would know that customer wanted anything different than what was provided to us.  If the customer wants a full refund, we will certainly oblige. We will refund the entire purchase price upon receipt of the stamp in question.  The stamp should be returned to:Rubberstamps.comPO Box 445Butler, WI  53007 Sincerely,[redacted]
Rubberstamps.com

All of this could have been easily settled if only Michelle MacKinnon actually replied to my comments.[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Walter Vernovsky

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already returned the product and it is currently en route to Rubberstamps.com.  Attached is the proof of purchase from USPS, whereas you now owe me $6.45 for return postage. 
Regards,
Walter Vernovsky

We have received and investigated this complaint and cannot replicate the issues the customer said she experienced on our website.  According to our records, at the time we spoke to Ms. [redacted], over an hour had gone by since the order was placed and our policy is that orders cannot be changed...

or cancelled after 1 hour of receipt.  However, as an effort of good will, we will credit this customer the $3.99 in shipping charges per her request. Sincerely, [redacted]Customer Service Manager