Adams Plumbing & Heating

Initial Business Response /* (4000, 9, 2015/07/30) */
Adams Plumbing dispatched a technician to the home of this customer on June 24, to install a Pressure Reducing Valve (PRV) at his homeThe technician performed the work and had to install the PRV, a 3/4" x 1/2" T, a boiler drain, a 3/4"
ball valve and a small length of 3/4" copper pipe to do so*** was invoiced for said work on July and he came by with a check for payment on July and it was deposited July
The next communication from *** was via emailHe emailed Adams Plumbing and Heating three times; on Saturday morning July 11, at 6:am, stating that of the flat screw heads had the metal bent at the screw driver slot (his complaint filed with the Revdex.com indicates that all the screw slots have burrs), again at 7:am and again at 9:am to say that he intended to stop payment on the check(Please see copies of emails embedded below.) Our office is closed on Saturday and Sunday, but takes emergency calls and our greeting informs callers of this
There is absolutely no credibility to *** ***'s claim that a rebuilt product was installed at his homeHis claim is unwarranted and absurd and an insult to our companyWe buy only new products to install and provide warranty on all of our installed products and laborThe Pressure Reducing Valve (PRV) was installed by a professional plumber/licensed technician and is in good working orderOur supplier does not even handle rebuilt products, only new
On Monday July 13, *** ***, the owner of Adams Plumbing & Heating, received the e-mails and called *** explained that our trucks are stocked with inventory and that sometimes a box can get worn if it has been in stock for a period of time, he also indicated that PRVs oft times have slight damage (burs) to the screw driver slots as the screws are assembled by hand at the factory*** offered to come to his house the very next morning, Tuesday, July to show him another brand new PRV with the same small imperfections, first handThe burrs on the screw heads are very slight and have no bearing on the products' performanceThey have screw heads on top, nicks appearing on of them is very minimal and normal(I have attached a picture of one that was just taken out of the box and of it's screw heads have the burrs on them.) On Tuesday morning July 14, *** called shortly before the scheduled meeting (*** was in his truck enroute) and indicated he had to cancel(*** had sent an e-mail at 5:pm on Monday night, again after business hours, saying that he wouldn't be able to meet him the next morning at am (which is the start of our business hours) ) *** pleasantly rescheduled the meeting for the very next morning, Wednesday, July
Adams Plumbing's shop is a very busy business and rescheduling definitely affects our productivity, not to mention the time to make another, unwarranted, trip to this customer's home, but he was more than willing to do that to put the customer's mind at ease
By the way, *** and his technician were going to numerous stops on Wednesday and the next one was for a customer with the first name of *** and in the confusion of dispatching his technicians out for the day *** inadvertently called ***, *** corrected him and *** apologized
In reference to the amount *** could purchase a product for at *** *** the products that *** *** provides are not always equivalent and there are times that *** *** can price the same as our suppliersThe product we installed is a Watts 3/4" LF25AUB-S-ZHe was charged our cost, which is more than what he is saying he can get it for at ***t and includes tax, and a reasonable markup for cost of doing business, inventory, handling, etc., (this particular unit received a 37% mark up)
We now do not have payment for work and material that has been installed at *** ***'s houseHe stopped payment on the check without cause***'s resolution of us installing another PRV is unreasonable and unnecessary, there is absolutely nothing wrong with the one that is already installed and there is no reason for our company to go to the expense of replacing a perfectly good productHis offer to install a product that he buys from *** *** and crediting him the amount he was charged for the product we installed is ridiculous! Most importantly, the model numbers are not consistent and may not be the same productWe are expecting to receive payment for this work and we will have no other recourse but to lien his home for the amount owed if we do not receive payment ASAP
EMAIL #3:
From: *** & *** (email blocked)
To: adamsplumbing
Subject: Follow-up: Attn: ***
Date: Sat, Jul 11, XXXX X:XX am
***,
We dropped off the check for the invoice on Thursday this weekWe now have decided to discuss this PRV issue with you before releasing payment on the checkI talked with my bank today regarding a stop paymentThe check will not depositIf we can resolve the problem then I can call my bank to release payment on the checkCall me any time
Thanks,
*** xxxx
C# (cell phone blocked out)
EMAIL #2:
From: *** & *** email blocked out Sent: Saturday, July 11, 7:AMTo: '***@aol.com'Subject: FW: Attn: ***
***,
If we I buy a new PRV, this same model (click here), will you install it for us (hour or less)?
The new ball valve installed above it can be shut off so the pipes hoepfully wlll not have to drain (?)It looks like a new PRV will screw on and off or not?
***
(cell and address blocked out)
EMAIL #1:
From: *** & *** e-mail blocked out Sent: Saturday, July 11, 6:AMTo: '***@aol.com'Subject: Attn: ***
***:
This is *** last name and e-mail blocked out)
Was the Watts PRV installed a rebuilt unit? Model # 3/LF25AUB-Z
Two of the flat screw heads on the PRV have the metal bent at the screwdriver slotThe body of the PRV has little nicks off the gold body
Please let me knowI will have to get a new one to be totally happy
Thank you,
*** (last name deleted)
Cell# (number blocked out)
Final Consumer Response /* (4200, 7, 2015/07/22) */
The model # I bought from *** *** is Model # 3/*** (not *** Znot Z
It's an identical Watts PRV model installed by ***
Thank you,
***